FrontRange announced the addition of several new critical capabilities to the IT service catalog that is included in its HEAT 2014.1 Service Management solution.
The Service Catalog updates include key updates to the user interface that allow for greater ease-of-use, additional reporting functionality and enhanced workflow integration.
Enhancements to HEAT Service Catalog functionality include:
- Improved usability and user interface: addition of tool tips for improved self-help, dynamic field capabilities based on customer input providing better context and navigation and single or multi-pages free-form design to meet customer specific layout needs.
- Enhanced reporting: full transactional and BI reporting capabilities for higher level of performance monitoring and measurement.
- Enhanced Workflow integration: dynamic workflow builder improvements with drag and drop capabilities and ability to call external systems for service fulfillments.
- Multi-currency support: broader multi-currency support allows users to define pricelists with one-time or recurring prices in local currencies based on the country of the employee.
- Pricelist support: allows users to define cost and price for each item and define pricelist per select option within a request offering.
- Price views per employees/cost center/business unit: creates possibility to show employees own costs (or prices) as one-time and recurring charges and transfer these charges to an internal accounting system.
HEAT is a Service Management solution that incorporates both on-premise and cloud applications on a unified platform. This approach delivers a complete service management solution from a single vendor, on a single platform, that gives customers the flexibility to leverage multi-tenant cloud or on-premise deployment options—or a combination of the two—to support their unique and evolving business needs.
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