HP Service Manager 9.3 has received 11 gold-level endorsements granted by the global accreditation body APM Group on behalf of the Cabinet Office for Information Technology Infrastructure Library (ITIL)-based processes.
As a generally adopted approach for IT service management, ITIL provides a framework for identifying, planning, delivering and supporting IT services to, and for, the business. Built on a consistent set of ITIL industry best practices, HP Service Manager 9.3 garnered nearly twice as many gold-level endorsements as the next vendor.
These ITIL endorsements demonstrate that HP Service Manager 9.3 adheres to the highest standard of ITIL practices, enabling customers to reduce costs while improving IT services, employee productivity and customer satisfaction. To achieve this level of recognition, a minimum of three current HP customers used HP Service Manager 9.3 to implement each process in accordance with ITIL.
“ITIL provides a proven framework for IT service management, and when a vendor’s software receives an ITIL endorsement, we can be sure that it supports the endorsed process(es),” said Andy Martinez, manager, Enterprise Service Management, Quest Diagnostics—the world’s leading provider of diagnostic testing, information and services. “HP’s gold-level ITIL endorsements are impressive because they reflect actual customer proof that HP Service Manager 9.3 successfully automates 11 key processes.”
To achieve endorsement, vendors apply to the Cabinet Office ITIL Software Scheme, which leverages independent assessment bodies and Licensed Software Assessors composed of qualified industry experts who meet criteria set by the APM Group. The tools are then assessed based on one of three levels—Bronze, Silver or Gold—as well as 100 percent compliance with the specified ITIL process.
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