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How Mature Is Your IT Operation?

Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business.

The survey, based on input from mid-sized enterprises globally, compares the practices of IT departments in faster growth companies with those in slower growth companies, and compares the practices of more mature IT organizations with those of less mature IT organizations. The results provide visibility into the practices IT departments are following to manage not only their complex set of existing technologies, but also new cloud-based infrastructure and applications, mobile devices and more.

The survey findings suggest how IT groups can do more to drive the effectiveness of both IT and the business using the limited resources they have. Results indicate that by using automation more comprehensively for both routine tasks and problem avoidance and by fully embracing cloud technologies, IT groups can spend more of their time on strategic projects that contribute to end-user productivity and drive the success of the business overall.

Other highlights from Kaseya's 2015 survey include:

■ Bigger doesn't mean better. The survey shows no correlation between the size of a company and its IT management maturity level, indicating that companies of all sizes can benefit from investments in maturing their IT operations.

■ Higher IT management maturity levels can be associated with greater revenue growth. For companies who grew their revenue at greater than 10 percent between 2013 and 2014, 36 percent were considered to have reached the highest maturity levels, versus 11 percent for the general population in the study.

■ Two-thirds of companies at the highest IT management maturity levels have formal service level agreements (SLAs). For more than half of these companies, meeting their SLAs is mandatory.

■ IT organizations at the highest levels of maturity are almost twice as likely to report that they drive IT decisions, instead of their CEO or CFO.

"Most IT groups in mid-sized companies find that they don't have enough time to invest in strategic projects," said Loren Jarrett, CMO for Kaseya. "Our survey results suggest that by adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes, and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for the business."

Tom Hayes is Vice President of Product Marketing at Kaseya.

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How Mature Is Your IT Operation?

Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business.

The survey, based on input from mid-sized enterprises globally, compares the practices of IT departments in faster growth companies with those in slower growth companies, and compares the practices of more mature IT organizations with those of less mature IT organizations. The results provide visibility into the practices IT departments are following to manage not only their complex set of existing technologies, but also new cloud-based infrastructure and applications, mobile devices and more.

The survey findings suggest how IT groups can do more to drive the effectiveness of both IT and the business using the limited resources they have. Results indicate that by using automation more comprehensively for both routine tasks and problem avoidance and by fully embracing cloud technologies, IT groups can spend more of their time on strategic projects that contribute to end-user productivity and drive the success of the business overall.

Other highlights from Kaseya's 2015 survey include:

■ Bigger doesn't mean better. The survey shows no correlation between the size of a company and its IT management maturity level, indicating that companies of all sizes can benefit from investments in maturing their IT operations.

■ Higher IT management maturity levels can be associated with greater revenue growth. For companies who grew their revenue at greater than 10 percent between 2013 and 2014, 36 percent were considered to have reached the highest maturity levels, versus 11 percent for the general population in the study.

■ Two-thirds of companies at the highest IT management maturity levels have formal service level agreements (SLAs). For more than half of these companies, meeting their SLAs is mandatory.

■ IT organizations at the highest levels of maturity are almost twice as likely to report that they drive IT decisions, instead of their CEO or CFO.

"Most IT groups in mid-sized companies find that they don't have enough time to invest in strategic projects," said Loren Jarrett, CMO for Kaseya. "Our survey results suggest that by adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes, and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for the business."

Tom Hayes is Vice President of Product Marketing at Kaseya.

Hot Topics

The Latest

As businesses increasingly rely on high-performance applications to deliver seamless user experiences, the demand for fast, reliable, and scalable data storage systems has never been greater. Redis — an open-source, in-memory data structure store — has emerged as a popular choice for use cases ranging from caching to real-time analytics. But with great performance comes the need for vigilant monitoring ...

Kubernetes was not initially designed with AI's vast resource variability in mind, and the rapid rise of AI has exposed Kubernetes limitations, particularly when it comes to cost and resource efficiency. Indeed, AI workloads differ from traditional applications in that they require a staggering amount and variety of compute resources, and their consumption is far less consistent than traditional workloads ... Considering the speed of AI innovation, teams cannot afford to be bogged down by these constant infrastructure concerns. A solution is needed ...

AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...