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High-Profile IT Outages Set Alarm Bells Ringing in Boardrooms Around the World

Gregg Ostrowski
AppDynamics

In a world where digital services have become a critical part of how we go about our daily lives, the risk of undergoing an outage has become even more significant. Outages can range in severity and impact companies of every size — while outages from larger companies in the social media space or a cloud provider tend to receive a lot of coverage, application downtime from even the most targeted companies can disrupt users' personal and business operations.

In addition to putting more pressure on the IT teams to resolve the issue, the company can also be at risk to lose revenue and customer loyalty. For many technologists, these outages have served as a reminder of how these types of firestorms can ignite in a flash and intensify the difficulties of getting them back under control.

Consumer expectations around reliability and performance for digital services have soared over the last 18 months, and most of us now have zero tolerance for anything less than the very best digital experiences. The moment we encounter a performance issue, we immediately switch to an alternative provider, and in some cases, we refuse to return. While Meta will undoubtedly recover from its recent troubles, the reputational and financial cost of any kind of outage could be crippling for some businesses.

In the wake of these recent events, Cisco AppDynamics conducted a global pulse survey of 1,000 IT decision makers (across 11 countries) to gauge whether these types of high-profile outages have caused increased concerns about digital disruption within their own organizations and about the adequacy of the measures they have in place to mitigate against this risk.

The findings give a fascinating insight into the challenges facing enterprise technologists in today's current environment. Not only did 87% admit that they are concerned about the potential for a major outage and the resulting disruption to their applications and digital services, but as many as 84% reported that they are coming under increasing pressure from their organization's leadership to proactively prevent a major performance issue or outage.

With stakes rising ever higher, the IT department has become a pressure cooker within many organizations. I know from my own time as VP of enterprise services that the burden to keep applications and digital services up and running at all times can be all consuming for a technologist.

What's now making this situation even more challenging is that technologists are having to look after an ever more complex IT estate. All while quickly rolling out new features ensuring an intuitive interface and always available service in which the user simply wants it to work when they want it. Requiring businesses to innovate at breakneck speed during the pandemic in order to meet dramatically changing customer and employee needs. And this has necessitated rapid digital transformation and a seismic shift towards cloud computing over the last 18 months. The unwanted side effect of this is massive technology sprawl, with IT departments now managing a vast patchwork of legacy and cloud technologies.

For technologists tasked with optimizing IT performance, things have become much more difficult. 87% of those we polled said the increasing complexity of their IT stack is causing long delays in identifying the root cause of performance issues. They simply can't cut through the complexity and overwhelming volumes of data to quickly and accurately identify issues before they impact the end user.

High profile outages like those we've seen over the last couple of weeks are a stark reminder for many technologists of the urgent need to address this problem before their worst fears come to fruition.

Encouragingly, our survey suggests that most technologists are taking steps to ensure they have the tools and insights they need to manage IT performance. 97% of IT teams currently have some form of monitoring tools in place, many of which provide highly sophisticated and advanced solutions to identifying and fixing anomalies.

The problem is that many technologists doubt the effectiveness of their current monitoring tools in this new world of spiraling IT complexity — only a quarter (27%) claim to be totally confident that these tools meet their growing needs. Indeed, these concerns are fully justified — many traditional monitoring tools still don't provide a unified view of IT performance up and down the IT stack and very few are able to effectively monitor legacy, hybrid and cloud environments.

Technologists are acutely aware they urgently need a newer approach to managing IT performance. In fact, almost three quarters (72%) believe their organization needs to deploy a full-stack observability solution within the next 12 months to enable them to solve complexity across their IT stack and to easily identify and fix the root causes of performance issues.

With full-stack observability in place, technologists can get unified, real-time visibility into IT performance up and down the IT stack, from customer-facing applications right through to core infrastructure, such as compute, storage, network and public internet and inter-services' dependencies. It also means that technologists can quickly identify causes and locations of incidents and sub-performance, rather than be on the back foot, spending valuable time trying to understand an issue.

But even with full-stack observability in place, technologists can still struggle to pinpoint those issues that really could cause serious damage. They're bombarded with a deluge of IT performance data from across their IT infrastructure and it's very difficult to cut through it to know what really matters most.

This is why having a business lens on IT performance is so important. It allows technologists to immediately identify the issues that could have the biggest impact on customers and the business and be confident knowing that they are focusing their energy in exactly the right places.

By connecting full-stack observability with real-time business metrics, technologists can optimize IT performance at all times and ensure they're able to meet the heightened expectations of today's consumers. And hopefully it means they can sleep more soundly at night!

Gregg Ostrowski is CTO Advisor at Cisco AppDynamics

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High-Profile IT Outages Set Alarm Bells Ringing in Boardrooms Around the World

Gregg Ostrowski
AppDynamics

In a world where digital services have become a critical part of how we go about our daily lives, the risk of undergoing an outage has become even more significant. Outages can range in severity and impact companies of every size — while outages from larger companies in the social media space or a cloud provider tend to receive a lot of coverage, application downtime from even the most targeted companies can disrupt users' personal and business operations.

In addition to putting more pressure on the IT teams to resolve the issue, the company can also be at risk to lose revenue and customer loyalty. For many technologists, these outages have served as a reminder of how these types of firestorms can ignite in a flash and intensify the difficulties of getting them back under control.

Consumer expectations around reliability and performance for digital services have soared over the last 18 months, and most of us now have zero tolerance for anything less than the very best digital experiences. The moment we encounter a performance issue, we immediately switch to an alternative provider, and in some cases, we refuse to return. While Meta will undoubtedly recover from its recent troubles, the reputational and financial cost of any kind of outage could be crippling for some businesses.

In the wake of these recent events, Cisco AppDynamics conducted a global pulse survey of 1,000 IT decision makers (across 11 countries) to gauge whether these types of high-profile outages have caused increased concerns about digital disruption within their own organizations and about the adequacy of the measures they have in place to mitigate against this risk.

The findings give a fascinating insight into the challenges facing enterprise technologists in today's current environment. Not only did 87% admit that they are concerned about the potential for a major outage and the resulting disruption to their applications and digital services, but as many as 84% reported that they are coming under increasing pressure from their organization's leadership to proactively prevent a major performance issue or outage.

With stakes rising ever higher, the IT department has become a pressure cooker within many organizations. I know from my own time as VP of enterprise services that the burden to keep applications and digital services up and running at all times can be all consuming for a technologist.

What's now making this situation even more challenging is that technologists are having to look after an ever more complex IT estate. All while quickly rolling out new features ensuring an intuitive interface and always available service in which the user simply wants it to work when they want it. Requiring businesses to innovate at breakneck speed during the pandemic in order to meet dramatically changing customer and employee needs. And this has necessitated rapid digital transformation and a seismic shift towards cloud computing over the last 18 months. The unwanted side effect of this is massive technology sprawl, with IT departments now managing a vast patchwork of legacy and cloud technologies.

For technologists tasked with optimizing IT performance, things have become much more difficult. 87% of those we polled said the increasing complexity of their IT stack is causing long delays in identifying the root cause of performance issues. They simply can't cut through the complexity and overwhelming volumes of data to quickly and accurately identify issues before they impact the end user.

High profile outages like those we've seen over the last couple of weeks are a stark reminder for many technologists of the urgent need to address this problem before their worst fears come to fruition.

Encouragingly, our survey suggests that most technologists are taking steps to ensure they have the tools and insights they need to manage IT performance. 97% of IT teams currently have some form of monitoring tools in place, many of which provide highly sophisticated and advanced solutions to identifying and fixing anomalies.

The problem is that many technologists doubt the effectiveness of their current monitoring tools in this new world of spiraling IT complexity — only a quarter (27%) claim to be totally confident that these tools meet their growing needs. Indeed, these concerns are fully justified — many traditional monitoring tools still don't provide a unified view of IT performance up and down the IT stack and very few are able to effectively monitor legacy, hybrid and cloud environments.

Technologists are acutely aware they urgently need a newer approach to managing IT performance. In fact, almost three quarters (72%) believe their organization needs to deploy a full-stack observability solution within the next 12 months to enable them to solve complexity across their IT stack and to easily identify and fix the root causes of performance issues.

With full-stack observability in place, technologists can get unified, real-time visibility into IT performance up and down the IT stack, from customer-facing applications right through to core infrastructure, such as compute, storage, network and public internet and inter-services' dependencies. It also means that technologists can quickly identify causes and locations of incidents and sub-performance, rather than be on the back foot, spending valuable time trying to understand an issue.

But even with full-stack observability in place, technologists can still struggle to pinpoint those issues that really could cause serious damage. They're bombarded with a deluge of IT performance data from across their IT infrastructure and it's very difficult to cut through it to know what really matters most.

This is why having a business lens on IT performance is so important. It allows technologists to immediately identify the issues that could have the biggest impact on customers and the business and be confident knowing that they are focusing their energy in exactly the right places.

By connecting full-stack observability with real-time business metrics, technologists can optimize IT performance at all times and ensure they're able to meet the heightened expectations of today's consumers. And hopefully it means they can sleep more soundly at night!

Gregg Ostrowski is CTO Advisor at Cisco AppDynamics

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...