HEAL Software Partners With Nous Infosystems
January 05, 2021
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HEAL Software announced its partnership with Nous Infosystems.

Nous has more than 24 years of experience as a leading global software product and services provider and is reputed for its commitment to the success of the enterprises it serves. HEAL enables IT operations teams to find and fix problems before they happen. Together the two companies aim to make Microsoft Azure Cloud applications more reliable and improve integrations and plugins for IT operations teams.

Ajith Pillai, CEO of Nous Infosystems, said: “HEAL broadens our ability to drive business continuity and uptime for our customers’ business applications and IT infrastructure. Customers will also benefit from our delivery of preventive healing as part of Nous’ ServiceNow solution.”

Leveraging the expertise of both companies, the partnership will provide a two-pronged approach to support customers, including:

- Making Applications on Microsoft Azure Cloud More Reliable: Nous and HEAL are engaged in the joint development of a preventive healing solution to support customers operating in the Microsoft Azure Cloud environment. Azure is the cloud of choice for numerous enterprises running a plethora of applications leveraging the computing, storage, networking and other toolkits it makes widely available. HEAL and Nous’ new AI-based solution will be available this quarter.

- Integrations and Plugins Made Seamless: HEAL’s AIOps solution is able to ingest real-time data and logs from application performance management (APM) and monitoring tools and then pass early warning signals to IT service management (ITSM) and workflow automation tools to trigger healing actions. With HEAL and Nous’ deep expertise working with plugins for ITSM tools such as ServiceNow and developing connectors to monitoring tools, the companies bring a seamless, connected environment to IT operations teams in any phase of the digital transformation journey.

“HEAL works closely with strategic technology and exceptional service providers to build a partner ecosystem that delivers full-service preventive healing solutions to customers. We found synergy in Nous’ focus on driving innovation and digital transformation in key vertical markets including banking, financial services and insurance (BFSI), healthcare, retail and logistics, as well as its commitment to excellence in the solutions it brings to market,” said Jannell Fuller, VP of Partnerships and Alliances at HEAL Software Inc. “This partnership allows us to merge our expertise and launch HEAL further into the North American market.”

HEAL Software Inc.’s portfolio of partners includes technology alliances, IT service providers, channel partners and systems integrators. By collaborating with HEAL Software Inc., partners are able to enhance their solution portfolio with the patented experience of HEAL. Joint customers benefit from decreased churn and revenue loss, improved resource productivity and ensured business continuity by eliminating outages before they occur.

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