HP Service Manager 9.3 Now Available
August 01, 2011
Share this

HP Software announces the general availability of HP Service Manager (SM) 9.3, marking another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise. This software offering has something for everyone involved with the service desk function – ranging from IT end users to operators/agents and administrators.

Built on ITIL best practices, HP Service Manager is a single communications hub that is core to the HP IT Service Management solution and enables IT to work as one organization – governed by a consistent set of processes.

HP Service Manager has been enhanced with multiple new features, addressing client needs in the areas of productivity, ease-of-use, end-user satisfaction and quicker software updates.


· Mobility Client: To support today’s active working styles, HP SM is now offering a new mobile client for service desk personnel involved in the incident management and change approvals processes. This new feature has been built for a smart phone form factor, is included at no additional cost, and is supported on a wide range of devices, including the Apple iPhone and iPad, Google Android devices, HP WebOS devices and RIM Blackberry.

· Customizable mySM dashboard: IT can access the right information when they need it, with a new dashboard that can tailor data from HP Service Manager or other external sources, without the need of an administrator.

· Enhanced knowledge management (KM): A new and improved KM offering yields fast, effective searches using cutting-edge search engine technology and new search forms that have been designed from the ground up.

Ease of Use

· Graphical “Process Designer”: IT organizations can speed implementations with a new GUI-based workflow designer and rules editor that simplify the editing and configuring of workflows, conditions and rules. Process modules will also be available via HP LiveNetwork.

· Easier (and better) reporting: IT organizations can demonstrate its value to the business with HP Service Manager’s new partner extension solution.

End-User Satisfaction

· Portal to cloud-based applications: The service catalog portal provides an interface to cloud environments, providing a myriad of options, sources, and methods for provisioning requests.

· New survey capability: IT can tune services to better serve its customers with a new survey instrument from MarketTools that captures end-user feedback.

· End-user Support Self-services: Organizations can now increase end-user satisfaction by allowing users to access self support help or place a new support request.

Quicker Software Updates

· New migration utilities: A new migration tool and an assessment tool for better HP ServiceCenter migration planning results in faster migrations and reduced risk.

· Upgrade enhancements: Organizations can reduce the number of manual steps and minimize errors with a utility-driven upgrade.

To see the new HP Service Manager 9.30 live, contact your HP sales representative or channel partner. You can also attend one of HP's monthly tech talks: www.hp.com/go/SMdemo.

Share this

The Latest

June 29, 2022

When it comes to AIOps predictions, there's no question of AI's value in predictive intelligence and faster problem resolution for IT teams. In fact, Gartner has reported that there is no future for IT Operations without AIOps. So, where is AIOps headed in five years? Here's what the vendors and thought leaders in the AIOps space had to share ...

June 27, 2022

A new study by OpsRamp on the state of the Managed Service Providers (MSP) market concludes that MSPs face a market of bountiful opportunities but must prepare for this growth by embracing complex technologies like hybrid cloud management, root cause analysis and automation ...

June 27, 2022

Hybrid work adoption and the accelerated pace of digital transformation are driving an increasing need for automation and site reliability engineering (SRE) practices, according to new research. In a new survey almost half of respondents (48.2%) said automation is a way to decrease Mean Time to Resolution/Repair (MTTR) and improve service management ...

June 23, 2022

Digital businesses don't invest in monitoring for monitoring's sake. They do it to make the business run better. Every dollar spent on observability — every hour your team spends using monitoring tools or responding to what they reveal — should tie back directly to business outcomes: conversions, revenues, brand equity. If they don't? You might be missing the forest for the trees ...

June 22, 2022

Every day, companies are missing customer experience (CX) "red flags" because they don't have the tools to observe CX processes or metrics. Even basic errors or defects in automated customer interactions are left undetected for days, weeks or months, leading to widespread customer dissatisfaction. In fact, poor CX and digital technology investments are costing enterprises billions of dollars in lost potential revenue ...

June 21, 2022

Organizations are moving to microservices and cloud native architectures at an increasing pace. The primary incentive for these transformation projects is typically to increase the agility and velocity of software release and product innovation. These dynamic systems, however, are far more complex to manage and monitor, and they generate far higher data volumes ...

June 16, 2022

Global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by 7 hours, according to the Freshservice Service Management Benchmark Report from Freshworks ...

June 15, 2022

Once upon a time data lived in the data center. Now data lives everywhere. All this signals the need for a new approach to data management, a next-gen solution ...

June 14, 2022

Findings from the 2022 State of Edge Messaging Report from Ably and Coleman Parkes Research show that most organizations (65%) that have built edge messaging capabilities in house have experienced an outage or significant downtime in the last 12-18 months. Most of the current in-house real-time messaging services aren't cutting it ...

June 13, 2022
Today's users want a complete digital experience when dealing with a software product or system. They are not content with the page load speeds or features alone but want the software to perform optimally in an omnichannel environment comprising multiple platforms, browsers, devices, and networks. This calls into question the role of load testing services to check whether the given software under testing can perform optimally when subjected to peak load ...