Digital transformation offers enterprises a multitude of long-term benefits and new opportunities both within and outside of the IT department — such as helping to improve customer outcomes, grow digital revenues, reduce operational costs and launch new products. As part of digital transformation initiatives, IT teams are quickly adopting AIOps solutions to accommodate a new multifaceted infrastructure.
In fact, a recent Gartner survey found that AIOps implementation will see an annual growth trajectory of 15% per year through 2025. However, there are still several roadblocks IT leaders must overcome when adopting AIOps — namely, understanding how to showcase ROI and changing their team's cultural mindset around adopting a new strategy.
Quantifying the Tangible and Intangible
It can be quite difficult to quantify the ROI from a new technology, but in the IT industry, it' a crucial component to adoption. IT operations are a prominent expense to many businesses, and IT teams must be able to justify the additional spend. AIOps is multifaceted, therefore when incorporating it into IT departments, the value should be communicated in a variety of ways through an emphasis on productivity, customer experience and reduced risk — which go far beyond cost savings.
IT leaders are responsible for maintaining high service reliability and reducing risk of bugs and outages — and incorporating AIOps into their operations helps them do so. Also consider intelligent automation taking over operations that often keeps IT talent tied up. With AIOps, these individuals are free to further develop skills and work on projects that add bottom-line value to the business. The immediate visible profit may not be of magnitude, but long-term ROI is achieved by removing the cumbersome, manual monitoring by humans.
Uproot Cultural Mindsets
It' likely IT professionals will go into survival mode when discussions of adopting AIOps begin. A fear of job loss often comes up when evaluating automation and causes employees to be reluctant to the new technology. However, it' important to reiterate that AIOps does not replace IT operations staff. Instead, the technology elevates the department and helps teams handle potential risk exposures. Business executives should lead their teams through workplace change and balance employee expectations when implementing AIOps.
In fact, as companies begin to implement AIOps, the potential of additional jobs will soon follow. We can categorize these roles in two ways – jobs related to developing and working alongside the new technology and jobs related to scaling the business as AIOps' benefits begin to unfold.
The implementation of any new technology within an enterprise can be challenging, but can lead to growth and success when adopted correctly. Successful AIOps initiatives can eliminate manual tasks, enhance scalability, boost collaboration, maximize operational efficiency and help take over mindless tasks of IT professionals for a more fulfilling job. Understanding how to showcase ROI and shift the cultural mindset of your organization will help maximize the value of AIOps.