INETCO Insight will be offered as an alternative to the existing transaction aggregator and categorizer within the NCR APTRA Vision and Gasper Vantage products.
Product completion is scheduled for late fall 2012.
INETCO Insight will capture the transactional information required by APTRA Vision and Gasper Vantage without the use of ATM- or host- based agents, extra traffic load or code changes. By adopting a network-based approach to collecting transaction intelligence, NCR makes it easier and more cost effective for banking, retail and payment processing customers to deploy a combined, one-stop monitoring solution that covers ATM device performance and business transaction management. This end-to-end solution can be running within ATM or any other self-service network environments in a matter of hours, greatly reducing the time to value.
The INETCO Insight end-to-end transaction monitoring capabilities, coupled with NCR's APTRA Vision or Gasper Vantage products, represents an integrated solution that is far superior to any other self-service network management offering on the market today, says Michael O'Laughlin, senior vice president, NCR Financial Services. “NCR is pleased to provide our customers a holistic, easy-to-scale solution to managing their expanding multi-channel transaction environments in a timely, cost-effective manner.â€
"Our ability to offer transaction-level monitoring with zero overhead removes a major deployment hurdle that has traditionally restricted companies from accessing the transaction data they need to truly understand service delivery," says Bijan Sanii, President and CEO of INETCO. "A combined solution offering of APTRA Vision and INETCO Insight will help NCR customers increase service availability, enhance the consumer experience and improve the performance of their self-service networks."
INETCO Insight captures and decodes individual transactions in real time and when fed into Gasper Vantage or APTRA Vision, increases the granularity of statistical reporting data.
In addition, INETCO Insight acquires and displays the transaction response times for each customer facing device, network, transaction switch, third party service, EFT or authorization bank connection that makes up each individual transaction path. NCR customers have the ability to track, in real-time, every consumer interaction taking place. They can receive instant notification when transactions slow down, time out or fail, and can quickly isolate third party response issues, communications failures, underperforming components or infrastructure bottlenecks - on average 65% faster.
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