How to Manage Mobile App Development Complexity with Modern APM
January 28, 2020

Dave Hayes
Sentry

Share this

With a projected 7 billion mobile users by 2021, mobile is becoming the most dominant digital touchpoint for customer engagement. Annual mobile app downloads are projected to reach 258 billion by 2022 — a 45% increase from 2017. But downloads alone do not indicate mobile success — retention and engagement are key. While there are many factors that influence these metrics, application performance may be one of the most critical.

Application crashes can increase churn and damage brand reputation. In fact, app crashes cause more than 70% of uninstalls. Because Google ranking algorithms now downrank apps with stability problems, uptime and performance can even influence download metrics. It is imperative that organizations are delivering high-performing mobile applications and that the developers supporting those applications have the ability to identify and remediate errors efficiently.

But due to the growing complexity of the application ecosystem, this can be easier said than done. Developers are often limited by a lack of visibility and control over mobile devices. They have no way of knowing every device’s attributes or predicting which other apps and system processes may be competing for compute power. Mobile app developers are no strangers to segmentation faults and bus errors. And programming for such a diverse array of devices creates its own set of challenges. Flaws in native code, third-party dependencies or, in rare cases, even in the system libraries, can bring down the entire application.

Developers today are under pressure to deliver code faster than ever before. Even when rigorous testing processes are in place, the increasing complexity of application development will inevitably cause errors. Monitoring is an important component of application delivery, but the changing ecosystem calls for the reinvention of application performance monitoring that incorporates rich context and actionable insights.

Rethinking Application Performance Monitoring

While companies with faulty code are dealing with the fallout, those that rely on modern application performance monitoring (APM) are shipping better code more quickly and with less risk. Legacy monitoring tools focus more on system behavior, offering performance metrics on availability, throughput, and latency, but miss the mark when it comes to actionable insight that helps mobile developers make sense of complexity and quickly get to the root cause of errors.

On mobile — as with all native applications — it is important to have context beyond a crash. Developers need rich details supporting the error, such as the types of phones impacted, the number of users impacted, the specific actions a user took when the error was thrown, or even the storage capacity and battery life of the user's phone at the time the app crashed. These details are especially important for mobile developers because of the vast array of devices and native libraries used in programming. Having this information enables them to immediately triage and prioritize problems.

When developers can also identify the exact release and commit the error is tied to, they can quickly remediate the issue to minimize the breadth of impact. Developers can also move this feedback into the development cycle. By capturing every single exception and crash users encounter, meaningful trends will surface to help prioritize issues and avoid replication in future software release.

It is also important to consider that modern applications are not self-contained — they have multiple runtimes across the stack, causing added complexity in monitoring. Support for mobile, coupled with similar support for web, gives developers a complete picture, which is key in today’s application-centric landscape.

Innovation in the mobile space shows no signs of slowing, so developers must take proactive steps to address the factors that derail mobile app development and wreak havoc on user experience. By taking a modern approach to APM, incorporating rich context and actionable insights, and syncing this information across all of their applications, developers can code better and faster, ensuring their companies remain successful and competitive in the mobile world.

Dave Hayes is Head of Product at Sentry
Share this

The Latest

June 23, 2022

Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...

June 22, 2022

Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...

June 21, 2022

Organizations are moving to microservices and cloud native architectures at an increasing pace. The primary incentive for these transformation projects is typically to increase the agility and velocity of software release and product innovation. These dynamic systems, however, are far more complex to manage and monitor, and they generate far higher data volumes ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 15, 2022

Once upon a time data lived in the data center. Now data lives everywhere. All this signals the need for a new approach to data management, a next-gen solution ...

June 14, 2022

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months. Most of the current in-house real-time messaging services aren't cutting it ...

June 13, 2022
Today's users want a complete digital experience when dealing with a software product or system. They are not content with the page load speeds or features alone but want the software to perform optimally in an omnichannel environment comprising multiple platforms, browsers, devices, and networks. This calls into question the role of load testing services to check whether the given software under testing can perform optimally when subjected to peak load ...
June 09, 2022

Networks need to be up and running for businesses to continue operating and sustaining customer-facing services. Streamlining and automating network administration tasks enable routine business processes to continue without disruption, eliminating any network downtime caused by human error or other system flaws ...

June 08, 2022

Enterprises have had access to various Project and Portfolio Management (PPM) tools for quite a few years, to guide in their project selection and execution lifecycle. Yet, in spite of the digital evolution of management software, many organizations still fail to construct an effective PPM plan or utilize cutting-edge management tools ...

June 07, 2022

It has become increasingly difficult for DevOps and SRE teams to minimize the impact of issues and ensure high-quality end-user experiences. In this blog, I'm going to propose a new approach to support real-time use cases — edge observability — that enables you to detect issues as they occur and resolve them in minutes ...