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Invest to Save: How Can ITIL Save My Organization Money?

Is your organization ready for ITIL? Whether you're ready or not, ITIL is here to stay!

By implementing ITIL best practices, companies in the public or private sector will experience positive results. As your organization grows, either internally or externally, the need to be a better service provider increases in importance. As a service provider, you need to know when it’s time for your team to change processes to become effective and efficient in meeting the needs of your customers via the delivery and support of services that achieve key business outcomes. To better serve your customers and the organization where you reside, investing in ITIL could be the winning x-factor needed to jump-start this powerful journey.

ITIL best practice is given from service management professionals across the world. ITIL is comprised of a wealth of experience (successes and failures) documented and published that continues to foster the growth and maturity of IT service management best practices.

The Magic Formula:

“Customer satisfaction + positive perception = value for the service provider”

The investment in ITIL addresses key organizational needs, but it's an investment. So how can ITIL really save your organization money?

1. It increases alignment between the business and IT

Focus is provided on the need of the customer and ongoing realignment to adapt to changes in requirements / desired outcomes. Savings are generated through avoiding rework and delivering solutions that are right the first time!

2. It's not a standard – it's best practice advice

The principles, concepts, methods and techniques can all be tailored toward your organizational needs. (Remember, ITIL has the ingredients; you have to create the recipe that works.) Savings are generated through the adoption of practices that work, mitigating risks and costs as the best practice has been implemented before.

3. Cost savings across IT and the business

This is achieved through improved utilization and management of resources and their capabilities. Savings are generated through ensuring the organization receives the optimal performance from its assets in the delivery of services.

4. Best practice addresses key needs

Knowledge management: “Knowledge is power,” but the focus within ITIL is to ensure we are capturing the right level of knowledge and communicating it to the right audience. Savings are generated as this avoids wasting time and resources on gathering and communicating irrelevant information.

Continual service improvement: The keyword being “continual.” This is not a one-off event or something that should be triggered when things go wrong. The goal is to be continually proactive and to identify opportunities or areas of innovation. Savings are generated through investing money now to save money in the future.

Governance: The need to have controls in place to manage functions and processes in the delivery of services. But more importantly, to clearly identify people within IT who are ultimately held accountable and responsible for the delivery of services. Savings generated are intangible but incredibly valuable, as the customer will have a better perception of the IT service provider, knowing that risks and costs are being actively managed and controlled.

Synergy of People, Process, Technology and Supplier: Do we take this for granted within our organization? We need to consider all four elements in the delivery of services – People, Process, Technology and Supplier.

Trained people can lead to changes in processes. Changes in process can lead to changes in technology. And changes in technology can lead to changes in supplier.

Organizations always seem to recognize the key forces of people and processes. But technology and suppliers have a major part to play, directly or indirectly, in the delivery of services and saving the organization money.

ITIL ensures that best practice advice is offered that will contribute to allow close integration of the right mix and more importantly raise awareness that any change can potentially impact all four areas.

About Hitesh Patel

Hitesh Patel has more than 10 years experience in ITIL and is an instructor and course author for Learning Tree International. He trains globally and is the course author of the Learning Tree course - Putting ITIL into Practice: A Roadmap for Transformation.

Patel’s primary role is a director of his own company, offering service management consultancy. He has extensive program and project management experience and has successfully undertaken business, service, technical, process and cultural change programs.

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Invest to Save: How Can ITIL Save My Organization Money?

Is your organization ready for ITIL? Whether you're ready or not, ITIL is here to stay!

By implementing ITIL best practices, companies in the public or private sector will experience positive results. As your organization grows, either internally or externally, the need to be a better service provider increases in importance. As a service provider, you need to know when it’s time for your team to change processes to become effective and efficient in meeting the needs of your customers via the delivery and support of services that achieve key business outcomes. To better serve your customers and the organization where you reside, investing in ITIL could be the winning x-factor needed to jump-start this powerful journey.

ITIL best practice is given from service management professionals across the world. ITIL is comprised of a wealth of experience (successes and failures) documented and published that continues to foster the growth and maturity of IT service management best practices.

The Magic Formula:

“Customer satisfaction + positive perception = value for the service provider”

The investment in ITIL addresses key organizational needs, but it's an investment. So how can ITIL really save your organization money?

1. It increases alignment between the business and IT

Focus is provided on the need of the customer and ongoing realignment to adapt to changes in requirements / desired outcomes. Savings are generated through avoiding rework and delivering solutions that are right the first time!

2. It's not a standard – it's best practice advice

The principles, concepts, methods and techniques can all be tailored toward your organizational needs. (Remember, ITIL has the ingredients; you have to create the recipe that works.) Savings are generated through the adoption of practices that work, mitigating risks and costs as the best practice has been implemented before.

3. Cost savings across IT and the business

This is achieved through improved utilization and management of resources and their capabilities. Savings are generated through ensuring the organization receives the optimal performance from its assets in the delivery of services.

4. Best practice addresses key needs

Knowledge management: “Knowledge is power,” but the focus within ITIL is to ensure we are capturing the right level of knowledge and communicating it to the right audience. Savings are generated as this avoids wasting time and resources on gathering and communicating irrelevant information.

Continual service improvement: The keyword being “continual.” This is not a one-off event or something that should be triggered when things go wrong. The goal is to be continually proactive and to identify opportunities or areas of innovation. Savings are generated through investing money now to save money in the future.

Governance: The need to have controls in place to manage functions and processes in the delivery of services. But more importantly, to clearly identify people within IT who are ultimately held accountable and responsible for the delivery of services. Savings generated are intangible but incredibly valuable, as the customer will have a better perception of the IT service provider, knowing that risks and costs are being actively managed and controlled.

Synergy of People, Process, Technology and Supplier: Do we take this for granted within our organization? We need to consider all four elements in the delivery of services – People, Process, Technology and Supplier.

Trained people can lead to changes in processes. Changes in process can lead to changes in technology. And changes in technology can lead to changes in supplier.

Organizations always seem to recognize the key forces of people and processes. But technology and suppliers have a major part to play, directly or indirectly, in the delivery of services and saving the organization money.

ITIL ensures that best practice advice is offered that will contribute to allow close integration of the right mix and more importantly raise awareness that any change can potentially impact all four areas.

About Hitesh Patel

Hitesh Patel has more than 10 years experience in ITIL and is an instructor and course author for Learning Tree International. He trains globally and is the course author of the Learning Tree course - Putting ITIL into Practice: A Roadmap for Transformation.

Patel’s primary role is a director of his own company, offering service management consultancy. He has extensive program and project management experience and has successfully undertaken business, service, technical, process and cultural change programs.

Hot Topics

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...