In today's modern IT world, enterprises are looking to not only streamline their global monitoring operations but also facilitate access to reporting capabilities that provide insight into usage, uptime, and availability of SaaS services. Covid disrupted the work culture and our daily lives. With so many of us working from home, IT leaders and executives are now more than ever interested in ensuring that the cloud services their team relies on are available. Remote collaboration tools such as Microsoft Teams and Zoom are on the rise.
But instead of accessing popular business-critical applications such as Salesforce, G Suite, Office 365, Microsoft 365, and so on through the company's data center, employees now get these services directly from the Internet. Experience and productivity at each location vary by internet, ISP, gateway, proxy, etc. Multiple organizations need full visibility of internet failures, SaaS performance, application usage levels, etc. so on to optimize and enhance the end-user digital experience.
Few solutions are designed for same. With sensors that run synthetically either on a private site behind a firewall or in the cloud, these solutions monitor SaaS services and capture server health data in the form of metrics. These metrics present in a visual dashboard that updates in real-time. By launching unique dashboard layouts exclusively for Office 365 that are configurable and easy to use, end users can select a variety of widgets for different purposes. Providers should offer comprehensive coverage for ALL your Office 365 operations along with crowd-sourced benchmarking.
Office 365
This layout should provide a holistic and high-level overview of Office 365 service health. With built-in predefined widgets, IT managers or executives can instantly locate potential problems with Office 365 services across global regions. The solution health widget can provide a summary view of all running sites, heatmaps, sensor errors, and alarms associated with these sensors. Integration with Office 365 service health instantly will provide key notifications, alarms, and statuses to focus troubleshooting priorities for the team and reduce MTTR.
Office 365 Usage
The office 365 usage layout can go a step further providing low-level usage details for various Microsoft services such as Exchange, SharePoint, OneDrive, Yammer, Skype, and Teams.
Widgets in this layout can help IT managers understand the service usage and consumption patterns on a historical basis. After comparing this with benchmark usage, proactively plan to add additional capacity for optimal performance and utilization as and when needed. Export usage data in a spreadsheet to share with team members and facilitate resource planning.
Office 365 Usage and Synthetics
In addition to the usage and notification messages, the third layout can bring together hundreds of synthetic low-level metrics for various Office 365 services and presents them in the form of Metric graphs. Important metrics include Jitter, Time to First Byte, download speed, MTA for inbound and outbound emails, latency, authentication and connect time, Round trip times, etc. IT administrators can monitor and correlate multiple sets of actionable and real-time data to keep track of the state of their infrastructure.
Feeds Too, All in Once Place
Finally, add Twitter status feed integration into the dashboards. This makes it brain dead simple to incorporate, in one location, status feeds like @M365Status, @AzureSupport, @MSFTExchange, or @SharePoint. And of course you're not limited to just the pre-configured feeds , you can add feeds for any service into the dashboard to stay informed.
Unlike other vendors in the market, make sure your monitoring solution offers detailed and comprehensive Office 365 monitoring and reporting dashboards. Take your employee's experience to the next level.
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