IT Organizations Lack Visibility into Application Performance and User Experience
February 24, 2016

Kalyan Ramanathan
AppDynamics

Share this

A lack of integrated monitoring capabilities impacts companies’ ability to optimize application performance and influence business outcomes, according to the AppDynamics Business Impact of User Experience survey, conducted by analyst firm Dimensional Research.

The global survey, which included responses from 423 web and mobile application stakeholders, also found that only 38 percent of respondents quantify the dollar cost to the business of poor user experience.

Overall, the survey found that few companies have a fully integrated view of end-user experience, and most companies lack solid metrics about the cost to the business of poor user experience.

Specifically, the three most important take-aways consisted of:

Existing tools are not integrated and create data silos: Most companies lack a single view of application performance and business metrics. Fewer than one in four respondents have integrated their user experience tools; 77 percent say their metrics exist in “data silos” and most of those — 74 percent— say that lack of integration impacts their ability to use performance data effectively.

Most companies are unable to connect the dots between poor digital performance and the cost to the business: While 88 percent say it is valuable to know the dollar cost of poor user experience, only 38 percent quantify it.

Executives want — but don’t have — real-time performance metrics: More than half of executives (61 percent) said it was “very important” to get business impact/performance metrics quickly, yet only one-third (32 percent) have the ability to track metrics in real time.The rest use reporting systems that run on a schedule (46 percent) or correlate data from systems of record into a data warehouse as needed (22 percent).

“Based on our findings, the majority of companies are still trying to get a handle on measuring and managing user experience,” said Diane Hagglund, Founder and Principal at Dimensional Research. “Lack of integration of application performance management tools is one major problem, but there’s another issue, too: the lack of visibility into how experience affects business metrics also prevents IT leaders from influencing business outcomes positively.”

The study validates that very few IT organizations have an accurate, comprehensive view of how their users experience their application. A fully integrated solution that presents performance and business metrics in a single-pane-of-glass can deliver what these companies are missing: a way to trace and monitor transactions from the end user’s perspective, across all their interactions, through the entire application and infrastructure environment, to help proactively solve performance issues and ensure a better user experience.


Dimensional Research Survey Methodology: AppDynamics commissioned Dimensional Research to conduct a survey of individuals with responsibility for web and/or mobile applications. Of the 423 respondents who completed the survey, the largest category (32 percent) worked for companies with more than 5,000 employees. Approximately equal numbers of respondents worked for companies with revenues up to $50 million, from $50 million to $1 billion, and $1 billion plus. This global survey included participants from the United States (75 percent), Canada, United Kingdom, France, Germany, and other countries.

Kalyan Ramanathan is VP Marketing at AppDynamics.

Share this

The Latest

October 21, 2019

An effective breakpoint strategy helps deliver sharp, properly sized images, which are some of the most compelling pieces of content on a web page. Lack of such a strategy can lead to jagged images or ones that take too long to render due to excessive size, potentially reducing the overall effectiveness of web pages — and driving down the quality of the user experience. In this blog, we will explore just how significant image breakpoints are to businesses, and some important device-related factors to consider in image breakpoint decisions to deliver the optimally-sized web image every time ...

October 17, 2019

As the data generated by organizations grows, APM tools are now required to do a lot more than basic monitoring of metrics. Modern data is often raw and unstructured and requires more advanced methods of analysis. The tools must help dig deep into this data for both forensic analysis and predictive analysis. To extract more accurate and cheaper insights, modern APM tools use Big Data techniques to store, access, and analyze the multi-dimensional data ...

October 16, 2019

Modern enterprises are generating data at an unprecedented rate but aren't taking advantage of all the data available to them in order to drive real-time, actionable insights. According to a recent study commissioned by Actian, more than half of enterprises today are unable to efficiently manage nor effectively use data to drive decision-making ...

October 15, 2019

According to a study by Forrester Research, an enhanced UX design can increase the conversion rate by 400%. If UX has become the ultimate arbiter in determining the success or failure of a product or service, let us first understand what UX is all about ...

October 10, 2019

The requirements of an APM tool are now much more complex than they've ever been. Not only do they need to trace a user transaction across numerous microservices on the same system, but they also need to happen pretty fast ...

October 09, 2019

Performance monitoring is an old problem. As technology has advanced, we've had to evolve how we monitor applications. Initially, performance monitoring largely involved sending ICMP messages to start troubleshooting a down or slow application. Applications have gotten much more complex, so this is no longer enough. Now we need to know not just whether an application is broken, but why it broke. So APM has had to evolve over the years for us to get there. But how did this evolution take place, and what happens next? Let's find out ...

October 08, 2019

There are some IT organizations that are using DevOps methodology but are wary of getting bogged down in ITSM procedures. But without at least some ITSM controls in place, organizations lose their focus on systematic customer engagement, making it harder for them to scale ...

October 07, 2019
OK, I admit it. "Service modeling" is an awkward term, especially when you're trying to frame three rather controversial acronyms in the same overall place: CMDB, CMS and DDM. Nevertheless, that's exactly what we did in EMA's most recent research: <span style="font-style: italic;">Service Modeling in the Age of Cloud and Containers</span>. The goal was to establish a more holistic context for looking at the synergies and differences across all these areas ...
October 03, 2019

If you have deployed a Java application in production, you've probably encountered a situation where the application suddenly starts to take up a large amount of CPU. When this happens, application response becomes sluggish and users begin to complain about slow response. Often the solution to this problem is to restart the application and, lo and behold, the problem goes away — only to reappear a few days later. A key question then is: how to troubleshoot high CPU usage of a Java application? ...

October 02, 2019

Operations are no longer tethered tightly to a main office, as the headquarters-centric model has been retired in favor of a more decentralized enterprise structure. Rather than focus the business around a single location, enterprises are now comprised of a web of remote offices and individuals, where network connectivity has broken down the geographic barriers that in the past limited the availability of talent and resources. Key to the success of the decentralized enterprise model is a new generation of collaboration and communication tools ...