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HEAL Software Partners With Nous Infosystems

HEAL Software announced its partnership with Nous Infosystems.

Nous has more than 24 years of experience as a leading global software product and services provider and is reputed for its commitment to the success of the enterprises it serves. HEAL enables IT operations teams to find and fix problems before they happen. Together the two companies aim to make Microsoft Azure Cloud applications more reliable and improve integrations and plugins for IT operations teams.

Ajith Pillai, CEO of Nous Infosystems, said: “HEAL broadens our ability to drive business continuity and uptime for our customers’ business applications and IT infrastructure. Customers will also benefit from our delivery of preventive healing as part of Nous’ ServiceNow solution.”

Leveraging the expertise of both companies, the partnership will provide a two-pronged approach to support customers, including:

- Making Applications on Microsoft Azure Cloud More Reliable: Nous and HEAL are engaged in the joint development of a preventive healing solution to support customers operating in the Microsoft Azure Cloud environment. Azure is the cloud of choice for numerous enterprises running a plethora of applications leveraging the computing, storage, networking and other toolkits it makes widely available. HEAL and Nous’ new AI-based solution will be available this quarter.

- Integrations and Plugins Made Seamless: HEAL’s AIOps solution is able to ingest real-time data and logs from application performance management (APM) and monitoring tools and then pass early warning signals to IT service management (ITSM) and workflow automation tools to trigger healing actions. With HEAL and Nous’ deep expertise working with plugins for ITSM tools such as ServiceNow and developing connectors to monitoring tools, the companies bring a seamless, connected environment to IT operations teams in any phase of the digital transformation journey.

“HEAL works closely with strategic technology and exceptional service providers to build a partner ecosystem that delivers full-service preventive healing solutions to customers. We found synergy in Nous’ focus on driving innovation and digital transformation in key vertical markets including banking, financial services and insurance (BFSI), healthcare, retail and logistics, as well as its commitment to excellence in the solutions it brings to market,” said Jannell Fuller, VP of Partnerships and Alliances at HEAL Software Inc. “This partnership allows us to merge our expertise and launch HEAL further into the North American market.”

HEAL Software Inc.’s portfolio of partners includes technology alliances, IT service providers, channel partners and systems integrators. By collaborating with HEAL Software Inc., partners are able to enhance their solution portfolio with the patented experience of HEAL. Joint customers benefit from decreased churn and revenue loss, improved resource productivity and ensured business continuity by eliminating outages before they occur.

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HEAL Software Partners With Nous Infosystems

HEAL Software announced its partnership with Nous Infosystems.

Nous has more than 24 years of experience as a leading global software product and services provider and is reputed for its commitment to the success of the enterprises it serves. HEAL enables IT operations teams to find and fix problems before they happen. Together the two companies aim to make Microsoft Azure Cloud applications more reliable and improve integrations and plugins for IT operations teams.

Ajith Pillai, CEO of Nous Infosystems, said: “HEAL broadens our ability to drive business continuity and uptime for our customers’ business applications and IT infrastructure. Customers will also benefit from our delivery of preventive healing as part of Nous’ ServiceNow solution.”

Leveraging the expertise of both companies, the partnership will provide a two-pronged approach to support customers, including:

- Making Applications on Microsoft Azure Cloud More Reliable: Nous and HEAL are engaged in the joint development of a preventive healing solution to support customers operating in the Microsoft Azure Cloud environment. Azure is the cloud of choice for numerous enterprises running a plethora of applications leveraging the computing, storage, networking and other toolkits it makes widely available. HEAL and Nous’ new AI-based solution will be available this quarter.

- Integrations and Plugins Made Seamless: HEAL’s AIOps solution is able to ingest real-time data and logs from application performance management (APM) and monitoring tools and then pass early warning signals to IT service management (ITSM) and workflow automation tools to trigger healing actions. With HEAL and Nous’ deep expertise working with plugins for ITSM tools such as ServiceNow and developing connectors to monitoring tools, the companies bring a seamless, connected environment to IT operations teams in any phase of the digital transformation journey.

“HEAL works closely with strategic technology and exceptional service providers to build a partner ecosystem that delivers full-service preventive healing solutions to customers. We found synergy in Nous’ focus on driving innovation and digital transformation in key vertical markets including banking, financial services and insurance (BFSI), healthcare, retail and logistics, as well as its commitment to excellence in the solutions it brings to market,” said Jannell Fuller, VP of Partnerships and Alliances at HEAL Software Inc. “This partnership allows us to merge our expertise and launch HEAL further into the North American market.”

HEAL Software Inc.’s portfolio of partners includes technology alliances, IT service providers, channel partners and systems integrators. By collaborating with HEAL Software Inc., partners are able to enhance their solution portfolio with the patented experience of HEAL. Joint customers benefit from decreased churn and revenue loss, improved resource productivity and ensured business continuity by eliminating outages before they occur.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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