IT Monitoring Changing in 2018
April 24, 2018
Share this

Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).

Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.

DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:

■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations

■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations

■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others

Further Key Highlights:

■ 71% of organizations reported that their IT performance data is not actionable.

■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.

Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.

“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”

The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.

Share this

The Latest

March 21, 2019

Achieving audit compliance within your IT ecosystem can be an iterative process, and it doesn't have to be compressed into the five days before the audit is due. Following is a four-step process I use to guide clients through the process of preparing for and successfully completing IT audits ...

March 20, 2019

Network performance issues come in all shapes and sizes, and can require vast amounts of time and resources to solve. Here are three examples of painful network performance issues you're likely to encounter this year, and how NPMD solutions can help you overcome them ...

March 19, 2019

"Scale up" versus "scale out" doesn't just apply to hardware investments, it also has an impact on product features. "Scale up" promotes buying the feature set you think you need now, then adding "feature modules" and licenses as you discover additional feature requirements are needed. Often as networks grow in size they also grow in complexity ...

March 18, 2019

Network Packet Brokers play a critical role in gaining visibility into new complex networks. They deliver the packet data and information IT and security teams need to identify problems, recognize security issues, and ensure overall network performance. However, not all Packet Brokers are created equal when it comes to scalability. Simply "scaling up" your network infrastructure at every growth point is a more complex and more expensive endeavor over time. Let's explore three ways the "scale up" approach to infrastructure growth impedes NetOps and security professionals (and the business as a whole) ...

March 15, 2019

Loyal users are the key to your service desk's success. Happy users want to use your services and they recommend your services in the organization. It takes time and effort to exceed user expectations, but doing so means keeping the promises we make to our users and being careful not to do too much without careful consideration for what's best for the organization and users ...

March 14, 2019

What's the difference between user satisfaction and user loyalty? How can you measure whether your users are satisfied and will keep buying from you? How much effort should you make to offer your users the ultimate experience? If you're a service provider, what matters in the end is whether users will keep coming back to you and will stay loyal ...

March 13, 2019

What if I said that a 95% reduction in the amount of IT noise, 99% reduction in ticket volume and 99% L1 resolution rate are not only possible, but that some of the largest, most complex enterprises in the world see these metrics in their environments every day, thanks to Artificial Intelligence (AI) and Machine Learning (ML)? Would you dismiss that as belonging to the realm of science fiction? ...

March 12, 2019
As a consumer, when you order products online, how do you expect them to get delivered? Some key requirements are: the product must arrive on time, well-packed, and ultimately must give you an easy gateway to return it if it is not as per your expectations. All this has been made possible via a single application. But what if this application doesn't function the way you want or cracks down mid-way, or probably leaks off information about you to some potential hackers? Technical uncertainty and digital chaos are the two double-edged swords dangling over this billion-dollar ecommerce market. Can Quality Assurance and Software Testing save application developers from this endless juggle? ...
March 11, 2019

Of those surveyed, 96% of organizations have a digital transformation strategy, with 57% approaching it as an enterprise-wide priority, with a clear emphasis on speed of business, costs, risk, and customer satisfaction, according to IDC’s Aligning IT Strategies and Business Expectations for Digital Transformation Success, sponsored by EasyVista ...

March 08, 2019

One of my ongoing areas of focus is analytics, AIOps, and the intersection with AI and machine learning more broadly. Within this space, sad to say, semantic confusion surrounding just what these terms mean echoes the confusions surrounding ITSM ...