Centreon announces a partnership with HN Services.

The digital service and consulting company provides value-added services covering the full spectrum of digitalization initiatives: consulting, design, development, and production, as well as business process outsourcing. HN Services supports the CIOs of multinationals, enterprises, and small and medium-sized businesses in the banking/insurance, retail, manufacturing, and the service industry.

Managed services account for 30% of HN Services’ operations, delivered at the client’s premises or from their own service center. The objective behind HN Services’ partnership with Centreon is to complement their packaged solution portfolio, including associated resources and expertise, through a software solution proposal.

Already supporting clients on ITSM, observability, modernization, and infrastructure hybridization initiatives, HN Services now intends to grow its value proposition to keep pace with the changing needs inherent in the acceleration of digital transformation.

As Antoine Olivier, Project Director at HN Services explains, “For many organizations, the transition to cloud forces a reevaluation of monitoring tools, some no longer compatible with current innovation initiatives. Centreon is a robust product that meets the visibility needs of operating teams, both IT and business stakeholders. Especially those of our clients undertaking extensive hybridization initiatives or in the midst of replacing aging solutions. The idea is to be able to offer these customers a turnkey solution which embeds Centreon.”

As well, the digital service provider and consultant sees that in many cases, after a company merger in particular, the number of monitoring solutions employed within organizations has multiplied and performance analysis needs, evolved.

“The idea is to offer these IT departments a single, central monitoring solution, as reducing the number of tools contributes to optimizing the budget,” says Jérôme Rose, Office Director, adding: “In IT Departments, morning briefings are now being delivered through always up-to-date web portals, rather than by email as in the past. ITOps teams need contextual information to analyze incident causes as quickly as possible. The challenge for IT production managers is to know if the service is being delivered or not, hence their need for synthetic monitoring views on the state of the IT system, views that also have to be legible to business stakeholders. With its full graphical user interface and its customizable views in current and user-friendly formats, Centreon meets these needs by offering readability levels that are adapted to different use cases.”

HN Services and Centreon rely on their complementarity expertise to offer clients the most comprehensive service package possible.

“...The onboarding and skills training for HN Services’ sales and technical teams will guarantee the rapid deployment of this partnership...” said Marc-Antoine Hostier, CRO at Centreon.