Gartner: Organizations Must Master 2 Dimensions of Mobility
October 07, 2016
Share this

With the convergence of devices, bots, things and people, organizations will need to master two dimensions of mobility, according to Gartner.

CIOs and IT leaders will need to excel at mainstream mobility and to prepare for the post-app era.

"The future of mobile will provide ubiquitous services delivered anywhere, by any person or thing, to any person or thing," said David Willis, VP and Distinguished Analyst at Gartner. "While users are constantly looking for new and compelling app experiences, the importance of apps in delivering services will diminish and the emergence of virtual personal assistants (VPAs) and bots will replace some of the functions performed by apps today. Alternative approaches to interaction and service delivery will arise, and code will move from traditional mobile devices and apps to the cloud."

Mobile Becomes "Business As Usual"

"The mobile landscape has changed dramatically during the past few years; mobile is no longer a novel technology, but business as usual, for most organizations," said Willis.

In 2016, Gartner forecasts the shipment of 2.37 billion devices (PCs, tablets, ultramobiles and mobile phones), and that 293 million wearables will be sold in the same year. In 2017, Gartner estimates that 2.38 billion devices will be shipped and 342 million wearables will be sold.

"The proliferation of mobile devices means that phones, tablets, laptops and wearables are now omnipresent within the business environment, reinventing the way people interact and work," he added.

Today's tech users are smart and savvy, demanding better features and experiences. The traditional forms of bring your own (that is, devices and applications) will continue to grow, making bring your own device and bring your own application the norm for the majority of organizations. "Moreover, the arrival of wearables and bring your own "thing" (such as smart kettles, smart power sockets or smart light bulbs) in the workplace will introduce new interaction techniques and new platforms, diluting the need for specific mobile app experiences," said Mr. Willis.

Much of the innovation in the mobile space isn't taking place inside the smartphones themselves, but in the things that communicate with them. Gartner predicts that by 2018, 25 percent of new mobile apps will talk to Internet of Things (IoT) devices.

Most IoT devices that talk to smartphones do so via an app or the browser. "Through 2018, the app will be the preferred mechanism, because it provides a better experience and allows more sophisticated interactions and data analysis, with low-level networking and background processing," said Willis.

However, the current dominance of apps is challenged by several trends that, together, Gartner labels the "post-app era".

"As new technologies grow in importance as a way to control and interact with things, app interfaces will fade," he added.

Prepare for the Post-App Era Today

New ways to interact with things will deliver pervasive services, and emerging technologies — such as artificial intelligence, natural-language processing and bots integrated into messaging apps,open new opportunities to interact with users seamlessly.

A number of global players are enabling businesses and consumers to "chat" with users on their messaging platform evolving APIs and services so that developers can create their own bots. This concept allows users to chat with organizations to get information, answer questions and transact through messaging or VPAs.

"This means that instead of going into a system and filling out complicated forms with checkboxes, users can ask a bot a question, and it will answer or negotiate on our behalf, based on rules and knowledge in the system," said Willis. "It will then move to those systems that allow interactions with customers — from marketing to sales."

"Apps are not going away and code isn't vanishing," he continued. "The post-app era means that there will be more data and code in the cloud and less on the device, thanks to the continuous improvement of cellular network performance."

"The post-app era will be an evolving process through 2020 and beyond," concluded Willis. "It has, however, already begun, and organizations should prepare for it by being agile and tactical, planning for new skills, assessing the new opportunities created by the post-app era, and developing a digital business strategy that integrates many different technologies."

Share this

The Latest

July 17, 2019

The 11th anniversary of the Apple App Store frames a momentous time period in how we interact with each other and the services upon which we have come to rely. Even so, we continue to have our in-app mobile experiences marred by poor performance and instability. Apple has done little to help, and other tools provide little to no visibility and benchmarks on which to prioritize our efforts outside of crashes ...

July 16, 2019

Confidence in artificial intelligence (AI) and its ability to enhance network operations is high, but only if the issue of bias is tackled. Service providers (68%) are most concerned about the bias impact of "bad or incomplete data sets," since effective AI requires clean, high quality, unbiased data, according to a new survey of communication service providers ...

July 15, 2019

Every internet connected network needs a visibility platform for traffic monitoring, information security and infrastructure security. To accomplish this, most enterprise networks utilize from four to seven specialized tools on network links in order to monitor, capture and analyze traffic. Connecting tools to live links with TAPs allow network managers to safely see, analyze and protect traffic without compromising network reliability. However, like most networking equipment it's critical that installation and configuration are done properly ...

July 11, 2019

The Democratic presidential debates are likely to have many people switching back-and-forth between live streams over the coming months. This is going to be especially true in the days before and after each debate, which will mean many office networks are likely to see a greater share of their total capacity going to streaming news services than ever before ...

July 10, 2019

Monitoring of heating, ventilation and air conditioning (HVAC) infrastructures has become a key concern over the last several years. Modern versions of these systems need continual monitoring to stay energy efficient and deliver satisfactory comfort to building occupants. This is because there are a large number of environmental sensors and motorized control systems within HVAC systems. Proper monitoring helps maintain a consistent temperature to reduce energy and maintenance costs for this type of infrastructure ...

July 09, 2019

Shoppers won’t wait for retailers, according to a new research report titled, 2019 Retailer Website Performance Evaluation: Are Retail Websites Meeting Shopper Expectations? from Yottaa ...

June 27, 2019

Customer satisfaction and retention were the top concerns for a majority (58%) of IT leaders when suffering downtime or outages, according to a survey of top IT leaders conducted by AIOps Exchange. The effect of service interruptions on customers outweighed other concerns such as loss of revenue, brand reputation, negative press coverage, or the impact on IT Ops teams.

June 26, 2019

It is inevitable that employee productivity and the quality of customer experiences suffer as a consequence of the poor performance of O365. The quick detection and rapid resolution of problems associated with O365 are top of mind for any organization to keep its business humming ...

June 25, 2019

Employees at British businesses rate computer downtime as the most significant irritant at their current workplace (41 percent) when asked to pick their top three ...

June 24, 2019

The modern enterprise network is an entirely different beast today than the network environments IT and ops teams were tasked with managing just a few years ago. With the rise of SaaS, widespread cloud migration across industries and the trend of enterprise decentralization all playing a part, the challenges IT faces in adapting their management and monitoring techniques continue to mount ...