How to View Office 365 Service Health?
Single tool to manage your Office 365 360-degree reporting needs
April 01, 2021

Sidharth Kumar
Exoprise

Share this

In today's modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available. Remote collaboration tools such as  Microsoft Teams and Zoom are on the rise.

But instead of accessing popular business-critical applications such as Salesforce, G Suite, Office 365, Microsoft 365, and so on through the company's data center, employees now get these services directly from the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. Multiple organizations need full visibility of internet failures, SaaS performance, application usage levels, etc. so on to optimize and enhance the end-user digital experience.

Few solutions are designed for same. With sensors that run synthetically either on a private site behind a firewall or in the cloud, these solutions monitor SaaS services and capture server health data in the form of metrics. These metrics present in a visual dashboard that updates in real-time. By launching unique dashboard layouts exclusively for Office 365 that are configurable and easy to use, end users can select a variety of widgets for different purposes. Providers should offer comprehensive coverage for ALL your Office 365 operations along with crowd-sourced benchmarking.

Office 365

This layout should provide a holistic and high-level overview of Office 365 service health. With built-in predefined widgets, IT managers or executives can instantly locate potential problems with Office 365 services across global regions. The solution health widget can provide a summary view of all running sites, heatmaps, sensor errors, and alarms associated with these sensors. Integration with Office 365 service health instantly will provide key notifications, alarms, and statuses to focus troubleshooting priorities for the team and reduce MTTR.

Office 365 Usage

The office 365 usage layout can go a step further providing low-level usage details for various Microsoft services such as Exchange, SharePoint, OneDrive, Yammer, Skype, and Teams.

Widgets in this layout can help IT managers understand the service usage and consumption patterns on a historical basis. After comparing this with benchmark usage, proactively plan to add additional capacity for optimal performance and utilization as and when needed. Export usage data in a spreadsheet to share with team members and facilitate resource planning.

Office 365 Usage and Synthetics

In addition to the usage and notification messages, the third layout can bring together hundreds of synthetic low-level metrics for various Office 365 services and presents them in the form of Metric graphs. Important metrics include Jitter, Time to First Byte, download speed, MTA for inbound and outbound emails, latency, authentication and connect time, Round trip times, etc. IT administrators can monitor and correlate multiple sets of actionable and real-time data to keep track of the state of their infrastructure.

Feeds Too, All in Once Place

Finally, add Twitter status feed integration into the dashboards. This makes it brain dead simple to incorporate, in one location, status feeds like @M365Status@AzureSupport@MSFTExchange, or @SharePoint. And of course you're not limited to just the pre-configured feeds , you can add feeds for any service into the dashboard to stay informed.

Unlike other vendors in the market, make sure your monitoring solution offers detailed and comprehensive Office 365 monitoring and reporting dashboards. Take your employee's experience to the next level.

Sign up for a Free 15-day Trial and unlock value for your remote workforce and business.

Sidharth Kumar is Director of Product Marketing at Exoprise
Share this

The Latest

April 21, 2021

Few tools provide early detection of mission-critical mail outages. On March 15, Microsoft had a service outage worldwide that impacted its services such as Teams AV, Yammer, OneDrive, and Azure Active Directory. Users reported not being able to login into either of these services and were getting timeout messages ...

April 20, 2021

More than half (60%) of IT organizations are investing in improving employee experience to support remote workforce productivity and performance according to The Changing Role of the IT Leader study by Elastic ...

April 19, 2021

Why are CDNs becoming more important to so many businesses? And how will they handle the new applications coming out over the next few years? APMdigest sat down with Mehdi Daoudi, CEO and co-founder of Catchpoint Systems, to find out ...

April 15, 2021

A growing need for process automation as a result of the confluence of digital transformation initiatives with the remote/hybrid work policies brought on by the pandemic was uncovered by an independent survey of over 500 IT Operations, DevOps, and Site Reliability Engineering (SRE) professionals commissioned by Transposit for its inaugural State of DevOps Automation Report ...

April 14, 2021

As the Covid-19 pandemic forces a global reset of how we gather and work, 60% of organizations are looking forward to increased spending in 2021 to deploy new technologies, according to the 14th annual State of the Network global study of enterprise networking and security challenges released by VIAVI Solutions ...

April 13, 2021

Complexity breaks correlation. Intelligence brings cohesion. This simple principle is what makes real-time asset intelligence a must-have for AIOps that is meant to diffuse complexity. To further create a context for the user, it is critical to understand service dependencies and correlate alerts across the stack to resolve incidents ...

April 12, 2021

We're all familiar with the process of QA within the software development cycle. Developers build a product and send it to QA engineers, who test and bless it before pushing it into the world. After release, a different team of SREs with their own toolset then monitor for issues and bugs. Now, a new level of customer expectations for speed and reliability have pushed businesses further toward delivering rapid product iterations and innovations to keep up with customer demands. This leaves little time to run the traditional development process ...

April 08, 2021

On Wednesday January 27, 2021, Microsoft Office 365 experienced an outage affected a number of its services with a prolonged outage affecting Exchange Online. Despite Microsoft indicating that it was just Exchange Online affected during this outage, some monitoring tools detected that Azure Active Directory and dependent services like SharePoint and OneDrive were also affected at the time. The outage information indicated a rollout and rollback but we wouldn't expect to see such a widescale outage and slowdown just affecting some of the schema unless everything had to be taken offline ...

April 07, 2021

Application availability depends on the availability of other elements in a system, for example, network, server, operating system and so on, which support the application. Concentrating solely on the availability of any one block will not produce optimum availability of the application for the end user ...

April 06, 2021

A hybrid work environment will persist after the pandemic recedes, with over 80% stating that they expect over a quarter of workers to remain remote, and over two-thirds desiring flexibility between on-premises and remote deployments according to the 2021 State of the WAN report released by Aryaka ...