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Improving Endpoint Performance with Workspace Analytics

Jeff Kalberg

Digital transformation continues its reign as the popular business topic of the day, competing with security for the amount of attention and anxious debate it provokes. A recent Gartner survey notes that 62% of respondents said they had a management initiative or transformation program in place to become a more digital business. A telling note is that 46% of those respondents said the objective of their digital initiative is optimization, which means a large number of all organizations are more focused on delivering a high-fidelity, end-user computing experience while minimizing costs, and on how they can monitor the metrics that impact the delivery of the end-user workspace experience.

Optimization means improving the performance of your human and technology resources while keeping a watchful eye. To accomplish this, we must have clear, crisp visibility into the metrics relevant to the delivery of workspace applications to your end users and to the devices – the endpoints – they use to be productive. This ability to monitor metrics has become even more important as enterprises evolve from traditional to virtualized desktop environments, and the quantity and variety of devices used by an organization's employees continues to grow.

Workspace Analytics and Application Performance Management

To drive digital transformation – and optimization – one of the most important workspace analytics tools is application performance management which allows an organization to objectively monitor the user experience. By providing visibility into all of the components involved in remoting an application, these workspace analytics tools help organizations diagnose and proactively respond to user experience and performance issues before they become problems.

User experience metrics are a fundamental part of workspace analytics, but often the data collection process does not include the endpoint. Only when we link the client-side systems to the workspace analytics data collectors does an organization have a full understanding of application performance within virtualized environments. This richer detail gives IT the information it needs to improve endpoint performance and drive digital transformation.

Focus on Endpoint Performance

Optimization is a noble goal, one that nearly half of the Gartner respondents are treating as a priority. Understanding why the endpoint is such a focus promotes success in achieving optimization:

Many, many devices
End users are using as many as half a dozen devices in any one work week, running off a virtual environment, and often remotely. Workspace analytics can give visibility into all these moving parts, interrelating information to provide answers to problems in a timeframe and thoroughness that would be impossible without such a tool.

Hardware liberation
Moving the user application experience to a virtualized environment enables choice and the freedom to use different devices; however, with this choice comes an expectation that users will have the application performance necessary to do their job. End users like the option of varied devices if they work correctly and can deliver applications without headaches. When the virtual delivery fails, the reaction is to say "give me my PC. I have no time for devices that don't perform!" Here workspace analytics is the preventive measure to head off user frustration.

Security and performance are one
With all this endpoint device flexibility comes the increased threats of rogue applications, users going off the corporate networks while processing sensitive data, or devices that are not equipped with adequate security controls. Workspace analytics can provide insight into what's going on in the entire stack and can flag possible security issues. An exploit will impact performance; these tools are therefore valuable in risk containment.

Staff savings
Centralized endpoint management is critical to optimized performance when tens of thousands of endpoints may be in play. Also essential is managing IT staff time relating to endpoint troubleshooting issues. Analytics tools save IT time by providing detailed analysis of a single machine or user, and can help route trouble calls, including escalation where needed.

With Analytics comes Optimization

While improving their competitive edge is an often-talked about motivation for digital transformation, it's encouraging to see businesses are realizing more often that a digital business must make optimization – performance – a priority as well. If "charity begins at home" then one can say optimization begins at each and every endpoint "home" where the end user's productivity relies on IT's clear understanding of how the endpoint is performing and the ability to remedy issues in a timely fashion.

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Improving Endpoint Performance with Workspace Analytics

Jeff Kalberg

Digital transformation continues its reign as the popular business topic of the day, competing with security for the amount of attention and anxious debate it provokes. A recent Gartner survey notes that 62% of respondents said they had a management initiative or transformation program in place to become a more digital business. A telling note is that 46% of those respondents said the objective of their digital initiative is optimization, which means a large number of all organizations are more focused on delivering a high-fidelity, end-user computing experience while minimizing costs, and on how they can monitor the metrics that impact the delivery of the end-user workspace experience.

Optimization means improving the performance of your human and technology resources while keeping a watchful eye. To accomplish this, we must have clear, crisp visibility into the metrics relevant to the delivery of workspace applications to your end users and to the devices – the endpoints – they use to be productive. This ability to monitor metrics has become even more important as enterprises evolve from traditional to virtualized desktop environments, and the quantity and variety of devices used by an organization's employees continues to grow.

Workspace Analytics and Application Performance Management

To drive digital transformation – and optimization – one of the most important workspace analytics tools is application performance management which allows an organization to objectively monitor the user experience. By providing visibility into all of the components involved in remoting an application, these workspace analytics tools help organizations diagnose and proactively respond to user experience and performance issues before they become problems.

User experience metrics are a fundamental part of workspace analytics, but often the data collection process does not include the endpoint. Only when we link the client-side systems to the workspace analytics data collectors does an organization have a full understanding of application performance within virtualized environments. This richer detail gives IT the information it needs to improve endpoint performance and drive digital transformation.

Focus on Endpoint Performance

Optimization is a noble goal, one that nearly half of the Gartner respondents are treating as a priority. Understanding why the endpoint is such a focus promotes success in achieving optimization:

Many, many devices
End users are using as many as half a dozen devices in any one work week, running off a virtual environment, and often remotely. Workspace analytics can give visibility into all these moving parts, interrelating information to provide answers to problems in a timeframe and thoroughness that would be impossible without such a tool.

Hardware liberation
Moving the user application experience to a virtualized environment enables choice and the freedom to use different devices; however, with this choice comes an expectation that users will have the application performance necessary to do their job. End users like the option of varied devices if they work correctly and can deliver applications without headaches. When the virtual delivery fails, the reaction is to say "give me my PC. I have no time for devices that don't perform!" Here workspace analytics is the preventive measure to head off user frustration.

Security and performance are one
With all this endpoint device flexibility comes the increased threats of rogue applications, users going off the corporate networks while processing sensitive data, or devices that are not equipped with adequate security controls. Workspace analytics can provide insight into what's going on in the entire stack and can flag possible security issues. An exploit will impact performance; these tools are therefore valuable in risk containment.

Staff savings
Centralized endpoint management is critical to optimized performance when tens of thousands of endpoints may be in play. Also essential is managing IT staff time relating to endpoint troubleshooting issues. Analytics tools save IT time by providing detailed analysis of a single machine or user, and can help route trouble calls, including escalation where needed.

With Analytics comes Optimization

While improving their competitive edge is an often-talked about motivation for digital transformation, it's encouraging to see businesses are realizing more often that a digital business must make optimization – performance – a priority as well. If "charity begins at home" then one can say optimization begins at each and every endpoint "home" where the end user's productivity relies on IT's clear understanding of how the endpoint is performing and the ability to remedy issues in a timely fashion.

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A new wave of tariffs, some exceeding 100%, is sending shockwaves across the technology industry. Enterprises are grappling with sudden, dramatic cost increases that threaten to disrupt carefully planned budgets, sourcing strategies, and deployment plans. For CIOs and CTOs, this isn't just an economic setback; it's a wake-up call. The era of predictable cloud pricing and stable global supply chains is over ...

As artificial intelligence (AI) adoption gains momentum, network readiness is emerging as a critical success factor. AI workloads generate unpredictable bursts of traffic, demanding high-speed connectivity that is low latency and lossless. AI adoption will require upgrades and optimizations in data center networks and wide-area networks (WANs). This is prompting enterprise IT teams to rethink, re-architect, and upgrade their data center and WANs to support AI-driven operations ...

Artificial intelligence (AI) is core to observability practices, with some 41% of respondents reporting AI adoption as a core driver of observability, according to the State of Observability for Financial Services and Insurance report from New Relic ...

Application performance monitoring (APM) is a game of catching up — building dashboards, setting thresholds, tuning alerts, and manually correlating metrics to root causes. In the early days, this straightforward model worked as applications were simpler, stacks more predictable, and telemetry was manageable. Today, the landscape has shifted, and more assertive tools are needed ...

Cloud adoption has accelerated, but backup strategies haven't always kept pace. Many organizations continue to rely on backup strategies that were either lifted directly from on-prem environments or use cloud-native tools in limited, DR-focused ways ... Eon uncovered a handful of critical gaps regarding how organizations approach cloud backup. To capture these prevailing winds, we gathered insights from 150+ IT and cloud leaders at the recent Google Cloud Next conference, which we've compiled into the 2025 State of Cloud Data Backup ...

Private clouds are no longer playing catch-up, and public clouds are no longer the default as organizations recalibrate their cloud strategies, according to the Private Cloud Outlook 2025 report from Broadcom. More than half (53%) of survey respondents say private cloud is their top priority for deploying new workloads over the next three years, while 69% are considering workload repatriation from public to private cloud, with one-third having already done so ...

As organizations chase productivity gains from generative AI, teams are overwhelmingly focused on improving delivery speed (45%) over enhancing software quality (13%), according to the Quality Transformation Report from Tricentis ...

Back in March of this year ... MongoDB's stock price took a serious tumble ... In my opinion, it reflects a deeper structural issue in enterprise software economics altogether — vendor lock-in ...

In MEAN TIME TO INSIGHT Episode 15, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Do-It-Yourself Network Automation ... 

Zero-day vulnerabilities — security flaws that are exploited before developers even know they exist — pose one of the greatest risks to modern organizations. Recently, such vulnerabilities have been discovered in well-known VPN systems like Ivanti and Fortinet, highlighting just how outdated these legacy technologies have become in defending against fast-evolving cyber threats ... To protect digital assets and remote workers in today's environment, companies need more than patchwork solutions. They need architecture that is secure by design ...