Gigamon has teamed with Empirix to extend the analytical capabilities of the Empirix IntelliSight customer experience and performance management platform.
The combination of the Gigamon Visibility Fabric with the IntelliSight platform enables Empirix service providers to improve customer experience with data-intense applications such as video, voice and machine-to-machine (M2M) communications. This advanced solution combines the advanced traffic intelligence of the Gigamon platform with IntelliSight to transform volumes of data into real-time understanding of user experiences, which allows service providers to raise service levels and increase profitability.
“As content grows ever richer and real-time applications proliferate, especially in the enterprise and unified communications space, they generate higher volumes of network traffic that challenges service providers to maintain and improve performance levels,” said Franco Messori, Chief Strategy Officer at Empirix. “The more traffic a service analytic solution has to process, the longer it takes to do its essential work of identifying trends that could lead to customer impacting issues. Gigamon’s data filtering and aggregation functionality, in conjunction with the ability to dynamically change configurations, directly complements IntelliSight’s capabilities. Together, the solutions enable service providers to see their networks from their customers’ perspectives, which is key to customer acquisition and retention.”
Empirix IntelliSight can ingest vast quantities of data leveraging intelligent optimization to better understand customer experience, application and performance management, as well as enhance the ability to make strategic business decisions. Its advanced data visualization options enable users of all technical abilities to quickly derive meaning from mountains of data, enabling providers to anticipate and pinpoint in real time service quality and network systems issues that affect applications and customers.
“Carriers are constantly exploring new paths to monetization, and that journey begins with having clear insight into how their own infrastructure is being utilized by their subscribers,” said Shehzad Merchant, CTO at Gigamon. “As the carrier infrastructure evolves to a converged 4G/LTE infrastructure with new applications running over that infrastructure, Gigamon’s Visibility Fabric solutions provide pertinent, correlated, de-duplicated, and highly optimized traffic feeds to Empirix’s IntelliSight platform. This provides carriers with a deeper insight into their infrastructure, which in turn results in the ability to pinpoint issues and resolve problems faster in order to meet service level agreements while also offering the ability to create new and innovative premium services.”
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