IT Has Proven Rapid Digital Transformation is Possible - What's Next?
November 12, 2020

Paul Davenport
AppNeta

Share this

The pandemic effectively "shocked" enterprises into pushing the gas on tech initiatives that, on the one hand, support a more flexible, decentralized workforce, but that were by-and-large already on the roadmap, regardless of whether businesses had been planning to support widespread work-from-home or not.

Retiring legacy, hardware-based applications and workflows that committed workers to sharing an office for more flexible and scalable cloud tools, for instance, was already in progress (though relatively slowly) at many businesses well before the pandemic made cloud migration a top priority. Showing business leaders that accelerated "digital transformations" like these could even be pulled off (let alone successfully) was just one business myth that was dispelled as part of the pandemic.

The second myth (at least among wary enterprise decision makers) was that IT teams couldn't successfully deploy network infrastructures that were fit to support widespread WFH. Not only has this been dispelled (again, many of the required changes to enable WFH go hand-in-hand with long-simmering digital overhauls), but many newly-remote teams are actually performing better in their new environment.

However, just because enterprise IT have proven in many cases that they can support an almost fully remote workforce doesn't mean that this will be the enterprise standard going forward.

A study conducted by workplace chat app Blind found that among the biggest Silicon Valley tech companies, for instance, pandemic-induced WFH is leading to workers feeling 68 percent more burnt out than they did last year. While the feeling is subjective, the increase can't be ignored. That said, workers in other industries like healthcare are seeing tangible benefits in conducting work at a distance.

So while WFH will never be a fit for every worker, now that both IT and knowledge workers have debunked the misconceptions of their most skeptical enterprise leaders, it'll be hard to convince everyone to "go back" to the old way once restrictions are finally lifted.

All of this goes to show that as much as we've learned about the positives of WFH in this global "experiment" in decentralization, it's too soon to fully say goodbye to the office as we knew it before the pandemic. Instead, companies will need to adapt to support a more fluid, "anywhere operations" model for work that will allow employees to enjoy similar experiences with the job wherever they log on.

For network operations teams going forward, the biggest challenge will be keeping up with the accelerated pace of change now that they've proven to skeptical business leaders their efficiency (and efficacy) in successfully transforming the network. This will require teams to put a greater emphasis on leveraging comprehensive visibility into end-user performance wherever users are located now that the footprint for potential errors has expanded with workers at home.

Supporting this "new normal" calls for enterprise IT teams to synchronize visibility across their rapidly evolving network footprint to ensure they can monitor and manage the digital experiences of users leveraging any app, from any location, at any point in time. With users logging onto the network from all over the map and adopting new technologies to stay in sync with their times, enterprise IT teams have to seek out visibility into network environments that they don't inherently have clear insights into or control over to ensure successful deployment.

Paul Davenport is Marketing Communications Manager at AppNeta
Share this

The Latest

September 27, 2022

Users have high expectations around applications — quick loading times, look and feel visually advanced, with feature-rich content, video streaming, and multimedia capabilities — all of these devour network bandwidth. With millions of users accessing applications and mobile apps from multiple devices, most companies today generate seemingly unmanageable volumes of data and traffic on their networks ...

September 26, 2022

In Italy, it is customary to treat wine as part of the meal ... Too often, testing is treated with the same reverence as the post-meal task of loading the dishwasher, when it should be treated like an elegant wine pairing ...

September 23, 2022

In order to properly sort through all monitoring noise and identify true problems, their causes, and to prioritize them for response by the IT team, they have created and built a revolutionary new system using a meta-cognitive model ...

September 22, 2022

As we shift further into a digital-first world, where having a reliable online experience becomes more essential, Site Reliability Engineers remain in-demand among organizations of all sizes ... This diverse set of skills and values can be difficult to interview for. In this blog, we'll get you started with some example questions and processes to find your ideal SRE ...

September 21, 2022

US government agencies are bringing more of their employees back into the office and implementing hybrid work schedules, but federal workers are worried that their agencies' IT architectures aren't built to handle the "new normal." They fear that the reactive, manual methods used by the current systems in dealing with user, IT architecture and application problems will degrade the user experience and negatively affect productivity. In fact, according to a recent survey, many federal employees are concerned that they won't work as effectively back in the office as they did at home ...

September 20, 2022

Users today expect a seamless, uninterrupted experience when interacting with their web and mobile apps. Their expectations have continued to grow in tandem with their appetite for new features and consistent updates. Mobile apps have responded by increasing their release cadence by up to 40%, releasing a new full version of their app every 4-5 days, as determined in this year's SmartBear State of Software Quality | Application Stability Index report ...

September 19, 2022

In this second part of the blog series, we look at how adopting AIOps capabilities can drive business value for an organization ...

September 16, 2022

ITOPS and DevOps is in the midst of a surge of innovation. New devices and new systems are appearing at an unprecedented rate. There are many drivers of this phenomenon, from virtualization and containerization of applications and services to the need for improved security and the proliferation of 5G and IOT devices. The interconnectedness and the interdependencies of these technologies also greatly increase systems complexity and therefore increase the sheer volume of things that need to be integrated, monitored, and maintained ...

September 15, 2022

IT talent acquisition challenges are now heavily influencing technology investment decisions, according to new research from Salesforce's MuleSoft. The 2022 IT Leaders Pulse Report reveals that almost three quarters (73%) of senior IT leaders agree that acquiring IT talent has never been harder, and nearly all (98%) respondents say attracting IT talent influences their organization's technology investment choices ...

September 14, 2022

The findings of the 2022 Observability Forecast offer a detailed view of how this practice is shaping engineering and the technologies of the future. Here are 10 key takeaways from the forecast ...