IT Pro Day: Tech Pros Motivated to Take on New Challenges and Expand Responsibilities

Learn more about SolarWinds

After a year of unprecedented challenges and change, tech pros responding to this year’s survey, IT Pro Day 2021 survey: Bring IT On from SolarWinds, report a positive perception of their roles and say they look forward to what lies ahead.


Almost half (48%) of tech pro respondents say they’re proud of what they do, another 44% love what they do, and 41% believe this year has proven they’re more capable than they realized.

As tech pros look to the future, 62% of respondents say they’re motivated to succeed in their roles and nearly all (81%) of the tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year.

The survey supports IT Professionals Day, which is observed on the third Tuesday of every September (September 21, 2021) and aims to celebrate the invincible heroes of IT who rise to the challenge every day in navigating monumental and ever-shifting transformations across the globe.

“This year's IT Pro Day survey results showcase IT pros' adaptability and dedication to expanding the more prominent roles they've taken on over the past year to support remote and hybrid work,” said Chrystal Taylor, Head Geek, SolarWinds. “As more tech pros embrace the ‘Bring IT On’ mentality, reaching for more responsibility and a leading role in the digital transformations of their businesses—and setting goals to get there—we can certainly expect how the IT organization is viewed by the business to completely transform in the future.”

Tech pro respondents also agree a balance between nontechnical skills and more traditional technical certifications and experience will play a large role in enabling career advancement, though past surveys showed finding time to cultivate these skills is often limited. This year’s IT Pro Day survey shows life is an IT classroom, and many of the nontechnical skills key to advancement can be gained at home or through hobbies, reducing the barrier to advancement for tech pros seeking higher-level opportunities at work requiring those skills. Collaboration (teamwork, listening to others, networking; 66%), innovative or creative problem-solving (48%), and communication (public speaking, written documents; 46%) are the most important nontechnical skills necessary for advancement.

These nontechnical skill sets will play a large role in enabling tech pros to achieve advanced responsibilities, such as project management and becoming part of the decision-making process, which 34% of tech pro respondents say is their biggest opportunity at work in the next year. Meanwhile, tech pros are also cautious of challenges on the horizon, like cybersecurity threats and burnout, but are confident the continued evolution of IT operations in the new normal—such as new tools and processes—will create positive change.

Bring it on

After a year of unprecedented challenges, tech pro respondents say “Bring IT On” to the year ahead. They feel a sense of pride in their achievements and are highly motivated to expand their responsibilities and embrace new opportunities for professional growth.

■ When reflecting on positive lessons learned about themselves in the last year, 41% believe this year has proven they’re more capable than they realized.

■ Nearly a quarter (24%) of respondents say they learned they have leadership skills, which will benefit them as they look to higher-level, more cross-functional responsibilities and roles in the future.

■ 48% of tech pro respondents also say they’re proud of what they do.

■ More than two-thirds (67%) of the respondents say they expect their level of responsibility at work to increase over the next year.

■ 27% of those surveyed are extremely motivated to succeed in their roles, saying they’ve set specific goals and look forward to achieving them.

■ 81% of tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year, the biggest of which is continuous education (gaining new skills and certifications), chosen by more than half (56%) of the respondents.

Balance between technical and nontechnical skills

Tech pro respondents increasingly recognize a balance between nontechnical skills learned in daily life and technical skills/professional certifications will be key to career enhancement and new opportunities in the future.

■ Tech pro respondents report security (57%), troubleshooting (51%), and network management (49%) as the top technical skills needed to progress in their careers.

■ At the same time, collaboration (for example, teamwork, listening to others, and networking at 66%), innovative or creative problem-solving (48%), and communication (such as public speaking, written documents at 46%) are seen as the most important nontechnical skills necessary for advancement.

■ Respondents also say the following experiences at home or in general daily life are perceived as most useful at work:
- Time management (e.g., prioritization, organization; 69%)
- Communication skills (verbal and nonverbal; 67%)
- Interpersonal skills (e.g., adaptability, flexibility, patience; 66%)
- Problem-solving (65%)

■ Additionally, nearly three-fourths (70%) of those surveyed say they have a hobby that helps them in their day-to-day role as a tech pro.

■ These nontechnical skill sets will play a large role in enabling tech pros to achieve bigger responsibilities, such as project management and becoming part of the decision-making process, which 34% of respondents say is their biggest opportunity at work in the next year.

■ According to the Monster Future of Work: 2021 Outlook survey, recruiters chose soft skills—topped by dependability, teamwork/ collaboration, and problem-solving/critical thinking—as the most important skills they're seeking in new hires.

■ Further, more than half (56%) of tech pro respondents believe they’ll have the chance to broaden their education to acquire new certifications and skills, helping them excel in their careers and workplaces.

Positive change

Though tech pros are wary of future challenges like cybersecurity threats and burnout, they believe an evolution in the IT operations of their organizations will create positive change.

■ More than half (53%) of tech pro respondents cite cyberthreats as the biggest challenge they expect their organizations to face in the next year, followed closely by employee burnout (48%), the struggle to hire for specific roles due to ongoing skills gaps/skills shortages (40%), and an increased or unmanageable workload (37%).

■ However, respondents anticipate their organizations’ IT operations will evolve in the “next normal” to better prioritize investments and address these potential challenges:
- Implementing new tools and processes to better address security, compliance, and risk (68%)
- Adding more collaborative technologies (44%)
- Adopting next-generation IT operations solutions (40%)

The SolarWinds IT Pro Day 2021 survey was conducted throughout August 2021 and surveyed 287 IT professionals globally who participate in the SolarWinds THWACK user community, including a mix of IT generalists, software engineers, developers, and security and data professionals.

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IT Pro Day: Tech Pros Motivated to Take on New Challenges and Expand Responsibilities

Learn more about SolarWinds

After a year of unprecedented challenges and change, tech pros responding to this year’s survey, IT Pro Day 2021 survey: Bring IT On from SolarWinds, report a positive perception of their roles and say they look forward to what lies ahead.


Almost half (48%) of tech pro respondents say they’re proud of what they do, another 44% love what they do, and 41% believe this year has proven they’re more capable than they realized.

As tech pros look to the future, 62% of respondents say they’re motivated to succeed in their roles and nearly all (81%) of the tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year.

The survey supports IT Professionals Day, which is observed on the third Tuesday of every September (September 21, 2021) and aims to celebrate the invincible heroes of IT who rise to the challenge every day in navigating monumental and ever-shifting transformations across the globe.

“This year's IT Pro Day survey results showcase IT pros' adaptability and dedication to expanding the more prominent roles they've taken on over the past year to support remote and hybrid work,” said Chrystal Taylor, Head Geek, SolarWinds. “As more tech pros embrace the ‘Bring IT On’ mentality, reaching for more responsibility and a leading role in the digital transformations of their businesses—and setting goals to get there—we can certainly expect how the IT organization is viewed by the business to completely transform in the future.”

Tech pro respondents also agree a balance between nontechnical skills and more traditional technical certifications and experience will play a large role in enabling career advancement, though past surveys showed finding time to cultivate these skills is often limited. This year’s IT Pro Day survey shows life is an IT classroom, and many of the nontechnical skills key to advancement can be gained at home or through hobbies, reducing the barrier to advancement for tech pros seeking higher-level opportunities at work requiring those skills. Collaboration (teamwork, listening to others, networking; 66%), innovative or creative problem-solving (48%), and communication (public speaking, written documents; 46%) are the most important nontechnical skills necessary for advancement.

These nontechnical skill sets will play a large role in enabling tech pros to achieve advanced responsibilities, such as project management and becoming part of the decision-making process, which 34% of tech pro respondents say is their biggest opportunity at work in the next year. Meanwhile, tech pros are also cautious of challenges on the horizon, like cybersecurity threats and burnout, but are confident the continued evolution of IT operations in the new normal—such as new tools and processes—will create positive change.

Bring it on

After a year of unprecedented challenges, tech pro respondents say “Bring IT On” to the year ahead. They feel a sense of pride in their achievements and are highly motivated to expand their responsibilities and embrace new opportunities for professional growth.

■ When reflecting on positive lessons learned about themselves in the last year, 41% believe this year has proven they’re more capable than they realized.

■ Nearly a quarter (24%) of respondents say they learned they have leadership skills, which will benefit them as they look to higher-level, more cross-functional responsibilities and roles in the future.

■ 48% of tech pro respondents also say they’re proud of what they do.

■ More than two-thirds (67%) of the respondents say they expect their level of responsibility at work to increase over the next year.

■ 27% of those surveyed are extremely motivated to succeed in their roles, saying they’ve set specific goals and look forward to achieving them.

■ 81% of tech pro respondents agree there will be multiple opportunities to develop and enhance their careers in the next year, the biggest of which is continuous education (gaining new skills and certifications), chosen by more than half (56%) of the respondents.

Balance between technical and nontechnical skills

Tech pro respondents increasingly recognize a balance between nontechnical skills learned in daily life and technical skills/professional certifications will be key to career enhancement and new opportunities in the future.

■ Tech pro respondents report security (57%), troubleshooting (51%), and network management (49%) as the top technical skills needed to progress in their careers.

■ At the same time, collaboration (for example, teamwork, listening to others, and networking at 66%), innovative or creative problem-solving (48%), and communication (such as public speaking, written documents at 46%) are seen as the most important nontechnical skills necessary for advancement.

■ Respondents also say the following experiences at home or in general daily life are perceived as most useful at work:
- Time management (e.g., prioritization, organization; 69%)
- Communication skills (verbal and nonverbal; 67%)
- Interpersonal skills (e.g., adaptability, flexibility, patience; 66%)
- Problem-solving (65%)

■ Additionally, nearly three-fourths (70%) of those surveyed say they have a hobby that helps them in their day-to-day role as a tech pro.

■ These nontechnical skill sets will play a large role in enabling tech pros to achieve bigger responsibilities, such as project management and becoming part of the decision-making process, which 34% of respondents say is their biggest opportunity at work in the next year.

■ According to the Monster Future of Work: 2021 Outlook survey, recruiters chose soft skills—topped by dependability, teamwork/ collaboration, and problem-solving/critical thinking—as the most important skills they're seeking in new hires.

■ Further, more than half (56%) of tech pro respondents believe they’ll have the chance to broaden their education to acquire new certifications and skills, helping them excel in their careers and workplaces.

Positive change

Though tech pros are wary of future challenges like cybersecurity threats and burnout, they believe an evolution in the IT operations of their organizations will create positive change.

■ More than half (53%) of tech pro respondents cite cyberthreats as the biggest challenge they expect their organizations to face in the next year, followed closely by employee burnout (48%), the struggle to hire for specific roles due to ongoing skills gaps/skills shortages (40%), and an increased or unmanageable workload (37%).

■ However, respondents anticipate their organizations’ IT operations will evolve in the “next normal” to better prioritize investments and address these potential challenges:
- Implementing new tools and processes to better address security, compliance, and risk (68%)
- Adding more collaborative technologies (44%)
- Adopting next-generation IT operations solutions (40%)

The SolarWinds IT Pro Day 2021 survey was conducted throughout August 2021 and surveyed 287 IT professionals globally who participate in the SolarWinds THWACK user community, including a mix of IT generalists, software engineers, developers, and security and data professionals.

Related Links

Hot Topics

The Latest

The Hidden Data Engineering Work Required to Make Enterprise AI Viable

If AI is the engine of a modern organization, then data engineering is the road system beneath it. You can build the most powerful engine in the world, but without paved roads, traffic signals, and bridges that can support its weight, it will stall. In many enterprises, the engine is ready. The roads are not ...

Why AI Is the Differentiator for Operationally Resilient Organizations

In the world of digital-first business, there is no tolerance for service outages. Businesses know that outages are the quickest way to lose money and customers. For smaller organizations, unplanned downtime could even force the business to close ... A new study from PagerDuty, The State of AI-First Operations, reveals that companies actively incorporating AI into operations now view operational resilience as a growth driver rather than a cost center. But how are they achieving it? ...

Escaping Pilot Purgatory: How AI Becomes an Operational Advantage

In live financial environments, capital markets software cannot pause for rebuilds. New capabilities are introduced as stacked technology layers to meet evolving demands while systems remain active, data keeps moving, and controls stay intact. AI is no exception, and its opportunities are significant: accelerated decision cycles, compressed manual workflows, and more effective operations across complex environments. The constraint isn't the models themselves, but the architectural environments they enter ...

Closing the Gap in Modern Tech and the Tools Meant to Monitor Them

Like most digital transformation shifts, organizations often prioritize productivity and leave security and observability to keep pace. This usually translates to both the mass implementation of new technology and fragmented monitoring and observability (M&O) tooling. In the era of AI and varied cloud architecture, a disparate observability function can be dangerous. IT teams will lack a complete picture of their IT environment, making it harder to diagnose issues while slowing down mean time to resolve (MTTR). In fact, according to recent data from the SolarWinds State of Monitoring & Observability Report, 77% of IT personnel said the lack of visibility across their on-prem and cloud architecture was an issue ...

MEAN TIME TO INSIGHT Podcast - Episode 23: NetOps Labor Shortage

In MEAN TIME TO INSIGHT Episode 23, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses the NetOps labor shortage ... 

Why FinOps Rewrote Its Mission and What It Signals for Technology Management

Technology management is evolving, and in turn, so is the scope of FinOps. The FinOps Foundation recently updated their mission statement from "advancing the people who manage the value of cloud" to "advancing the people who manage the value of technology." This seemingly small change solidifies a larger evolution: FinOps practitioners have organically expanded to be focused on more than just cloud cost optimization. Today, FinOps teams are largely — and quickly — expanding their job descriptions, evolving into a critical function for managing the full value of technology ...

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Enterprises are under pressure to scale AI quickly. Yet despite considerable investment, adoption continues to stall. One of the most overlooked reasons is vendor sprawl ... In reality, no organization deliberately sets out to create sprawling vendor ecosystems. More often, complexity accumulates over time through well-intentioned initiatives, such as enterprise-wide digital transformation efforts, point solutions, or decentralized sourcing strategies ...

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Nearly every conversation about AI eventually circles back to compute. GPUs dominate the headlines while cloud platforms compete for workloads and model benchmarks drive investment decisions. But underneath that noise, a quieter infrastructure challenge is taking shape. The real bottleneck in enterprise AI is not processing power, it is the ability to store, manage and retrieve the relentless volumes of data that AI systems generate, consume and multiply ...

Observability at a Crossroads: AI, Economics, Complexity and the Enduring Power of Open Source

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Explainability Is the New Battleground in AI-Powered Observability

The observability industry has an evolving relationship with AI. We're not skeptics, but it's clear that trust in AI must be earned ... In Grafana Labs' annual Observability Survey, 92% said they see real value in AI surfacing anomalies before they cause downtime. Another 91% endorsed AI for forecasting and root cause analysis. So while the demand is there, customers need it to be trustworthy, as the survey also found that the practitioners most enthusiastic about AI are also the most insistent on explainability ...