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HP Launches Business Service Management 9.20

HP announces the latest version of HP BSM, which provides end-to-end visibility into the health of business services, powered by meaningful intelligence and analytics, helping IT increase its operational efficiency and reduce down time.

BSM 9.2 introduces the concept of “Operational Analytics” (OpsAnalytics), which provides customers the right intelligence to accurately predict and prevent problems, while also being able to analyze and search the massive amounts of data to quickly identify and diagnose issues. It combines the power of Operations Manager i (OMi), with the capabilities of Logger to help customers prevent or resolve any incident in their environment.

In addition, in this release, HP also introduces HP Virtualization Performance Viewer (vPV), a triage tool for virtualization administrators and subject matter experts (vSME) to diagnose and troubleshoot performance bottlenecks in virtualized environments.

Customers can download the free version of vPV to start using in production to gain immediate value.  

What’s cool and exciting about BSM 9.20?

OpsAnalytics delivers actionable intelligence about the health of IT services by automating the correlation and analysis of consolidated data, including machine data, logs, events, topology and performance information. It enables customers to:

- Remediate known problems before they occur with predictive analytics that forecast problems and prioritize issues based on business impact.

- Proactively solve unknown issues by collecting, storing and analyzing IT operational data including logs, machine data, performance data and events to automatically correlate service abnormalities with the problem source.

- Resolve incidents faster with knowledge built on historical analysis of prior similar events that contains search capabilities across logs and events.

HP BSM further helps clients maximizing IT investments with end-to-end visibility across heterogeneous environments, enabling clients to:

- Ensure service availability with a 360 degree view of IT performance, gathered by aggregating data from disparate sources into a single dashboard using out of the box connectors to a range of management frameworks, including IBM Tivoli, MS SCOM and Nagios.

- Resolve and improve performance of applications running in OpenStack and Python cloud environments with diagnostics that pinpoint performance bottlenecks.

- Improve availability of web and mobile applications through greater insight into client side performance issues.

Below is a quote from a BSM 9.20 beta customer:

“Lacking automated end-to-end monitoring of business services caused service outages, costing us approximately $400,000 annually,” said Aslan Demir, chief information officer, Kuveyt Turk Participation Bank. “We decided to implement HP BSM software and now monitor business services as a whole, resolving many problems without ever causing downtime.”

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HP Launches Business Service Management 9.20

HP announces the latest version of HP BSM, which provides end-to-end visibility into the health of business services, powered by meaningful intelligence and analytics, helping IT increase its operational efficiency and reduce down time.

BSM 9.2 introduces the concept of “Operational Analytics” (OpsAnalytics), which provides customers the right intelligence to accurately predict and prevent problems, while also being able to analyze and search the massive amounts of data to quickly identify and diagnose issues. It combines the power of Operations Manager i (OMi), with the capabilities of Logger to help customers prevent or resolve any incident in their environment.

In addition, in this release, HP also introduces HP Virtualization Performance Viewer (vPV), a triage tool for virtualization administrators and subject matter experts (vSME) to diagnose and troubleshoot performance bottlenecks in virtualized environments.

Customers can download the free version of vPV to start using in production to gain immediate value.  

What’s cool and exciting about BSM 9.20?

OpsAnalytics delivers actionable intelligence about the health of IT services by automating the correlation and analysis of consolidated data, including machine data, logs, events, topology and performance information. It enables customers to:

- Remediate known problems before they occur with predictive analytics that forecast problems and prioritize issues based on business impact.

- Proactively solve unknown issues by collecting, storing and analyzing IT operational data including logs, machine data, performance data and events to automatically correlate service abnormalities with the problem source.

- Resolve incidents faster with knowledge built on historical analysis of prior similar events that contains search capabilities across logs and events.

HP BSM further helps clients maximizing IT investments with end-to-end visibility across heterogeneous environments, enabling clients to:

- Ensure service availability with a 360 degree view of IT performance, gathered by aggregating data from disparate sources into a single dashboard using out of the box connectors to a range of management frameworks, including IBM Tivoli, MS SCOM and Nagios.

- Resolve and improve performance of applications running in OpenStack and Python cloud environments with diagnostics that pinpoint performance bottlenecks.

- Improve availability of web and mobile applications through greater insight into client side performance issues.

Below is a quote from a BSM 9.20 beta customer:

“Lacking automated end-to-end monitoring of business services caused service outages, costing us approximately $400,000 annually,” said Aslan Demir, chief information officer, Kuveyt Turk Participation Bank. “We decided to implement HP BSM software and now monitor business services as a whole, resolving many problems without ever causing downtime.”

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...