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HEAL Software Partners With Nous Infosystems

HEAL Software announced its partnership with Nous Infosystems.

Nous has more than 24 years of experience as a leading global software product and services provider and is reputed for its commitment to the success of the enterprises it serves. HEAL enables IT operations teams to find and fix problems before they happen. Together the two companies aim to make Microsoft Azure Cloud applications more reliable and improve integrations and plugins for IT operations teams.

Ajith Pillai, CEO of Nous Infosystems, said: “HEAL broadens our ability to drive business continuity and uptime for our customers’ business applications and IT infrastructure. Customers will also benefit from our delivery of preventive healing as part of Nous’ ServiceNow solution.”

Leveraging the expertise of both companies, the partnership will provide a two-pronged approach to support customers, including:

- Making Applications on Microsoft Azure Cloud More Reliable: Nous and HEAL are engaged in the joint development of a preventive healing solution to support customers operating in the Microsoft Azure Cloud environment. Azure is the cloud of choice for numerous enterprises running a plethora of applications leveraging the computing, storage, networking and other toolkits it makes widely available. HEAL and Nous’ new AI-based solution will be available this quarter.

- Integrations and Plugins Made Seamless: HEAL’s AIOps solution is able to ingest real-time data and logs from application performance management (APM) and monitoring tools and then pass early warning signals to IT service management (ITSM) and workflow automation tools to trigger healing actions. With HEAL and Nous’ deep expertise working with plugins for ITSM tools such as ServiceNow and developing connectors to monitoring tools, the companies bring a seamless, connected environment to IT operations teams in any phase of the digital transformation journey.

“HEAL works closely with strategic technology and exceptional service providers to build a partner ecosystem that delivers full-service preventive healing solutions to customers. We found synergy in Nous’ focus on driving innovation and digital transformation in key vertical markets including banking, financial services and insurance (BFSI), healthcare, retail and logistics, as well as its commitment to excellence in the solutions it brings to market,” said Jannell Fuller, VP of Partnerships and Alliances at HEAL Software Inc. “This partnership allows us to merge our expertise and launch HEAL further into the North American market.”

HEAL Software Inc.’s portfolio of partners includes technology alliances, IT service providers, channel partners and systems integrators. By collaborating with HEAL Software Inc., partners are able to enhance their solution portfolio with the patented experience of HEAL. Joint customers benefit from decreased churn and revenue loss, improved resource productivity and ensured business continuity by eliminating outages before they occur.

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HEAL Software Partners With Nous Infosystems

HEAL Software announced its partnership with Nous Infosystems.

Nous has more than 24 years of experience as a leading global software product and services provider and is reputed for its commitment to the success of the enterprises it serves. HEAL enables IT operations teams to find and fix problems before they happen. Together the two companies aim to make Microsoft Azure Cloud applications more reliable and improve integrations and plugins for IT operations teams.

Ajith Pillai, CEO of Nous Infosystems, said: “HEAL broadens our ability to drive business continuity and uptime for our customers’ business applications and IT infrastructure. Customers will also benefit from our delivery of preventive healing as part of Nous’ ServiceNow solution.”

Leveraging the expertise of both companies, the partnership will provide a two-pronged approach to support customers, including:

- Making Applications on Microsoft Azure Cloud More Reliable: Nous and HEAL are engaged in the joint development of a preventive healing solution to support customers operating in the Microsoft Azure Cloud environment. Azure is the cloud of choice for numerous enterprises running a plethora of applications leveraging the computing, storage, networking and other toolkits it makes widely available. HEAL and Nous’ new AI-based solution will be available this quarter.

- Integrations and Plugins Made Seamless: HEAL’s AIOps solution is able to ingest real-time data and logs from application performance management (APM) and monitoring tools and then pass early warning signals to IT service management (ITSM) and workflow automation tools to trigger healing actions. With HEAL and Nous’ deep expertise working with plugins for ITSM tools such as ServiceNow and developing connectors to monitoring tools, the companies bring a seamless, connected environment to IT operations teams in any phase of the digital transformation journey.

“HEAL works closely with strategic technology and exceptional service providers to build a partner ecosystem that delivers full-service preventive healing solutions to customers. We found synergy in Nous’ focus on driving innovation and digital transformation in key vertical markets including banking, financial services and insurance (BFSI), healthcare, retail and logistics, as well as its commitment to excellence in the solutions it brings to market,” said Jannell Fuller, VP of Partnerships and Alliances at HEAL Software Inc. “This partnership allows us to merge our expertise and launch HEAL further into the North American market.”

HEAL Software Inc.’s portfolio of partners includes technology alliances, IT service providers, channel partners and systems integrators. By collaborating with HEAL Software Inc., partners are able to enhance their solution portfolio with the patented experience of HEAL. Joint customers benefit from decreased churn and revenue loss, improved resource productivity and ensured business continuity by eliminating outages before they occur.

The Latest

Artificial intelligence (AI) is core to observability practices, with some 41% of respondents reporting AI adoption as a core driver of observability, according to the State of Observability for Financial Services and Insurance report from New Relic ...

Application performance monitoring (APM) is a game of catching up — building dashboards, setting thresholds, tuning alerts, and manually correlating metrics to root causes. In the early days, this straightforward model worked as applications were simpler, stacks more predictable, and telemetry was manageable. Today, the landscape has shifted, and more assertive tools are needed ...

Cloud adoption has accelerated, but backup strategies haven't always kept pace. Many organizations continue to rely on backup strategies that were either lifted directly from on-prem environments or use cloud-native tools in limited, DR-focused ways ... Eon uncovered a handful of critical gaps regarding how organizations approach cloud backup. To capture these prevailing winds, we gathered insights from 150+ IT and cloud leaders at the recent Google Cloud Next conference, which we've compiled into the 2025 State of Cloud Data Backup ...

Private clouds are no longer playing catch-up, and public clouds are no longer the default as organizations recalibrate their cloud strategies, according to the Private Cloud Outlook 2025 report from Broadcom. More than half (53%) of survey respondents say private cloud is their top priority for deploying new workloads over the next three years, while 69% are considering workload repatriation from public to private cloud, with one-third having already done so ...

As organizations chase productivity gains from generative AI, teams are overwhelmingly focused on improving delivery speed (45%) over enhancing software quality (13%), according to the Quality Transformation Report from Tricentis ...

Back in March of this year ... MongoDB's stock price took a serious tumble ... In my opinion, it reflects a deeper structural issue in enterprise software economics altogether — vendor lock-in ...

In MEAN TIME TO INSIGHT Episode 15, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Do-It-Yourself Network Automation ... 

Zero-day vulnerabilities — security flaws that are exploited before developers even know they exist — pose one of the greatest risks to modern organizations. Recently, such vulnerabilities have been discovered in well-known VPN systems like Ivanti and Fortinet, highlighting just how outdated these legacy technologies have become in defending against fast-evolving cyber threats ... To protect digital assets and remote workers in today's environment, companies need more than patchwork solutions. They need architecture that is secure by design ...

Traditional observability requires users to leap across different platforms or tools for metrics, logs, or traces and related issues manually, which is very time-consuming, so as to reasonably ascertain the root cause. Observability 2.0 fixes this by unifying all telemetry data, logs, metrics, and traces into a single, context-rich pipeline that flows into one smart platform. But this is far from just having a bunch of additional data; this data is actionable, predictive, and tied to revenue realization ...

64% of enterprise networking teams use internally developed software or scripts for network automation, but 61% of those teams spend six or more hours per week debugging and maintaining them, according to From Scripts to Platforms: Why Homegrown Tools Dominate Network Automation and How Vendors Can Help, my latest EMA report ...