Skip to main content

IT Monitoring Changing in 2018

Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).

Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.

DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:

■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations

■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations

■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others

Further Key Highlights:

■ 71% of organizations reported that their IT performance data is not actionable.

■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.

Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.

“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”

The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

IT Monitoring Changing in 2018

Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).

Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.

DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:

■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations

■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations

■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others

Further Key Highlights:

■ 71% of organizations reported that their IT performance data is not actionable.

■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.

Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.

“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”

The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...