Feature Articles

October 29, 2013
Klaus Enzenhofer

In this era of unprecedented complexity, it's virtually impossible for a modern website to eliminate all the risk associated with using third parties. However, there are proactive strategies an organization can implement to better manage and minimize their risk ...

October 28, 2013
Klaus Enzenhofer

What is the cost of downtime? The answer obviously depends on various factors such as the size of an organization, the industry, the duration of the outage and the number of people impacted. To provide a ballpark, though, the Uptime Institute Symposium estimates an average cost of $5,600 per minute. And it's not all about dollars and cents. Reputation, customer retention, employee satisfaction and overall confidence can be shaken by even a short outage ...

October 22, 2013

In the "Age of the Customer", only organizations that focus first and foremost on winning, serving, and retaining customers will survive, according to Forrester. This era will define the next 20 years of business ...

October 15, 2013
Béatrice Piquer-Durand

According to a new study of global CIOs and IT decision makers, bandwidth requirements and network spending are both increasing. Simultaneously, application problems are also on the rise. Taken together, these results suggest that throwing more bandwidth and more funds at network management isn't working ...

October 10, 2013
Shridhar Mittal

Today’s mobile-connected consumers have more power of choice than ever before and a digital loudspeaker with which to make their voices heard. And they have four big demands: newer, faster, cheaper, and better. For these reasons, application development is at the core of delivering the kind of enhanced customer experience and brand loyalty that can set a business apart from the competition and increase sales ...

October 08, 2013
Ariel Gordon

Today, no application is a standalone and in reality is very likely a composition of multiple applications running on different virtual servers to provide a function. This function can be composed of 10 different applications. All these applications together provide a service, and it is the performance and availability of that service that the business cares about. This distinction is so important that it deserves a new name. I call it "Service Performance Management" as opposed to Application Performance Management ...

October 02, 2013
Heidi Gabrielson

It is so difficult to effectively manage application performance that a commissioned study conducted by Forrester Consulting on behalf of Riverbed found of 159 IT professionals with direct responsibility for business-critical applications, 54 percent of those surveyed are unable to resolve more than 25 percent of their problems in less than 24 hours. And 31 percent have experienced issues that persist for a month or more ...

September 18, 2013
Praveen Manohar

Setting up a network or application monitoring system involves creating alerts for critical parameters that need attention. Alerts are an integral part of monitoring and they should be easily understandable, provide actionable knowledge and should not make excessive noise. For an alert to be valuable to the user and meet those criteria, the right set of thresholds is essential. That really is the question then: How do you find the right threshold values for your alerts ...

September 12, 2013
Payal Kindiger

Some companies have turned to automation to lower costs and increase efficiency, but the increasing number of distributed, virtual and cloud-based applications pose a unique challenge for APM as processes quickly become outdated and insufficient. And to make matters worse, the complexity of application delivery environments is outstripping the ability of APM products to monitor and manage performance ...

September 10, 2013
Sasha Gilenson

Virtualization has answered the call for controlling the rising tide of IT infrastructure costs, allowing IT to make changes and deploy new applications or updates more easily and quickly than ever before. Yet the benefits of pervasive virtualization and tiered virtual infrastructure come with some harsh realities ...

September 05, 2013
Jason Meserve

There’s a new, third wave of smarter, more sophisticated analytics hitting the APM market; these solutions are designed to help shorten the duration of outages and possibly prevent them by giving application operators earlier warnings of problems brewing beneath the surface ...

September 03, 2013
Michael Kopp

A survey by Research in Action determined cloud computing to be the top IT investment priority for 2013. No surprises there, as clearly these professionals are being driven by the promised benefits of greater agility, flexibility and time-to-value. What is surprising is the fact that 79 percent of these professionals expressed concern over the hidden costs of cloud computing, with poor end-user experience resonating as the biggest management worry ...

August 14, 2013

This is quite possibly the most important list we have posted on APMdigest. The bottom-line business benefits are what APM is really all about, or should be all about, although the market can forget this at times. But the reality is that no company should be deploying Application Performance Management unless they are using it to drive bottom-line business benefits such as those on this list. The benefits on this list are the payoff, the end result, the ultimate reason for APM ...

August 07, 2013
Kevin Smith

THINKstrategies conducted a recent survey to determine how Cloud Computing alternatives are affecting the IT Service and Client Management needs of organizations. While the vast majority of respondents are deploying on-premise Service and Client Management solutions, the tide is shifting to cloud-based implementations. And this raises big questions about the pros and cons of multi-tenant vs. single tenant cloud architectures that are increasingly relied upon to deliver Service and Client Management solutions ranging from running help desks and change management requests, to incident response processes, service catalogs and, in some cases, ITIL best practices ...

August 01, 2013
Tony Afshary

The data deluge has brought renewed focus on an old problem: the enormous performance gap that exists in input/output (I/O) between a server’s memory and its storage. I/O typically takes a mere 100 nanoseconds for information stored in the server’s memory, while I/O to a hard disk drive (HDD) takes about 10 milliseconds — a difference of five orders of magnitude that is having a profound adverse impact on application performance ...

July 15, 2013
Jeannie Liou

In mobile, APM has taken on new and critical importance. With mobile apps becoming increasingly vital to a business’ overall performance, it is important to manage
 and improve — not just measure — application performance. The following guidelines will arm IT leaders with the necessary steps to finding the right mobile app performance management solution for 100% success ...

July 08, 2013

Gartner's second annual Cool Vendors in APM report, authored by Jonah Kowall and Will Cappelli, covers companies that support the expanding landscape of APM, which is "not confined to views from the data center network alone, but also includes the Internet and mobile carrier networks" ...

June 27, 2013
Andrew Dean

It’s a fact that online businesses lose out on revenue when customers abandon their transactions due to website performance problems. We learned this lesson first hand at Thomas Cook Online, but we also learned that with a performance monitoring solution that scrutinizes customer experience, we could not only improve the performance of our website but also recapture lost business ...

May 21, 2013
Sasha Gilenson

DevOps emerged as a philosophy for bridging the gap between operations and development silos, where each focused on different priorities, using different processes and tools. This article will focus on some key challenges existing in the DevOps approach — challenges that leave operations to wade through overwhelming amounts of operational data — and how new analytics-based tools stand to provide insight into meaningful information, ultimately closing this gap, and putting development and operations into better synch ...

May 14, 2013

While the majority of IT professionals are confident in their ability to respond to the needs of the business, almost a third still equated the visibility of their IT department into their company's business initiatives to a foggy day in London, according to the 2013 Cisco Global IT Impact Survey ...

May 09, 2013
Suvish Viswanathan

The more effectively we can integrate management tools at every level and the more effectively we can manage the delivery of IT as a service to our constituents, the more value we add to the enterprise and its mission. At the same time, the further we enlarge those circles to encompass and integrate infrastructures that were previously disconnected, the greater the number of elements we need to incorporate, monitor and manage. We need something that ties all these disparate pieces together. That’s where the configuration management database (CMDB) fits in ...

May 06, 2013
Eran Kinsbruner

While mobile is quickly becoming the de-facto market platform for many of the business-critical applications deployed by banks, insurance companies and other enterprise organizations, the need to ensure an optimal end user experience mandates a robust mobile performance testing environment. Building an efficient mobile performance test strategy should consist of the following five pillars ...

April 24, 2013
Dave Berg

What if your mission-critical app is not designed to last? What if your app is perishable with a shelf life of only a few hours or days? With these apps, traditional monitoring and remediation become irrelevant. The app will expire before it can be fixed. But, that doesn't mean that perishable apps are fated to be poor performing and unsatisfying. Proper planning, testing, and additional resources can keep your perishable apps from going bad ...

April 17, 2013

What is it that drives the need for Application Performance Management? What are the main factors that can negatively impact application performance? What should you be looking out for? That is what this new APMdigest list reveals ...

April 15, 2013
Suvish Viswanathan

When you think about it, we’re not just focusing on application and network performance solely for the sake of performance. In today’s business environment, we’re focusing on performance because IT has become a service — and ultimately, we are the ones in charge of the delivery of that service. Given that reality, does it make any sense to treat IT operations management and IT service management as distinct and separate activities? I submit that it does not ...

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