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HP Service Manager 9.3 Now Available

HP Software announces the general availability of HP Service Manager (SM) 9.3, marking another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise. This software offering has something for everyone involved with the service desk function – ranging from IT end users to operators/agents and administrators.

Built on ITIL best practices, HP Service Manager is a single communications hub that is core to the HP IT Service Management solution and enables IT to work as one organization – governed by a consistent set of processes.

HP Service Manager has been enhanced with multiple new features, addressing client needs in the areas of productivity, ease-of-use, end-user satisfaction and quicker software updates.

Productivity:

· Mobility Client: To support today’s active working styles, HP SM is now offering a new mobile client for service desk personnel involved in the incident management and change approvals processes. This new feature has been built for a smart phone form factor, is included at no additional cost, and is supported on a wide range of devices, including the Apple iPhone and iPad, Google Android devices, HP WebOS devices and RIM Blackberry.

· Customizable mySM dashboard: IT can access the right information when they need it, with a new dashboard that can tailor data from HP Service Manager or other external sources, without the need of an administrator.

· Enhanced knowledge management (KM): A new and improved KM offering yields fast, effective searches using cutting-edge search engine technology and new search forms that have been designed from the ground up.

Ease of Use

· Graphical “Process Designer”: IT organizations can speed implementations with a new GUI-based workflow designer and rules editor that simplify the editing and configuring of workflows, conditions and rules. Process modules will also be available via HP LiveNetwork.

· Easier (and better) reporting: IT organizations can demonstrate its value to the business with HP Service Manager’s new partner extension solution.

End-User Satisfaction

· Portal to cloud-based applications: The service catalog portal provides an interface to cloud environments, providing a myriad of options, sources, and methods for provisioning requests.

· New survey capability: IT can tune services to better serve its customers with a new survey instrument from MarketTools that captures end-user feedback.

· End-user Support Self-services: Organizations can now increase end-user satisfaction by allowing users to access self support help or place a new support request.

Quicker Software Updates

· New migration utilities: A new migration tool and an assessment tool for better HP ServiceCenter migration planning results in faster migrations and reduced risk.

· Upgrade enhancements: Organizations can reduce the number of manual steps and minimize errors with a utility-driven upgrade.

To see the new HP Service Manager 9.30 live, contact your HP sales representative or channel partner. You can also attend one of HP's monthly tech talks: www.hp.com/go/SMdemo.

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HP Service Manager 9.3 Now Available

HP Software announces the general availability of HP Service Manager (SM) 9.3, marking another milestone in the evolution of integrated, automated and cloud-powered IT service management for the Instant-on Enterprise. This software offering has something for everyone involved with the service desk function – ranging from IT end users to operators/agents and administrators.

Built on ITIL best practices, HP Service Manager is a single communications hub that is core to the HP IT Service Management solution and enables IT to work as one organization – governed by a consistent set of processes.

HP Service Manager has been enhanced with multiple new features, addressing client needs in the areas of productivity, ease-of-use, end-user satisfaction and quicker software updates.

Productivity:

· Mobility Client: To support today’s active working styles, HP SM is now offering a new mobile client for service desk personnel involved in the incident management and change approvals processes. This new feature has been built for a smart phone form factor, is included at no additional cost, and is supported on a wide range of devices, including the Apple iPhone and iPad, Google Android devices, HP WebOS devices and RIM Blackberry.

· Customizable mySM dashboard: IT can access the right information when they need it, with a new dashboard that can tailor data from HP Service Manager or other external sources, without the need of an administrator.

· Enhanced knowledge management (KM): A new and improved KM offering yields fast, effective searches using cutting-edge search engine technology and new search forms that have been designed from the ground up.

Ease of Use

· Graphical “Process Designer”: IT organizations can speed implementations with a new GUI-based workflow designer and rules editor that simplify the editing and configuring of workflows, conditions and rules. Process modules will also be available via HP LiveNetwork.

· Easier (and better) reporting: IT organizations can demonstrate its value to the business with HP Service Manager’s new partner extension solution.

End-User Satisfaction

· Portal to cloud-based applications: The service catalog portal provides an interface to cloud environments, providing a myriad of options, sources, and methods for provisioning requests.

· New survey capability: IT can tune services to better serve its customers with a new survey instrument from MarketTools that captures end-user feedback.

· End-user Support Self-services: Organizations can now increase end-user satisfaction by allowing users to access self support help or place a new support request.

Quicker Software Updates

· New migration utilities: A new migration tool and an assessment tool for better HP ServiceCenter migration planning results in faster migrations and reduced risk.

· Upgrade enhancements: Organizations can reduce the number of manual steps and minimize errors with a utility-driven upgrade.

To see the new HP Service Manager 9.30 live, contact your HP sales representative or channel partner. You can also attend one of HP's monthly tech talks: www.hp.com/go/SMdemo.

The Latest

While 87% of manufacturing leaders and technical specialists report that ROI from their AIOps initiatives has met or exceeded expectations, only 37% say they are fully prepared to operationalize AI at scale, according to The Future of IT Operations in the AI Era, a report from Riverbed ...

Many organizations rely on cloud-first architectures to aggregate, analyze, and act on their operational data ... However, not all environments are conducive to cloud-first architectures ... There are limitations to cloud-first architectures that render them ineffective in mission-critical situations where responsiveness, cost control, and data sovereignty are non-negotiable; these limitations include ...

For years, cybersecurity was built around a simple assumption: protect the physical network and trust everything inside it. That model made sense when employees worked in offices, applications lived in data centers, and devices rarely left the building. Today's reality is fluid: people work from everywhere, applications run across multiple clouds, and AI-driven agents are beginning to act on behalf of users. But while the old perimeter dissolved, a new one quietly emerged ...

For years, infrastructure teams have treated compute as a relatively stable input. Capacity was provisioned, costs were forecasted, and performance expectations were set based on the assumption that identical resources behaved identically. That mental model is starting to break down. AI infrastructure is no longer behaving like static cloud capacity. It is increasingly behaving like a market ...

Resilience can no longer be defined by how quickly an organization recovers from an incident or disruption. The effectiveness of any resilience strategy is dependent on its ability to anticipate change, operate under continuous stress, and adapt confidently amid uncertainty ...

Mobile users are less tolerant of app instability than ever before. According to a new report from Luciq, No Margin for Error: What Mobile Users Expect and What Mobile Leaders Must Deliver in 2026, even minor performance issues now result in immediate abandonment, lost purchases, and long-term brand impact ...

Artificial intelligence (AI) has become the dominant force shaping enterprise data strategies. Boards expect progress. Executives expect returns. And data leaders are under pressure to prove that their organizations are "AI-ready" ...

Agentic AI is a major buzzword for 2026. Many tech companies are making bold promises about this technology, but many aren't grounded in reality, at least not yet. This coming year will likely be shaped by reality checks for IT teams, and progress will only come from a focus on strong foundations and disciplined execution ...

AI systems are still prone to hallucinations and misjudgments ... To build the trust needed for adoption, AI must be paired with human-in-the-loop (HITL) oversight, or checkpoints where humans verify, guide, and decide what actions are taken. The balance between autonomy and accountability is what will allow AI to deliver on its promise without sacrificing human trust ...

More data center leaders are reducing their reliance on utility grids by investing in onsite power for rapidly scaling data centers, according to the Data Center Power Report from Bloom Energy ...