IoT Failures Plague Users Worldwide
September 26, 2018
Share this

Half (52%) of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues – according to a global survey of 10,000 consumers conducted by Dynatrace, entitled IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon

On average, consumers experience 1.5 digital performance problems every day, and 62% of people fear the number of problems they encounter, and the frequency, will increase due to the rise of IoT.

For organizations deploying IoT strategies, these results indicate a critical need to master two things. Firstly, escalating IT complexity, thanks to new cloud technologies, microservices and the pressure to innovate faster.

Secondly, the necessity to build out well-planned IoT monitoring and performance strategies to ensure sound application delivery and a great digital experience.

Dave Anderson, digital performance expert, elaborated on the report findings and the challenges they pose to corporations, “The delivery chain behind every connected device is extremely complex. Businesses are already struggling with cloud complexity, but IoT magnifies this with sensors, masses of new data and dynamic containerized workloads.

“Consumers are already reporting problems with everything from medical applications, smart meters, car door locks and virtual personal assistants, to smart thermostats and fridges. Their patience is at an all-time low and they simply won’t tolerate a poor experience. Yet, we haven’t even seen the era of IoT take off to its full potential – it’s just getting started. The imperative is on companies to find ways to process, analyze and manage the IoT delivery chain holistically, and with deep insight, so they know exactly what’s happening and where issues are arising in real time. This is not an easy task.”

IoT on the road

The digital performance failures consumers are already experiencing with everyday technology is potentially making them wary of other uses of IoT.

85% of respondents said they are concerned that self-driving cars will malfunction – leading to high-speed collisions. Even more concerning, 72% feel it is likely software glitches in self-driving cars will cause serious injuries and fatalities.

Furthermore, 84% of consumers said they wouldn’t use self-driving cars due to a fear of software glitches.

“The reality is IoT glitches could be fatal. Consumers are understandably concerned and that’s why it will be important for the industry to demonstrate it’s taking a new, more robust approach to ensure software doesn’t compromise our safety,” Anderson continued.

Aside from self-driving cars, 86% of consumers expressed concern that digital locks will see them locked out of their vehicles, while 67% predict serious issues on the roads due to performance problems with smart city traffic lights.

IoT in Healthcare

Concerns around IoT performance were also underlined when consumers were asked about healthcare, another area where software issues are a massive concern. 62% of consumers stated they would not trust IoT devices to administer medication; this sentiment is strongest in the 55+ age range, with 74% expressing distrust.

There were also specific concerns about the use of IoT devices to monitor vital signs, such as heart rate and blood pressure. 85% of consumers expressed concern that performance problems with these types of IoT devices could compromise clinical data.

IoT in the Home

As well as the automotive and healthcare industry, the home is also set to be transformed by the IoT. Smart locks are used for security, while other IoT devices control thermostats, lighting, and cameras. However, the research revealed 83% of consumers are concerned about losing control of their smart home due to digital performance problems. More specifically, the survey showed:

■ 73% of consumers fear being locked in or out of the smart home due to bugs in smart home technology

■ 68% of consumers are worried they won’t be able to control the temperature in the smart home due to malfunctions in smart home technology

■ 64% of consumers fear not being able to control lights in the smart home due to glitches in smart home technology

■ 81% of consumers are concerned that technology or software problems with smart meters will lead to them being overcharged for gas, electricity, and water.

Anderson concluded, “The old ways of managing IT and software simply don’t work against this extremely convoluted IT environment. IoT creates many blind spots and an additional layer of complexity. That’s why the early, successful IoT adopters take the view that AI is the answer; to make sense of the complexity, map the IT environment end-to-end, pick up problems immediately and with precision, and offer up answers for fast resolution. That’s the only way to master the IoT era, which is already upon us. Consumers want perfect IoT experiences. Become masters of this new IT universe or you’ll miss out on the opportunity IoT presents.”

About the Survey: This report, commissioned by Dynatrace, is based on an online survey conducted by Opinium Research, of 10,002 respondents with 2,000 in the UK, 2,000 in the USA, and 1,000 respondents in France, Germany, Australia, Brazil, Singapore, and China respectively. The survey includes responses from 4,796 male and 5,206 female adults grouped by age (18-34, 35-54 and 55+).

Share this

The Latest

November 24, 2020

Shoppers are heading into Black Friday with high expectations for digital experiences and are only willing to experience a service interruption of five minutes or less to get the best deal, according to the 2020 Black Friday and Cyber Monday eCommerce Trends Study, from xMatters ...

November 23, 2020

Digital Experience Monitoring (DEM) has become significant to businesses more than ever. Global events like Covid continue to disrupt best practices within IT to support business. The pandemic has already forced millions of employees to WFH and adopt a hybrid workspace. Network connectivity and cloud application issues in these environments will continue to impact productivity and slow progress. Even so, transparent migration and deployment of on-premise workloads across multi-cloud providers, by their very nature are complex ...

November 20, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 5, the final installment in the series, covers open source and emerging technologies ...

November 19, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 4 covers monitoring and visibility ...

November 18, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 3 covers automation ...

November 17, 2020

APMdigest posed the following question to the IT Operations community: How should ITOps adapt to the new normal? In response, industry experts offered their best recommendations for how ITOps can adapt to this new remote work environment. Part 2 covers communication and collaboration ...

November 16, 2020

The "New Normal" in IT — the fact that most IT Operations personnel work from home (WFH) today — is here to stay. What started out as a reaction to the COVID-19 pandemic is now a way of life. Many experts agree that IT teams will not be going back to the office any time soon, even if the public health concerns are abated. How should ITOPs adapt to the new normal? That is the question APMdigest posed to the IT industry. ITOps experts — from analysts and consultants to the top vendors — offer their best recommendations for how ITOps can react to this new environment ...

November 12, 2020

The pandemic effectively "shocked" enterprises into pushing the gas on tech initiatives that, on the one hand, support a more flexible, decentralized workforce, but that were by-and-large already on the roadmap, regardless of whether businesses had been planning to support widespread work-from-home or not ...

November 10, 2020

Maintaining call quality with Microsoft Teams is a process, not a onetime event. Network engineers and Microsoft Teams application owners need to be vigilant in preserving optimal call quality to ensure audio, video, and screen-sharing always remain satisfactory for end-users. In this blog, we cover how the Microsoft Teams Call Quality Dashboard (CQD) combined with the audio/video synthetic transaction monitoring improves this maintenance process ...

November 09, 2020

For IT teams, catching errors in applications before they become detrimental to a project is critical. Wouldn't it be nice if there was someone standing over your shoulder, letting you know exactly when, where, and what the issue is so you can correct it immediately? Luckily, there are both application performance management (APM) and application stability management (ASM) solutions available that can do this for you, flagging errors in both the deployment and development stages of applications, before they can create larger issues down the line ...