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Fluke Networks Unveils OneTouch AT Network Assistant

Fluke Networks introduced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in less than a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analyzers, PC utilities,and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customizable, handheld tool with a one-button auto test feature that offers users the fastest2 way to troubleshoot end-user issues that generally take up 25 percent of a network technician’s workday to resolve.

Fluke Networks’ VP of the Enterprise Network Analysis Business, Gary Ger, says, "Connectivity and performance problems can hide in a variety of places throughout the network, and today's frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organizations deploy a technician to fix the problem, but many do not have standardized testing processes, and today's tools can be complex and time consuming. The automated OneTouch AT was specifically designed to address these challenges, saving an organization, on average, approximately one man-week of troubleshooting each month."

A summary of the OneTouch AT tester’s key features include:

- One button auto test for faster problem identification

- Ability to test 802.11 a/b/g/n Wi-Fi,gigabit Ethernet copper and fiber

- In-line copper and fiber packet capture

- Cable wire-mapping, Power-Over-Ethernet (PoE), and link testing

- Remote access for enhanced collaboration with colleagues to speed problem resolution

- Network and service performance analysis

- Standardized, automated test scripts to ensure even the most novice user can troubleshoot problems

- New form factor with smartphone touchscreen and enhanced ruggedness for durability in the field

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Fluke Networks Unveils OneTouch AT Network Assistant

Fluke Networks introduced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in less than a minute, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analyzers, PC utilities,and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customizable, handheld tool with a one-button auto test feature that offers users the fastest2 way to troubleshoot end-user issues that generally take up 25 percent of a network technician’s workday to resolve.

Fluke Networks’ VP of the Enterprise Network Analysis Business, Gary Ger, says, "Connectivity and performance problems can hide in a variety of places throughout the network, and today's frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organizations deploy a technician to fix the problem, but many do not have standardized testing processes, and today's tools can be complex and time consuming. The automated OneTouch AT was specifically designed to address these challenges, saving an organization, on average, approximately one man-week of troubleshooting each month."

A summary of the OneTouch AT tester’s key features include:

- One button auto test for faster problem identification

- Ability to test 802.11 a/b/g/n Wi-Fi,gigabit Ethernet copper and fiber

- In-line copper and fiber packet capture

- Cable wire-mapping, Power-Over-Ethernet (PoE), and link testing

- Remote access for enhanced collaboration with colleagues to speed problem resolution

- Network and service performance analysis

- Standardized, automated test scripts to ensure even the most novice user can troubleshoot problems

- New form factor with smartphone touchscreen and enhanced ruggedness for durability in the field

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...