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How Ecommerce Businesses Fared During the Last Holiday Season

The 2019 State of E-Commerce Infrastructure Report, from Webscale, analyzes findings from a comprehensive survey of more than 450 ecommerce professionals regarding how their online stores performed during the 2019 holiday season.


Some key insights from the report include:

Revenue and Traffic

While only 34.9% of online merchants expected more than 2X their average monthly site traffic during the holiday season, 41.8% actually ended up at 2X or higher. These numbers become more significant given that more than 29% of online merchants generate almost 50% of their annual revenue during the fourth quarter.

Downtime

"Many are still struggling with downtime and cyberthreats"

24.3% of merchants experienced expensive downtime in excess of 5 minutes on Black Friday/Cyber Monday 2019, while 6.6% of storefronts crashed for more than 30 minutes. In our pre-holiday survey though, only 18.6% of merchants said that they were worried about impending downtime during the holiday shopping season.

Slowness

A pre-holiday survey revealed that 37.2% of online merchants were worried about slow page loads. However, 49.7% of them experienced page load times in excess of 3 seconds, 22.2% had page load times over 5 seconds, and 4.8% had intolerable page load speeds over 9 seconds.

Security issues

Last year, 21% of merchants admitted to experiencing cybersecurity-related incidents, ranging from DDoS attacks to credit card theft attempts, during the Cyber Weekend. This year, the number increased to 32.6%, a significant percentage of the hundreds of thousands of ecommerce websites operating globally.

Hosting Challenges

12.9% of online merchants cited cyberthreats as their #1 challenge on Black Friday/Cyber Monday, 9.4% of merchants were plagued by downtime worries, and 8.9% stated site slowdowns were their biggest concern. Over 18% of respondents reported heavy struggles with all three challenges.

"While we saw some improvements this year, indicating that ecommerce merchants are investing more seriously in their site performance, many are still struggling with downtime and cyberthreats, finding it difficult to manage the infrastructure themselves, or working with providers who lack the depth of cloud expertise to deliver a superior user experience,” said Sonal Puri, CEO of Webscale.

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How Ecommerce Businesses Fared During the Last Holiday Season

The 2019 State of E-Commerce Infrastructure Report, from Webscale, analyzes findings from a comprehensive survey of more than 450 ecommerce professionals regarding how their online stores performed during the 2019 holiday season.


Some key insights from the report include:

Revenue and Traffic

While only 34.9% of online merchants expected more than 2X their average monthly site traffic during the holiday season, 41.8% actually ended up at 2X or higher. These numbers become more significant given that more than 29% of online merchants generate almost 50% of their annual revenue during the fourth quarter.

Downtime

"Many are still struggling with downtime and cyberthreats"

24.3% of merchants experienced expensive downtime in excess of 5 minutes on Black Friday/Cyber Monday 2019, while 6.6% of storefronts crashed for more than 30 minutes. In our pre-holiday survey though, only 18.6% of merchants said that they were worried about impending downtime during the holiday shopping season.

Slowness

A pre-holiday survey revealed that 37.2% of online merchants were worried about slow page loads. However, 49.7% of them experienced page load times in excess of 3 seconds, 22.2% had page load times over 5 seconds, and 4.8% had intolerable page load speeds over 9 seconds.

Security issues

Last year, 21% of merchants admitted to experiencing cybersecurity-related incidents, ranging from DDoS attacks to credit card theft attempts, during the Cyber Weekend. This year, the number increased to 32.6%, a significant percentage of the hundreds of thousands of ecommerce websites operating globally.

Hosting Challenges

12.9% of online merchants cited cyberthreats as their #1 challenge on Black Friday/Cyber Monday, 9.4% of merchants were plagued by downtime worries, and 8.9% stated site slowdowns were their biggest concern. Over 18% of respondents reported heavy struggles with all three challenges.

"While we saw some improvements this year, indicating that ecommerce merchants are investing more seriously in their site performance, many are still struggling with downtime and cyberthreats, finding it difficult to manage the infrastructure themselves, or working with providers who lack the depth of cloud expertise to deliver a superior user experience,” said Sonal Puri, CEO of Webscale.

The Latest

Enterprises today operate in a real-time environment where uninterrupted access to trusted data has become a baseline expectation for users, applications and automated systems. Traditional DataOps models, built on manual effort and human triage, cannot keep pace with this always active demand. AI agents are emerging as the operational backbone, ensuring consistent data availability, reinforcing trustworthiness and enabling a level of scale that manual processes cannot achieve ...

For decades, trust in the digital workplace rested on familiar signals. We trusted faces on video calls, voices on the phone, and emails that appeared to come from people we knew. These cues felt human and intuitive. They anchored how decisions were made, approvals were granted, and access was authorized. AI-powered deepfakes have quietly broken that model ...

Cloud migration was supposed to be a one-way door. For most enterprises, it turns out it isn't. Cloud data repatriation is a real and growing trend. A new survey ... finds that 89% of organizations plan to expand their on-premises infrastructure footprint over the next two years — and 75% have already moved at least some workloads back from public cloud in the past 24 months. The findings point to a broad rethinking of where data belongs ...

Over the past few years, large language models (LLMs) have revolutionized the software industry. Given their ability to excel at multi-step reasoning, LLMs have helped enterprises streamline workflows and adapt to the unknown. However, employing such models comes with sky-high costs, latency issues, and limited flexibility. In the realm of IT operations, it is generally wiser to employ smaller, domain-specific models instead ...

For years, DevOps teams operated under a simple assumption: collect enough telemetry, and you can find and fix any problem. That assumption is breaking down. Modern enterprises now operate across microservices, hybrid cloud environments, APIs, Kubernetes, and highly automated delivery pipelines. Releases happen continuously, dependencies shift constantly, and failures spread faster than teams can diagnose them ...

New Relic surveyed IT and engineering leaders from the media and entertainment (M&E) sector to understand what's working — and where challenges persist with their observability practices. The findings reveal how M&E organizations are navigating rising platform complexity, audience expectations, and AI-driven change. Below are five takeaways that stand out ...

Let me start with something I've seen play out more times than I can count. A team hits a wall with the cloud. Costs creep up, then spike. Performance starts to feel inconsistent. Someone in finance asks a simple question like "why did this double?" and nobody has a clean answer ... Maybe this isn't the right place for everything. That realization feels like a breakthrough, like you've identified the problem. In reality, you've just identified the starting line ...

In MEAN TIME TO INSIGHT Episode 24, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses network observability tool sprawl ... 

In cloud-native systems, scaling is often as simple as moving a slider. For on-premise databases, the stakes are different. Over-provisioning hardware is expensive. Under-provisioning leads to performance bottlenecks that are difficult to fix once the equipment is in the rack ...

When most people think about cybersecurity, they picture firewalls, encryption, and access controls — technical tools designed to protect systems and data. But beneath the technology lies a deeper set of principles about trust, decision-making, and resilience ... The best leaders don't eliminate risk. They manage it intelligently. And in many ways, cybersecurity offers a surprisingly useful playbook for doing exactly that ...