Everything is Green but Users are Complaining. What's Your Next Move?
February 19, 2019

Chris Siakos
Sinefa

Share this

This is a classic scenario which continues to plague Network, Application and IT leaderships teams. The toolsets tell a good story showing "green" yet the complaints keep coming. Lots of questions, very few answers!

The network team is typically the first to get blamed and the default mode is to prove its innocence. Meanwhile leadership continues to receive complaints, and back and forth troubleshooting communications between network and app teams consume valuable and smart human capital for days. We're all aware of the technical intra-company and inter-company relationship debt that these situations bring with them. Is there sufficient collaboration to make sure everyone is on the same page?

While teams frantically drive towards problem detection, user complaints all of a sudden stop for no apparent reason and life continues until the next performance event. If problem detection drags on for days, users lose faith in the IT organization and stop complaining. How can you analyze data in real-time and win back their confidence?

Many of these challenges stem from loosely inferring user experience levels by looking at network performance (NPMD) tools and cobbling together data from a variety of different tools. Teams are inundated with telemetry data which not only prove pointless for this problem but makes their job even harder. What about the APM or vendor-specific application monitoring tools? Great tools to monitor performance within the application — what about the network and the end users?

Then we have the move to the cloud — Yet Another Tool for Cloud Monitoring? The "swivel chair effect" goes to a whole new level. If you're thinking that there is a gap somewhere which hinders speed to detecting user experience issues then you're right. It's a gap that's about to get bigger.

We call this the "application intelligence" gap. This is the intelligence gap between network, application and cloud which makes performance problem detection very challenging and expensive. When users complain about application experience, what do you do? Is the problem with the network, the application or the cloud?

Detecting and diagnosing end-to-end user experience issues is hard and gets harder with cloud and serverless computing. Establishing the right foundation starts with bringing Network, Application and Cloud teams together on a common framework. A framework that provides operational performance intelligence to show what matters very quickly so teams can detect fast, predict and avoid performance issues and focus on what they do best. Are you ready to break the silos and foster collaboration?

Chris Siakos is the Founder of Sinefa
Share this

The Latest

July 09, 2020

Enterprises that halted their cloud migration journey during the current global pandemic are two and a half times more likely than those that continued their move to the cloud to have experienced IT outages that negatively impacted their SLAs, according to Virtana's latest survey report The Current State of Hybrid Cloud and IT ...

July 08, 2020

Every business has the responsibility to do their part against climate change by reducing their carbon footprint while increasing sustainability and efficiency. Harnessing optimization of IT infrastructure is one method companies can use to reduce carbon footprint, improve sustainability and increase business efficiency, while also keeping costs down ...

July 07, 2020

While the adoption of continuous integration (CI) is on the rise, software engineering teams are unable to take a zero-tolerance approach to software failures, costing enterprise organizations billions annually, according to a quantitative study conducted by Undo and a Cambridge Judge Business School MBA project ...

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...