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Invest to Save: How Can ITIL Save My Organization Money?

Is your organization ready for ITIL? Whether you're ready or not, ITIL is here to stay!

By implementing ITIL best practices, companies in the public or private sector will experience positive results. As your organization grows, either internally or externally, the need to be a better service provider increases in importance. As a service provider, you need to know when it’s time for your team to change processes to become effective and efficient in meeting the needs of your customers via the delivery and support of services that achieve key business outcomes. To better serve your customers and the organization where you reside, investing in ITIL could be the winning x-factor needed to jump-start this powerful journey.

ITIL best practice is given from service management professionals across the world. ITIL is comprised of a wealth of experience (successes and failures) documented and published that continues to foster the growth and maturity of IT service management best practices.

The Magic Formula:

“Customer satisfaction + positive perception = value for the service provider”

The investment in ITIL addresses key organizational needs, but it's an investment. So how can ITIL really save your organization money?

1. It increases alignment between the business and IT

Focus is provided on the need of the customer and ongoing realignment to adapt to changes in requirements / desired outcomes. Savings are generated through avoiding rework and delivering solutions that are right the first time!

2. It's not a standard – it's best practice advice

The principles, concepts, methods and techniques can all be tailored toward your organizational needs. (Remember, ITIL has the ingredients; you have to create the recipe that works.) Savings are generated through the adoption of practices that work, mitigating risks and costs as the best practice has been implemented before.

3. Cost savings across IT and the business

This is achieved through improved utilization and management of resources and their capabilities. Savings are generated through ensuring the organization receives the optimal performance from its assets in the delivery of services.

4. Best practice addresses key needs

Knowledge management: “Knowledge is power,” but the focus within ITIL is to ensure we are capturing the right level of knowledge and communicating it to the right audience. Savings are generated as this avoids wasting time and resources on gathering and communicating irrelevant information.

Continual service improvement: The keyword being “continual.” This is not a one-off event or something that should be triggered when things go wrong. The goal is to be continually proactive and to identify opportunities or areas of innovation. Savings are generated through investing money now to save money in the future.

Governance: The need to have controls in place to manage functions and processes in the delivery of services. But more importantly, to clearly identify people within IT who are ultimately held accountable and responsible for the delivery of services. Savings generated are intangible but incredibly valuable, as the customer will have a better perception of the IT service provider, knowing that risks and costs are being actively managed and controlled.

Synergy of People, Process, Technology and Supplier: Do we take this for granted within our organization? We need to consider all four elements in the delivery of services – People, Process, Technology and Supplier.

Trained people can lead to changes in processes. Changes in process can lead to changes in technology. And changes in technology can lead to changes in supplier.

Organizations always seem to recognize the key forces of people and processes. But technology and suppliers have a major part to play, directly or indirectly, in the delivery of services and saving the organization money.

ITIL ensures that best practice advice is offered that will contribute to allow close integration of the right mix and more importantly raise awareness that any change can potentially impact all four areas.

About Hitesh Patel

Hitesh Patel has more than 10 years experience in ITIL and is an instructor and course author for Learning Tree International. He trains globally and is the course author of the Learning Tree course - Putting ITIL into Practice: A Roadmap for Transformation.

Patel’s primary role is a director of his own company, offering service management consultancy. He has extensive program and project management experience and has successfully undertaken business, service, technical, process and cultural change programs.

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Invest to Save: How Can ITIL Save My Organization Money?

Is your organization ready for ITIL? Whether you're ready or not, ITIL is here to stay!

By implementing ITIL best practices, companies in the public or private sector will experience positive results. As your organization grows, either internally or externally, the need to be a better service provider increases in importance. As a service provider, you need to know when it’s time for your team to change processes to become effective and efficient in meeting the needs of your customers via the delivery and support of services that achieve key business outcomes. To better serve your customers and the organization where you reside, investing in ITIL could be the winning x-factor needed to jump-start this powerful journey.

ITIL best practice is given from service management professionals across the world. ITIL is comprised of a wealth of experience (successes and failures) documented and published that continues to foster the growth and maturity of IT service management best practices.

The Magic Formula:

“Customer satisfaction + positive perception = value for the service provider”

The investment in ITIL addresses key organizational needs, but it's an investment. So how can ITIL really save your organization money?

1. It increases alignment between the business and IT

Focus is provided on the need of the customer and ongoing realignment to adapt to changes in requirements / desired outcomes. Savings are generated through avoiding rework and delivering solutions that are right the first time!

2. It's not a standard – it's best practice advice

The principles, concepts, methods and techniques can all be tailored toward your organizational needs. (Remember, ITIL has the ingredients; you have to create the recipe that works.) Savings are generated through the adoption of practices that work, mitigating risks and costs as the best practice has been implemented before.

3. Cost savings across IT and the business

This is achieved through improved utilization and management of resources and their capabilities. Savings are generated through ensuring the organization receives the optimal performance from its assets in the delivery of services.

4. Best practice addresses key needs

Knowledge management: “Knowledge is power,” but the focus within ITIL is to ensure we are capturing the right level of knowledge and communicating it to the right audience. Savings are generated as this avoids wasting time and resources on gathering and communicating irrelevant information.

Continual service improvement: The keyword being “continual.” This is not a one-off event or something that should be triggered when things go wrong. The goal is to be continually proactive and to identify opportunities or areas of innovation. Savings are generated through investing money now to save money in the future.

Governance: The need to have controls in place to manage functions and processes in the delivery of services. But more importantly, to clearly identify people within IT who are ultimately held accountable and responsible for the delivery of services. Savings generated are intangible but incredibly valuable, as the customer will have a better perception of the IT service provider, knowing that risks and costs are being actively managed and controlled.

Synergy of People, Process, Technology and Supplier: Do we take this for granted within our organization? We need to consider all four elements in the delivery of services – People, Process, Technology and Supplier.

Trained people can lead to changes in processes. Changes in process can lead to changes in technology. And changes in technology can lead to changes in supplier.

Organizations always seem to recognize the key forces of people and processes. But technology and suppliers have a major part to play, directly or indirectly, in the delivery of services and saving the organization money.

ITIL ensures that best practice advice is offered that will contribute to allow close integration of the right mix and more importantly raise awareness that any change can potentially impact all four areas.

About Hitesh Patel

Hitesh Patel has more than 10 years experience in ITIL and is an instructor and course author for Learning Tree International. He trains globally and is the course author of the Learning Tree course - Putting ITIL into Practice: A Roadmap for Transformation.

Patel’s primary role is a director of his own company, offering service management consultancy. He has extensive program and project management experience and has successfully undertaken business, service, technical, process and cultural change programs.

Hot Topics

The Latest

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

The adoption of artificial intelligence (AI) is accelerating across the telecoms industry, with 88% of fixed broadband service providers now investigating or trialing AI automation to enhance their fixed broadband services, according to new research from Incognito Software Systems and Omdia ...

 

AWS is a cloud-based computing platform known for its reliability, scalability, and flexibility. However, as helpful as its comprehensive infrastructure is, disparate elements and numerous siloed components make it difficult for admins to visualize the cloud performance in detail. It requires meticulous monitoring techniques and deep visibility to understand cloud performance and analyze operational efficiency in detail to ensure seamless cloud operations ...

Imagine a future where software, once a complex obstacle, becomes a natural extension of daily workflow — an intuitive, seamless experience that maximizes productivity and efficiency. This future is no longer a distant vision but a reality being crafted by the transformative power of Artificial Intelligence ...

Enterprise data sprawl already challenges companies' ability to protect and back up their data. Much of this information is never fully secured, leaving organizations vulnerable. Now, as GenAI platforms emerge as yet another environment where enterprise data is consumed, transformed, and created, this fragmentation is set to intensify ...

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