Half (52%) of consumers worldwide are now using Internet of Things (IoT) devices, yet 64% of those have already encountered performance issues – according to a global survey of 10,000 consumers conducted by Dynatrace, entitled IoT Consumer Confidence Report: Challenges for Enterprise Cloud Monitoring on the Horizon
On average, consumers experience 1.5 digital performance problems every day, and 62% of people fear the number of problems they encounter, and the frequency, will increase due to the rise of IoT.
For organizations deploying IoT strategies, these results indicate a critical need to master two things. Firstly, escalating IT complexity, thanks to new cloud technologies, microservices and the pressure to innovate faster.
Secondly, the necessity to build out well-planned IoT monitoring and performance strategies to ensure sound application delivery and a great digital experience.
Dave Anderson, digital performance expert, elaborated on the report findings and the challenges they pose to corporations, “The delivery chain behind every connected device is extremely complex. Businesses are already struggling with cloud complexity, but IoT magnifies this with sensors, masses of new data and dynamic containerized workloads.
“Consumers are already reporting problems with everything from medical applications, smart meters, car door locks and virtual personal assistants, to smart thermostats and fridges. Their patience is at an all-time low and they simply won’t tolerate a poor experience. Yet, we haven’t even seen the era of IoT take off to its full potential – it’s just getting started. The imperative is on companies to find ways to process, analyze and manage the IoT delivery chain holistically, and with deep insight, so they know exactly what’s happening and where issues are arising in real time. This is not an easy task.”
IoT on the road
The digital performance failures consumers are already experiencing with everyday technology is potentially making them wary of other uses of IoT.
85% of respondents said they are concerned that self-driving cars will malfunction – leading to high-speed collisions. Even more concerning, 72% feel it is likely software glitches in self-driving cars will cause serious injuries and fatalities.
Furthermore, 84% of consumers said they wouldn’t use self-driving cars due to a fear of software glitches.
“The reality is IoT glitches could be fatal. Consumers are understandably concerned and that’s why it will be important for the industry to demonstrate it’s taking a new, more robust approach to ensure software doesn’t compromise our safety,” Anderson continued.
Aside from self-driving cars, 86% of consumers expressed concern that digital locks will see them locked out of their vehicles, while 67% predict serious issues on the roads due to performance problems with smart city traffic lights.
IoT in Healthcare
Concerns around IoT performance were also underlined when consumers were asked about healthcare, another area where software issues are a massive concern. 62% of consumers stated they would not trust IoT devices to administer medication; this sentiment is strongest in the 55+ age range, with 74% expressing distrust.
There were also specific concerns about the use of IoT devices to monitor vital signs, such as heart rate and blood pressure. 85% of consumers expressed concern that performance problems with these types of IoT devices could compromise clinical data.
IoT in the Home
As well as the automotive and healthcare industry, the home is also set to be transformed by the IoT. Smart locks are used for security, while other IoT devices control thermostats, lighting, and cameras. However, the research revealed 83% of consumers are concerned about losing control of their smart home due to digital performance problems. More specifically, the survey showed:
■ 73% of consumers fear being locked in or out of the smart home due to bugs in smart home technology
■ 68% of consumers are worried they won’t be able to control the temperature in the smart home due to malfunctions in smart home technology
■ 64% of consumers fear not being able to control lights in the smart home due to glitches in smart home technology
■ 81% of consumers are concerned that technology or software problems with smart meters will lead to them being overcharged for gas, electricity, and water.
Anderson concluded, “The old ways of managing IT and software simply don’t work against this extremely convoluted IT environment. IoT creates many blind spots and an additional layer of complexity. That’s why the early, successful IoT adopters take the view that AI is the answer; to make sense of the complexity, map the IT environment end-to-end, pick up problems immediately and with precision, and offer up answers for fast resolution. That’s the only way to master the IoT era, which is already upon us. Consumers want perfect IoT experiences. Become masters of this new IT universe or you’ll miss out on the opportunity IoT presents.”
About the Survey: This report, commissioned by Dynatrace, is based on an online survey conducted by Opinium Research, of 10,002 respondents with 2,000 in the UK, 2,000 in the USA, and 1,000 respondents in France, Germany, Australia, Brazil, Singapore, and China respectively. The survey includes responses from 4,796 male and 5,206 female adults grouped by age (18-34, 35-54 and 55+).
As more organizations embrace digital business, infrastructure and operations (I&O) leaders will need to evolve their strategies and skills to provide an agile infrastructure for their business. In fact, Gartner, Inc. said that 75 percent of I&O leaders are not prepared with the skills, behaviors or cultural presence needed over the next two to three years ...
Today there is an urgent need for Agents of Transformation, a new breed of technologist, primed to drive innovation and enable companies to thrive in the face of rapid technological advancement, according to The Agents of Transformation Report from AppDynamics, a Cisco company ...
One in four Global Fortune 2000 enterprises rank Internet of Things (IoT) deployment as the most important initiative in their organization, yet 90% experience barriers to effective implementation and expansion due to lack of IoT expertise and skills in-house, according to a new independent survey from VansonBourne ...
Nearly three-quarters (74%) of IT leaders are concerned that Internet of Things (IoT) performance problems could directly impact business operations and significantly damage revenues, according to a new report, entitled Overcoming the Complexity of Web-Scale IoT Applications: The Top 5 Challenges ...
Gartner highlighted the top strategic Internet of Things (IoT) technology trends that will drive digital business innovation from 2018 through 2023 ...
While 95 percent of organizations have a disaster recovery plan in place, 23 percent never test their plan, according to a new survey from Spiceworks ...
Cloud computing has clear and definite benefits. At the same time there is an excessive amount of vendor hype that it will fix a lot of problems which it will not. It can also create new problems with a lack of visibility and many IT professionals are disappointed with their leap to a pure cloud environment ...
In the world of digital experience monitoring (DEM) — where the end user experience is paramount — cloud-based nodes, along with a variety of other node types, are used to build a view of the end user's digital experience. But major companies are now depending solely on cloud nodes for DEM. Research from Catchpoint, in addition to real-world customer data, shows this is a mistake ...
Achieving success with cloud adoption remains an elusive challenge for many organizations. But why is that the case? After all, there are countless tools designed to facilitate the process of taking on-premises operations to the cloud ...
The results from the latest State of Testing Survey by SmartBear show that 80 percent of respondents are testing some kind of API or web service ...