When embarking on a digital business transformation, too often organizations ignore the need to change the mindset of their staff, according to Gartner, Inc. A technology shift not backed up by a corresponding cultural shift puts the success of a digital business initiative at risk.
"For any transformation to be successful, people need to buy into your vision," said Aashish Gupta, Research Analyst at Gartner. "The culture aspect and the technology demand equal attention from the application leader, because culture will form the backbone of all change initiatives for their digital business transformation. Staff trapped in a "fixed" mindset may slow down or, worse, derail the digital business transformation initiatives of the company."
While every organization has its own unique culture, it must understand the nuance of attracting and retaining talent with values and mindsets aligned to the mission and culture of the organization. "This requires a healthy and psychologically safe team environment within a growth mindset organizational culture," said Gupta.
"Psychologically safe" means making co-workers and team members feel that they will not be punished or humiliated when taking interpersonal risks, such as asking for help, admitting mistakes and vulnerabilities, or expressing concerns.
Applying a growth mindset culture has been a success in well-known online companies
Applying a growth mindset culture has been a success in well-known online companies. An online clothes and shoe retailer instructs all of its new hires to experience its call center. The involvement, which includes training and time spent on answering customer calls, allows employees to gain a holistic view of the business and understand that customer service is the backbone of it.
"Cultural change requires significant investment," said Gupta. "Organizations need a way to measure the value that investment is delivering."
To help application leaders implement mindset change among their staff, Gartner has developed a four-step plan to instigate mindset change:
Create a compelling vision that can be shared as a story to inspire and motivate desire for the change. Everybody should understand what is meant by a growth and product mindset.
"A growth mindset demands people to be comfortable with the speed of the digital era, and they must be willing to make quick and risky bets instead of slow and safe bets. A product mindset requires people to own what they create and take full responsibility in its success and failure," said Gupta.
Define key behavioral attributes that reflect the intended mindset change. These can be individual accomplishments that contribute to the team, business or customer results; a greater number of projects owned; or acquiring new skills.
HR should be involved to ensure that performance metrics, as well as the descriptions of roles and responsibilities, are updated to include these key behavioral attributes, before rolling them out to all departments.
"Acceptance will happen only if the change is visible throughout the organization. You should incentivize people to share knowledge or learn new skills," noted Gupta.
4. Measure, Monitor and Wait
Allow some time for the changes to percolate. Continuously measure and monitor the changes through anonymous surveys.
"You can ask employees if they understand the company's messaging around culture, or if they see their leaders practicing it and if they find their colleagues taking the initiative seriously," said Gupta. "Also, remember to track performance measures."
"Be patient. Fostering a growth mindset culture that requires behavior changes among your staff takes time," Gupta concluded. "However, the rewards are considerable as everyone perseveres, learns, grows and accepts that potential is nurtured, not predetermined."
Establishing a digital business is top-of-mind, even more so than last year, as 91% of organizations have adopted or have plans to adopt a digital-first strategy, according to IDG Communications Digital Business Research ...
If digital transformation is to succeed at the pace enterprises demand, IT teams, the CIOs who lead them, and the boardroom must forge a far greater alignment than presently exists. That is the over-arching sentiment expressed by IT professionals in a recent survey on the state of IT infrastructure and roadblocks to digital success ...
Given the incredible amount of traffic traversing corporate WANs, it's not surprising that businesses are seeing performance issues. If anything, it's amazing applications work as well as they do ...
Are your business applications sluggish? Choppy? Prone to getting hung up or crashing at the most inopportune times? If these symptoms sound familiar, you might be suffering from the heartache of … poor application performance. Stop me if any of this sounds familiar ...
As network transformation initiatives like SD-WAN, edge computing and public/private clouds are adopted at increasing rates, hybrid networks are quickly becoming the new normal for IT and NetOps professionals.Without visibility into these hybrid network environments, NetOps are unable to troubleshoot the business-critical applications every organization relies on today. Here are four ways IT and NetOps teams can gain better visibility into complex, hybrid networks ...
A minimum Internet Performance Bar exists that, if met, should deliver top-tier website performance, regardless of industry, according to the 2019 Digital Experience Performance Benchmark Report, from ThousandEyes, a comparative analysis of web, infrastructure and network performance metrics from the top 20 US digital retail, travel and media websites ...
Since digital transformation is happening at such a rapid pace based on new, highly complex technologies like multi-cloud, containers and microservice architectures, customers are experiencing more challenges than ever in managing this complexity. However, with every challenge comes an opportunity. So, how can channel partners leverage these market disruptions to open the door to opportunity? The answer is simple ...
Executives from proactive organizations reported using performance management strategies to deliver innovation and meet broader business goals, and implementing application performance management (APM) tools with advanced monitoring features such as real-time user experience monitoring, and providing a composite view of log and performance data, according to Driving Business Performance Through Application Performance Management, a new report from GigaOm ...
Through our recent study, we wanted to better understand how service desk users are interacting with the service teams; how they connect for service; the manner in which most service desks receive user requests; and if organizations employ a knowledge base and how that information might be stored. Here’s what we’ve discovered ...