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Infographic: What's Your ECM Action Plan?

Dave Gibson

Here’s a great quote from cartoonist/satirist Scott Adams: “Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.” Adams’ satire hits home in regards to the common state of ECM application management.

Too often we hear that ECM administrators and stake holders are first alerted to ECM application problems by users. But that’s already too late. What starts as trouble shooting can become an epidemic that affects many users – and stalls productivity. We constantly hear stories of repository and capture applications being “stuck” and the visibility coming from vocal end users and stake holders.

Why is this still happening in today’s modern, data-driven era?

With ECM applications becoming more critical and complex – especially with new mobile demands, compliance requirements, and ever more end users – real-time visibility into the application is no longer a “nice to have.” Without it, ECM teams are stuck in a costly cycle of manual processes, searching out problems starting with “well-educated” guesses. This leads to a lot of finger pointing between the apps group, the infrastructure group, the network group and the database group. And, what about those escalations? Uh boy, late for soccer practice again!
The “What’s Your ECM Action Plan?” infographic shows the how modern, ECM-aware application management solutions (with pre-configured ECM tests, notifications, dashboards and reports) can provide a measurable and positive production impact for a business, its IT team and its end-users.


Dave Gibson is COO of Reveille Software.

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Infographic: What's Your ECM Action Plan?

Dave Gibson

Here’s a great quote from cartoonist/satirist Scott Adams: “Informed decision-making comes from a long tradition of guessing and then blaming others for inadequate results.” Adams’ satire hits home in regards to the common state of ECM application management.

Too often we hear that ECM administrators and stake holders are first alerted to ECM application problems by users. But that’s already too late. What starts as trouble shooting can become an epidemic that affects many users – and stalls productivity. We constantly hear stories of repository and capture applications being “stuck” and the visibility coming from vocal end users and stake holders.

Why is this still happening in today’s modern, data-driven era?

With ECM applications becoming more critical and complex – especially with new mobile demands, compliance requirements, and ever more end users – real-time visibility into the application is no longer a “nice to have.” Without it, ECM teams are stuck in a costly cycle of manual processes, searching out problems starting with “well-educated” guesses. This leads to a lot of finger pointing between the apps group, the infrastructure group, the network group and the database group. And, what about those escalations? Uh boy, late for soccer practice again!
The “What’s Your ECM Action Plan?” infographic shows the how modern, ECM-aware application management solutions (with pre-configured ECM tests, notifications, dashboards and reports) can provide a measurable and positive production impact for a business, its IT team and its end-users.


Dave Gibson is COO of Reveille Software.

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

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In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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