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IT Monitoring Changing in 2018

Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).

Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.

DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:

■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations

■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations

■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others

Further Key Highlights:

■ 71% of organizations reported that their IT performance data is not actionable.

■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.

Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.

“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”

The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.

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IT Monitoring Changing in 2018

Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).

Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.

DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:

■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations

■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations

■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others

Further Key Highlights:

■ 71% of organizations reported that their IT performance data is not actionable.

■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.

Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.

“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”

The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.

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E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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