Skip to main content

How to Lead a Successful Digital Transformation Project

Louise Cermak
Catapult

Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project.


According to Statista, two of the leading factors driving digital transformation growth is the increase in customer demand and the need to overtake competitors. Digital transformation not only helps businesses strengthen their presence in a competitive field, but also maintain consistency amongst teams to enable collaboration and flexibility. This transition can be broken down into four core stages, which are essential to get right.

1. Understand the pain points

For effective digital transformation, CXOs need to think about their current organizational structure. It's a good idea to sit down with various teams to create a pain point assessment — a review of every area of the business to see what's working well and what's not. For example, are the teams fragmented or working together? Does everyone understand their role and impact on the overall business?

CXOs should also look at their current technologies and whether there are any additional tools that can help optimise processes. They can then explore optimization and data management tools that can help their business.

2. Remove the blockers to agility

Once teams have identified specific pain points, the next step is creating a clear action plan for implementing solutions. Adopting a continuous improvement approach allows teams to plan activities into sprints and deliver small increments of change compared to larger pieces of work that go nowhere.

Digital transformation should drive the organization to move from project work to product work and avoid teams from stopping and starting work. The move can help reduce costs and prevent loss of product knowledge as teams work on long-term products. This movement turns project-oriented companies that focus on delivery into product-centric teams that focus on business and customer impact. Governance and reporting frameworks will also need to change from the traditional Project Portfolio Management (PPM) approach. Business agility and digital transformation rely on technical innovation, so business leaders must be prepared to invest in modern software delivery practices and tools.

3. Empower teams

To ensure the change can be effectively implemented, it's important to get all teams on board. Businesses can create multi-skilled teams with capacity for infrastructure and DevOps by dispersing large infrastructure teams and forming smaller units that are aligned to specific products or services. Communities of practice can be used to maintain collaboration and share knowledge through dispersed individuals.

However, product managers often do not have the required level of technical knowledge to effectively manage the product team. The digital skills gap is a growing problem for individuals and organizations, but there are ways businesses can close it.

For example, this includes upskilling employees on digital skills that add value to the business. These are often specific to each organization, so understanding what skill gaps are in the team is a crucial first step. Once the foundation has been set, senior management can create a community of practice to help ensure continuous collaboration among colleagues.

4. Sustain the new business model

The key is ensuring new practices continue to be used throughout the company and evolve with changing business and customer needs. Senior management can track the performance of product teams via Google Cloud's DevOps Research and Assessment team's (DORA) five key metrics — deployment frequency, lead time for changes, change failure rate, time to restore service and reliability.

Too often, improving these metrics becomes difficult due to organizational blockers, so senior management should ensure the metrics are applied across the whole delivery cycle. Adding in newer capabilities such as DevOps and associated tools can also help with gathering data and creating a baseline to compare with.

Louise Cermak is a Principal Consultant at Catapult

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

How to Lead a Successful Digital Transformation Project

Louise Cermak
Catapult

Digital transformation is key to ensuring companies keep up with the competitive market landscape. Putting digital at the core of a business can significantly reduce operating expenses and inefficiencies. However, this process often means changing the way internal teams work with one another. To help with the transition, this blog offers chief experience officers (CXOs) advice on how to lead a successful digital transformation project.


According to Statista, two of the leading factors driving digital transformation growth is the increase in customer demand and the need to overtake competitors. Digital transformation not only helps businesses strengthen their presence in a competitive field, but also maintain consistency amongst teams to enable collaboration and flexibility. This transition can be broken down into four core stages, which are essential to get right.

1. Understand the pain points

For effective digital transformation, CXOs need to think about their current organizational structure. It's a good idea to sit down with various teams to create a pain point assessment — a review of every area of the business to see what's working well and what's not. For example, are the teams fragmented or working together? Does everyone understand their role and impact on the overall business?

CXOs should also look at their current technologies and whether there are any additional tools that can help optimise processes. They can then explore optimization and data management tools that can help their business.

2. Remove the blockers to agility

Once teams have identified specific pain points, the next step is creating a clear action plan for implementing solutions. Adopting a continuous improvement approach allows teams to plan activities into sprints and deliver small increments of change compared to larger pieces of work that go nowhere.

Digital transformation should drive the organization to move from project work to product work and avoid teams from stopping and starting work. The move can help reduce costs and prevent loss of product knowledge as teams work on long-term products. This movement turns project-oriented companies that focus on delivery into product-centric teams that focus on business and customer impact. Governance and reporting frameworks will also need to change from the traditional Project Portfolio Management (PPM) approach. Business agility and digital transformation rely on technical innovation, so business leaders must be prepared to invest in modern software delivery practices and tools.

3. Empower teams

To ensure the change can be effectively implemented, it's important to get all teams on board. Businesses can create multi-skilled teams with capacity for infrastructure and DevOps by dispersing large infrastructure teams and forming smaller units that are aligned to specific products or services. Communities of practice can be used to maintain collaboration and share knowledge through dispersed individuals.

However, product managers often do not have the required level of technical knowledge to effectively manage the product team. The digital skills gap is a growing problem for individuals and organizations, but there are ways businesses can close it.

For example, this includes upskilling employees on digital skills that add value to the business. These are often specific to each organization, so understanding what skill gaps are in the team is a crucial first step. Once the foundation has been set, senior management can create a community of practice to help ensure continuous collaboration among colleagues.

4. Sustain the new business model

The key is ensuring new practices continue to be used throughout the company and evolve with changing business and customer needs. Senior management can track the performance of product teams via Google Cloud's DevOps Research and Assessment team's (DORA) five key metrics — deployment frequency, lead time for changes, change failure rate, time to restore service and reliability.

Too often, improving these metrics becomes difficult due to organizational blockers, so senior management should ensure the metrics are applied across the whole delivery cycle. Adding in newer capabilities such as DevOps and associated tools can also help with gathering data and creating a baseline to compare with.

Louise Cermak is a Principal Consultant at Catapult

The Latest

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...