IT Teams Are Increasing Investment in Automation - Why and How You Should Do the Same
June 21, 2023

Shawn Herring
airSlate

Share this

It has been talked about at length, but the workforce has changed dramatically since 2020, and it continues to evolve. Roles have shifted, the way we meet and collaborate has changed, and we've seen a significant increase in burnout and other challenges.

Professionals in the IT and Operations spaces are especially feeling the effects of a changing workforce. They are dealing with massive layoffs, the threat of a challenging economy, shadow IT, and cybersecurity risks. In addition, colleagues across their organizations are finding and implementing tech solutions on their own, which leads to a whole host of other issues.


A recent survey sponsored by airSlate took a deeper look into what's happening across IT and Ops departments and how embracing automation can get everyone back on track.

Too Much Work Outside of Regular Responsibilities

In a survey of 522 IT and Ops professionals, the number one concern was found to be that team members would be pulled in to problem-solve and fix poorly implemented solutions.

A majority of IT and Ops pros ( 60%) faced increased workloads outside of their original roles and responsibilities.

Mass layoffs contributed to increased workloads, with 71% of IT and Ops professionals having already experienced layoffs in the 6 months prior to the survey.

The effect of constant problem-solving is that there is less time to focus on work that really matters — work like creating infrastructures and processes that level-up organizations, prioritize security, drive productivity, and result in positive outcomes.

Risks Associated with Shadow IT

85% of surveyed IT professionals are concerned about shadow IT projects, which involve hardware, software, or resources that are introduced without an IT department's authorization or oversight.

Shadow IT is a real problem. As already mentioned, it can take precious time away from business growth efforts, but beyond that, shadow IT can compromise security, cost an organization hundreds of thousands of dollars, and can negatively impact organizational infrastructure.

While working remotely has highlighted our desire to be more autonomous and spend less time on routine work, organizations need to put up guardrails to ensure that tech solutions are properly implemented and used.

This is where IT personnel and other colleagues can work together for the good of the entire organization.

70% of organizations favor citizen development efforts. Citizen developers are employees who reside outside the IT department and often have the skills needed to build apps and automate workflows using low-code/no-code tools.

Alongside governance from the IT team, citizen developers can help fuel the productivity and efficiency of an organization. Fortunately, 92% of IT teams believe their teams have the skills needed to implement and leverage workflow automation solutions, and they can make sure this is done properly by:

■ Informing staff about approved tools and providing them access

■ Defining security protocols

■ Offering ongoing mentorship and support

Embracing Automation Solutions

Almost 41% of IT and Ops professionals are still spending too much time on manual administrative tasks, which hampers their overall productivity. IT and Ops pros want to see positive change and are asking for more automated solutions, clearer priorities, and more autonomy to implement solutions. Many companies are already responding by taking steps to introduce more automation into their operations.

75% of teams are planning on increasing their investment in automation, with the vast majority already using low-code/no-code tools. And the results speak for themselves.

A whopping 94% of organizations who have implemented automation tools say that it has increased their productivity.

Given the favorable outcomes, in the next 12-18 months IT and Ops teams plan to prioritize automation for document workflows relating to Finance, Sales, and Marketing.

When it comes to automation, more than 63% of IT and Ops personnel are looking for tools that meet specific requirements, such as tools that:

■ Are cost-efficient

■ Improve productivity and streamline outdated processes

■ Prioritize security and privacy for sensitive documentation

Challenging Times Need Innovative Solutions

It's clear that we are still facing challenges and are still adjusting to a transforming workforce. The good news is that we have evidence that investing in automation and monitoring the use of automation tools within an organization results in increased productivity, efficiency, and a more satisfied workforce.

The results of this survey should prompt leaders to ask questions about their strategic plans, such as:

■ Are we giving automation as much attention as we should?

■ How do I expect to maintain a competitive advantage?

■ How can I invest in my talent pool so they feel heard, appreciated, and supported?

■ What can I prioritize in the next 3, 6, and 12 months to put us on the right track?

■ If I don't embrace automation and AI, what are the repercussions? Can we survive those repercussions?

Shawn Herring is CMO of airSlate
Share this

The Latest

June 18, 2024

With the rise of digital transformation and the increasing reliance on applications for business operations, the need for application performance management (APM) has become more critical ... This blog explains what APM is all about, its significance and key features ...

June 17, 2024

Generative AI (GenAI) has captured significant attention by redefining content creation and automation processes. Despite this surge in GenAI's popularity, it's crucial to highlight the continuous, vital role of machine learning (ML) in underpinning crucial business functions. This era is not about GenAI replacing ML; rather, it's about these technologies collaborating to supercharge intelligent automation across industries ...

June 13, 2024

As organizations continue to navigate their digital transformation journeys, the need for efficient, secure, and scalable data movement strategies has never been more critical ... In an era when enterprise IT landscapes are continually evolving, the strategic movement of data has become a cornerstone of maintaining agility, competitive edge, and operational efficiency ...

June 12, 2024

In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...

June 11, 2024
Over the past decade, the pace of technological progress has reached unprecedented levels, where fads both quickly rise and shrink in popularity. From AI and composability to augmented reality and quantum computing, the toolkit of emerging technologies is continuing to expand, creating a complex set of opportunities and challenges for businesses to address. In order to keep pace with competitors, avoiding new models and ideas is not an option. It's critical for organizations to determine whether an idea has transformative properties or is just a flash in the pan — a challenge tackled in Endava's new 2024 Emerging Tech Unpacked Report ...
June 10, 2024

The rapidly evolving nature of the industry, particularly with the recent surge in generative AI, can catch firms off-guard, leaving them scrambling to adapt to new trends without the necessary funds ... This blog will discuss effective strategies for optimizing cloud expenses to free up funds for emerging AI technologies, ensuring companies can adapt and thrive without financial strain ...

June 06, 2024

Software developers are spending more than 57% of their time being dragged into "war rooms" to solve application performance issues, rather than investing their time developing new, cutting-edge software applications as part of their organization's innovation strategy, according to a new report from Cisco ...

June 05, 2024

Generative Artificial Intelligence (GenAI) is continuing to see massive adoption and expanding use cases, despite some ongoing concerns related to bias and performance. This is clear from the results of Applause's 2024 GenAI Survey, which examined how digital quality professionals use and experience GenAI technology ... Here's what we found ...

June 04, 2024

Many times customers want to know why their measured performance doesn't match the speed advertised (by the platform vendor, software vendor, network vendor, etc). Assuming the advertised speeds are (a) within the realm of physical possibility and obeys the laws of physics, and (b) are real achievable speeds and not "click-bait," there are at least ten reasons for being unable to achieve advertised speeds. In situations where customer expectations and measured performance don't align, use the following checklist to help determine the reason(s) why ...

June 03, 2024

With so many systems potentially impacting applications performance, it is critical to find ways to separate insights from data that is often white noise. When cross-functional teams have clear alignment on what KPIs matter to them and their users' experiences, they can implement tools and processes that best support them. In the end, there must be collective ownership ...