During APMdigest's exclusive interview last month, John Rakowski, Forrester Analyst & Advisor Serving Infrastructure & Operations Professionals, outlined 10 must-have capabilities to look for when you are purchasing an Application Performance Management (APM) solution. Not included with the rest of the interview, here is the list published for the first time:
Complexity kills. Complexity in any monitoring solution is not going to provide value. So first and foremost any recommendation that I make is that simple is beautiful. Solutions must be simple to deploy quickly, simple to use, simple to access.
2. Collect All Data
APM solutions must be able to record data rapidly and store economically. You need to be able to record all data. It used to be that monitoring solutions would sample data every five minutes, or even every minute. That is too slow now. You need to be collecting all data.
APM solutions must automatically learn and understand what is important to the environment, in terms of the people, process and technology perspective. It is no good having the operator define this. Because of the rapid return you need to get from APM, these solutions need to be able to learn about the environment.
An APM solution is not going to be the only solution you invest in. A good monitoring approach is to have various products in a monitoring stack – infrastructure monitoring, network performance monitoring. So a good APM solution needs to be able to integrate easily with other monitoring solutions. An open API is a must here.
5. Single Source of the Truth
APM solutions must promote cooperation, and a single source of truth. Your APM solution must be a single source of truth for application performance and availability. And it is not just about traditional understanding of performance and availability. It is also about making sure that these applications are delivering the right customer experience.
APM solutions should be collecting all data, so they must make it easy to search through that data.
7. Flexible Dashboards
APM solutions must make it easy to display information in context – whether it is to the business or IT. This requires the capability to easily create dashboards for multiple users.
8. Freemium Model
APM solutions must be available to try for free. I am a big advocate of the “freemium” model. For any APM solution, it is very hard to understand what value you are going to get from that solution in a trial period of 30 days.
9. Integration with Automation Solutions
Solutions must be able to trigger responses to situations rapidly, so integration with automation solutions is important.
10. Focus on Business
APM solutions must focus on business outcomes first, and technology second.
ABOUT John Rakowski
John Rakowski serves Infrastructure & Operations Professionals. He has eight years of experience in the technology and consulting industry, with certifications from Microsoft, VMware, Citrix, BMC, and the Information Technology Infrastructure Library (ITIL). At Forrester, his
research focuses on service management strategy, adoption, and implementation. In particular, Rakowski helps IT leaders and their teams understand the business value of service management, develop their strategy, evaluate and select vendor tools, and implement service management processes such as ITIL. Additionally, Rakowski focuses on the organizational impact of service management and its relationship to broader IT trends such as cloud computing.
Prior to joining Forrester in 2011, Rakowski was a solution architect for Fujitsu specializing in enterprise management. He has provided consultancy to a number of organizations in both the public and private sector and across different verticals ranging from the financial sector to not-for-profit charities. Some notable examples of his past clients are Deutsche Bank, Citigroup, KPMG, and Her Majesty’s Revenue and Customs (HMRC). He has also been a certified trainer delivering systems management courses on behalf of Microsoft. Working out of Forrester's London office, John holds a B.Sc. (Hons) in business information technology from Manchester Metropolitan University.
Many pitfalls await CIOs on the journey to the cloud. In fact, a majority of companies have been only partially successful, while some are outright failing. To learn more about this migration, Business Performance Innovation (BPI) Network surveyed IT and business executives and conducted in-depth interviews ...
The online retail industry has yet to have a Black Friday/Cyber Monday weekend unscathed by web performance (speed and availability) problems. Luckily, performance during 2019's hyper-critical online holiday shopping weekend was better than in years past, as we did not see any systemic, lengthy outages. While no website went completely down, several retailers did experience significant problems. Why have online retailers yet to figure out how to be crash-free during this all-important peak traffic period? We've identified several reasons for this ...
Gartner highlighted the trends that infrastructure and operations (I&O) leaders must start preparing for to support digital infrastructure in 2020 ...
Edge computing usage is starting to increase. The obvious follow-up question is, "So, what can I do with edge computing?" I'm glad you asked. There are lots of things you can do ...
Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020. Part 2 offers predictions about 5G and more ...
Industry experts offer predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2020 ...
With AI on the edge, companies will more easily monitor desktops, tablets and other end-user devices. AIOps will enable IT to guide employees on improving productivity from the applications installed on their devices while delivering greater visibility and control around the entire IT environment ...
2020 will see AIOps adoption going mainstream as use cases crystallize for improving IT efficiencies and supporting faster decision-making. Expect AI-enhanced automation to become smarter and more contextual, move towards the edge, and used increasingly for customer and user experience analysis. Yet there are significant challenges and cautions, which will shape AI's development in not only IT but across business and society ...
Industry experts offer predictions on how Digital Transformation will evolve and impact business in 2020 ...
Industry experts offer predictions on how ITSM and related technologies will evolve and impact business in 2020 ...