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How Mature Is Your IT Operation?

Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business.

The survey, based on input from mid-sized enterprises globally, compares the practices of IT departments in faster growth companies with those in slower growth companies, and compares the practices of more mature IT organizations with those of less mature IT organizations. The results provide visibility into the practices IT departments are following to manage not only their complex set of existing technologies, but also new cloud-based infrastructure and applications, mobile devices and more.

The survey findings suggest how IT groups can do more to drive the effectiveness of both IT and the business using the limited resources they have. Results indicate that by using automation more comprehensively for both routine tasks and problem avoidance and by fully embracing cloud technologies, IT groups can spend more of their time on strategic projects that contribute to end-user productivity and drive the success of the business overall.

Other highlights from Kaseya's 2015 survey include:

■ Bigger doesn't mean better. The survey shows no correlation between the size of a company and its IT management maturity level, indicating that companies of all sizes can benefit from investments in maturing their IT operations.

■ Higher IT management maturity levels can be associated with greater revenue growth. For companies who grew their revenue at greater than 10 percent between 2013 and 2014, 36 percent were considered to have reached the highest maturity levels, versus 11 percent for the general population in the study.

■ Two-thirds of companies at the highest IT management maturity levels have formal service level agreements (SLAs). For more than half of these companies, meeting their SLAs is mandatory.

■ IT organizations at the highest levels of maturity are almost twice as likely to report that they drive IT decisions, instead of their CEO or CFO.

"Most IT groups in mid-sized companies find that they don't have enough time to invest in strategic projects," said Loren Jarrett, CMO for Kaseya. "Our survey results suggest that by adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes, and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for the business."

Tom Hayes is Vice President of Product Marketing at Kaseya.

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How Mature Is Your IT Operation?

Tom Hayes

According to a new survey by Kaseya, 89 percent of IT groups in mid-sized companies are still in the early stages of IT management maturity and focus on day-to-day IT management tasks that are often time-consuming and manual. The remaining 11 percent have achieved higher levels of maturity and are reaping benefits in important ways for the business.

The survey, based on input from mid-sized enterprises globally, compares the practices of IT departments in faster growth companies with those in slower growth companies, and compares the practices of more mature IT organizations with those of less mature IT organizations. The results provide visibility into the practices IT departments are following to manage not only their complex set of existing technologies, but also new cloud-based infrastructure and applications, mobile devices and more.

The survey findings suggest how IT groups can do more to drive the effectiveness of both IT and the business using the limited resources they have. Results indicate that by using automation more comprehensively for both routine tasks and problem avoidance and by fully embracing cloud technologies, IT groups can spend more of their time on strategic projects that contribute to end-user productivity and drive the success of the business overall.

Other highlights from Kaseya's 2015 survey include:

■ Bigger doesn't mean better. The survey shows no correlation between the size of a company and its IT management maturity level, indicating that companies of all sizes can benefit from investments in maturing their IT operations.

■ Higher IT management maturity levels can be associated with greater revenue growth. For companies who grew their revenue at greater than 10 percent between 2013 and 2014, 36 percent were considered to have reached the highest maturity levels, versus 11 percent for the general population in the study.

■ Two-thirds of companies at the highest IT management maturity levels have formal service level agreements (SLAs). For more than half of these companies, meeting their SLAs is mandatory.

■ IT organizations at the highest levels of maturity are almost twice as likely to report that they drive IT decisions, instead of their CEO or CFO.

"Most IT groups in mid-sized companies find that they don't have enough time to invest in strategic projects," said Loren Jarrett, CMO for Kaseya. "Our survey results suggest that by adopting the practices of mature IT organizations, including automating IT management activities, standardizing and streamlining processes, and leveraging cloud services, IT groups at companies of all sizes can free up more time and resources to focus on projects that will drive results for the business."

Tom Hayes is Vice President of Product Marketing at Kaseya.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

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In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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