Managing emerging technologies such as Cloud, microservices and containers and SDx are driving organizations to redefine their IT monitoring strategies, according to a new study titled 17 Areas Shaping the Information Technology Operations Market in 2018 from Digital Enterprise Journal (DEJ).
Additionally, the study based on insights from more than 2,500 organizations shows the increased importance of AI-enabled IT Operations, machine learning, and advanced analytics as companies deal with key performance challenges.
DEJ's Top Performing Organizations (TPO) Maturity framework shows that, in terms of IT Operations performance, the top 20% of organizations are experiencing significant operational and business benefits such as:
■ 2016 minutes less spent for Mean Time to Resolution (MTTR) per incident as compared to all other organizations
■ 2.5 times more IT resources available for transformation, growth and innovation for TPO in IT Operations
■ Percent of performance issues that are proactively detected: 76% - TPO; 52% - All others
Further Key Highlights:
■ 71% of organizations reported that their IT performance data is not actionable.
■ 79% reported that adding more IT staff to address IT incident management is not an effective strategy.
Overall, DEJ's research shows that the road to becoming a digital business runs through IT Operations, but IT Operations needs to be modernized to enable digital transformation.
“As new technologies are entering the enterprise at a rate that is much faster than in the past, IT Operations organizations cannot afford to play catch-up and have to develop a mix of capabilities that will allow them to create a competitive advantage for their business organizations,” states Bojan Simic, Founder and Chief Analyst of Digital Enterprise Journal. “These capabilities include providing context behind performance data, strong correlation and automation capabilities and embracing a proactive and service centric approach when managing IT Operations.”
The study also shows the importance of monitoring IT performance from the business perspective and creating a business case for the purchase of IT Operations solutions. 58% of organizations reported that the monitoring of IT performance from a user perspective is a strategic goal for IT transformation, while 47% reported that the inability to build a business case is the key obstacle for investing in IT Operations solutions.
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