FixStream 9.0 Released
March 12, 2019
Share this

FixStream introduced an advanced version of its product, FixStream 9.0, an AIOps+ platform to quickly detect, predict and resolve business issues across an enterprise’s entire hybrid IT environment.

FixStream 9.0 offers advancements in event and ticket intelligence, correlation of business transactions and applications with infrastructure, and seamless integration for Cherwell and ServiceNow service management (ITSM) customers to better detect changes and patterns affecting application health, reduce noise, and decrease the time to troubleshoot issues. As a result, teams can resolve issues faster than ever before to increase revenue, profitability and customer satisfaction.

“Unlike other AIOps tools that don’t correlate data across the stack, FixStream AIOps+ platform delivers superior prediction accuracy by creating a 100% accurate inventory, correlating millions of data points across all domains, and then applying powerful machine learning across the entire stack,” said FixStream’s founder and CEO Sameer Padhye. “With our AIOps+ platform, IT operations, application and business operations can predict outages with 90%+ probability, and achieve MTTR in minutes, not hours and days.”

New 9.0 features include:

- Advanced event & ticket intelligence to reduce noise by 40%. FixStream’s new advanced AI capabilities offer operational noise detection and prediction through event suppression, ticket suppression and event clustering. IT can now reduce the number of tickets by 40% and reduce the MTTI significantly.

- Multi-layer correlation – FixStream now offers out-of-the-box integration with Application Performance Management (APM) products like New Relic to correlate business transactions with applications and infrastructure. IT organizations can now leverage FixStream to correlate business transaction and application performance information from New Relic APM tool with infrastructure data, helping them to quickly detect issues impacting the application uptime, irrespective of where the problem originated.

- Seamless integration with Cherwell and ServiceNow. FixStream now provides advanced CMDB/ITSM integration for better and faster detection, prediction and resolution of issues using the popular ServiceNow and Cherwell ITSM and CMDB platforms. Companies can now get more accurate inventory and automated CMDB updates to gain deep infrastructure visibility with reliable data. FixStream also offers change management integration and auto-ticketing features for ServiceNow customers.

Share this

The Latest

March 26, 2019

APM is important regardless of what platform you run your applications on. However, cloud environments can be particularly difficult for two reasons. First, there is an attitude that everything is taken care of for you. While some functions are taken care of for you, other functions will be "add-ons" that you need to purchase and append to your cloud instance ...

March 25, 2019

Data-driven applications are helping drive cloud growth, according to a survey by Unravel Data. The data also reveals that enterprises are most concerned with a lack of sufficient technical talent to properly manage these data systems as well as the perceived high cost of deploying a modern data infrastructure ...

March 21, 2019

Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...

March 20, 2019

Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...

March 19, 2019

"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...

March 18, 2019

Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...

March 15, 2019

Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...

March 14, 2019

What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...

March 13, 2019

What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...

March 12, 2019
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...