Improving Endpoint Performance with Workspace Analytics
July 11, 2018

Jeff Kalberg
IGEL Technology

Share this

Digital transformation continues its reign as the popular business topic of the day, competing with security for the amount of attention and anxious debate it provokes. A recent Gartner survey notes that 62% of respondents said they had a management initiative or transformation program in place to become a more digital business. A telling note is that 46% of those respondents said the objective of their digital initiative is optimization, which means a large number of all organizations are more focused on delivering a high-fidelity, end-user computing experience while minimizing costs, and on how they can monitor the metrics that impact the delivery of the end-user workspace experience.

Optimization means improving the performance of your human and technology resources while keeping a watchful eye. To accomplish this, we must have clear, crisp visibility into the metrics relevant to the delivery of workspace applications to your end users and to the devices – the endpoints – they use to be productive. This ability to monitor metrics has become even more important as enterprises evolve from traditional to virtualized desktop environments, and the quantity and variety of devices used by an organization's employees continues to grow.

Workspace Analytics and Application Performance Management

To drive digital transformation – and optimization – one of the most important workspace analytics tools is application performance management which allows an organization to objectively monitor the user experience. By providing visibility into all of the components involved in remoting an application, these workspace analytics tools help organizations diagnose and proactively respond to user experience and performance issues before they become problems.

User experience metrics are a fundamental part of workspace analytics, but often the data collection process does not include the endpoint. Only when we link the client-side systems to the workspace analytics data collectors does an organization have a full understanding of application performance within virtualized environments. This richer detail gives IT the information it needs to improve endpoint performance and drive digital transformation.

Focus on Endpoint Performance

Optimization is a noble goal, one that nearly half of the Gartner respondents are treating as a priority. Understanding why the endpoint is such a focus promotes success in achieving optimization:

Many, many devices
End users are using as many as half a dozen devices in any one work week, running off a virtual environment, and often remotely. Workspace analytics can give visibility into all these moving parts, interrelating information to provide answers to problems in a timeframe and thoroughness that would be impossible without such a tool.

Hardware liberation
Moving the user application experience to a virtualized environment enables choice and the freedom to use different devices; however, with this choice comes an expectation that users will have the application performance necessary to do their job. End users like the option of varied devices if they work correctly and can deliver applications without headaches. When the virtual delivery fails, the reaction is to say "give me my PC. I have no time for devices that don't perform!" Here workspace analytics is the preventive measure to head off user frustration.

Security and performance are one
With all this endpoint device flexibility comes the increased threats of rogue applications, users going off the corporate networks while processing sensitive data, or devices that are not equipped with adequate security controls. Workspace analytics can provide insight into what's going on in the entire stack and can flag possible security issues. An exploit will impact performance; these tools are therefore valuable in risk containment.

Staff savings
Centralized endpoint management is critical to optimized performance when tens of thousands of endpoints may be in play. Also essential is managing IT staff time relating to endpoint troubleshooting issues. Analytics tools save IT time by providing detailed analysis of a single machine or user, and can help route trouble calls, including escalation where needed.

With Analytics comes Optimization

While improving their competitive edge is an often-talked about motivation for digital transformation, it's encouraging to see businesses are realizing more often that a digital business must make optimization – performance – a priority as well. If "charity begins at home" then one can say optimization begins at each and every endpoint "home" where the end user's productivity relies on IT's clear understanding of how the endpoint is performing and the ability to remedy issues in a timely fashion.

Jeff Kalberg is Chief Technology Evangelist at IGEL Technology
Share this

The Latest

July 09, 2020

Enterprises that halted their cloud migration journey during the current global pandemic are two and a half times more likely than those that continued their move to the cloud to have experienced IT outages that negatively impacted their SLAs, according to Virtana's latest survey report The Current State of Hybrid Cloud and IT ...

July 08, 2020

Every business has the responsibility to do their part against climate change by reducing their carbon footprint while increasing sustainability and efficiency. Harnessing optimization of IT infrastructure is one method companies can use to reduce carbon footprint, improve sustainability and increase business efficiency, while also keeping costs down ...

July 07, 2020

While the adoption of continuous integration (CI) is on the rise, software engineering teams are unable to take a zero-tolerance approach to software failures, costing enterprise organizations billions annually, according to a quantitative study conducted by Undo and a Cambridge Judge Business School MBA project ...

June 25, 2020

I've had the opportunity to work with a number of organizations embarking on their AIOps journey. I always advise them to start by evaluating their needs and the possibilities AIOps can bring to them through five different levels of AIOps maturity. This is a strategic approach that allows enterprises to achieve complete automation for long-term success ...

June 24, 2020

Sumo Logic recently commissioned an independent market research study to understand the industry momentum behind continuous intelligence — and the necessity for digital organizations to embrace a cloud-native, real-time continuous intelligence platform to support the speed and agility of business for faster decision-making, optimizing security, driving new innovation and delivering world-class customer experiences. Some of the key findings include ...

June 23, 2020

When it comes to viruses, it's typically those of the computer/digital variety that IT is concerned about. But with the ongoing pandemic, IT operations teams are on the hook to maintain business functions in the midst of rapid and massive change. One of the biggest challenges for businesses is the shift to remote work at scale. Ensuring that they can continue to provide products and services — and satisfy their customers — against this backdrop is challenging for many ...

June 22, 2020

Teams tasked with developing and delivering software are under pressure to balance the business imperative for speed with high customer expectations for quality. In the course of trying to achieve this balance, engineering organizations rely on a variety of tools, techniques and processes. The 2020 State of Software Quality report provides a snapshot of the key challenges organizations encounter when it comes to delivering quality software at speed, as well as how they are approaching these hurdles. This blog introduces its key findings ...

June 18, 2020

For IT teams, run-the-business, commodity areas such as employee help desks, device support and communication platforms are regularly placed in the crosshairs for cost takeout, but these areas are also highly visible to employees. Organizations can improve employee satisfaction and business performance by building unified functions that are measured by employee experience rather than price. This approach will ultimately fund transformation, as well as increase productivity and innovation ...

June 17, 2020

In the agile DevOps framework, there is a vital piece missing; something that previous approaches to application development did well, but has since fallen by the wayside. That is, the post-delivery portion of the toolchain. Without continuous cloud optimization, the CI/CD toolchain still produces massive inefficiencies and overspend ...

June 16, 2020

The COVID-19 pandemic has exponentially accelerated digital transformation projects. To better understand where IT professionals are turning for help, we analyzed the online behaviors of IT decision-makers. Our research found an increase in demand for resources related to APM, microservices and dependence on cloud services ...