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IT Struggling to Deliver on Strong Demand for Mobile Apps

Pete Goldin
Editor and Publisher
APMdigest

Demand for new enterprise mobile applications is expected to rapidly increase, according to a new 451 Research global survey, sponsored by Kony.

The survey of found that more than half of the 480 respondents — IT management, IT development and line of business professionals from North America, Europe and Australia — plan to deploy 10 or more enterprise mobile apps during the next two years.

However, the survey also revealed that IT departments are ill-equipped to meet the demand for mobile apps due to budget and resourcing limitations, skills gap, legacy infrastructure, overall technology fragmentation and immature lifecycle workflows. As a result, many companies are looking to external resources to meet business demand for mobile apps.

"There is strong demand for new mobile apps, and companies are broadening their focus beyond core processes and application silos; however, enterprises are still very much in the early stages when it comes to mobile app strategies," said Chris Marsh, Principal Analyst, 451 Research. "IT is still in the driver's seat when it comes to both the bulk of internal mobile app development, technology procurement and project management, although line of business want input and greater collaboration. Line of business is also starting to bring a great amount of funding support to the discussion."

According to the study, the types of mobile apps in highest demand by enterprises in all industries including, healthcare, financial services, insurance and retail, are customer relationship management apps for sales, marketing and services, customer engagement and general employee productivity apps. A growing proportion of companies will look to IT for the bulk of their internal mobile app development. However, the mix of development diversifies beyond just IT, with 42 percent of mobile app development work being done outside of IT.

"The global market for enterprise mobility is expected to grow from $72 billion to $284 billion by 2019, nearly quadrupling in size," said Dave Shirk, president of Products and Marketing, Kony, Inc. "Companies need to be prepared to meet this demand for mobile business solutions with proper alignment between lines of business, IT developers and IT management, to effectively manage and lead enterprise mobility projects. As the largest independent provider of enterprise mobility solutions, Kony has successfully helped the world's leading enterprises to effectively use mobility as a catalyst for business innovation."

Key findings from the study include:

■ Developers need to prepare for an App-ageddon as companies look to IT for the bulk of their apps development: There will be a 25 percent increase in time spent on internal apps projects in the next two years - from 43 percent to 63 percent.

■ The mix of development diversifies beyond just IT: IT is doing the majority (58 percent) of mobile app development work currently, while 42 percent is being done outside of IT. However, in two years, the study reveals that this figure will increase: two-thirds of apps will be developed externally - by business application vendors (21 percent), system integrators (16 percent), digital agency partners (14 percent) and developer partners (14 percent).

■ Uncertainty of who leads mobile apps projects: The majority of developers and IT management with the enterprise are currently grappling with who has ownership of mobile projects: 55 percent of developers think they should lead mobile app projects, while 61 percent of IT management respondents said they should be leading, forcing enterprises to tear down internal barriers to align business and IT on mobile projects.

■ Disconnect between aspirations and capabilities: Among the companies planning to build 20+ employee apps, around 60% are also planning 20+ customer and partner apps. Majority (71 percent) of these companies expect IT to be managing those app projects.

■ Companies using mobile-specific tooling are ahead of the pack: Companies with the higher numbers of deployed apps are significantly less likely to opt for custom back-end integrations and more likely to be using mobile tools like MAPs and MBaaS.

Pete Goldin is Editor and Publisher of APMdigest

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IT Struggling to Deliver on Strong Demand for Mobile Apps

Pete Goldin
Editor and Publisher
APMdigest

Demand for new enterprise mobile applications is expected to rapidly increase, according to a new 451 Research global survey, sponsored by Kony.

The survey of found that more than half of the 480 respondents — IT management, IT development and line of business professionals from North America, Europe and Australia — plan to deploy 10 or more enterprise mobile apps during the next two years.

However, the survey also revealed that IT departments are ill-equipped to meet the demand for mobile apps due to budget and resourcing limitations, skills gap, legacy infrastructure, overall technology fragmentation and immature lifecycle workflows. As a result, many companies are looking to external resources to meet business demand for mobile apps.

"There is strong demand for new mobile apps, and companies are broadening their focus beyond core processes and application silos; however, enterprises are still very much in the early stages when it comes to mobile app strategies," said Chris Marsh, Principal Analyst, 451 Research. "IT is still in the driver's seat when it comes to both the bulk of internal mobile app development, technology procurement and project management, although line of business want input and greater collaboration. Line of business is also starting to bring a great amount of funding support to the discussion."

According to the study, the types of mobile apps in highest demand by enterprises in all industries including, healthcare, financial services, insurance and retail, are customer relationship management apps for sales, marketing and services, customer engagement and general employee productivity apps. A growing proportion of companies will look to IT for the bulk of their internal mobile app development. However, the mix of development diversifies beyond just IT, with 42 percent of mobile app development work being done outside of IT.

"The global market for enterprise mobility is expected to grow from $72 billion to $284 billion by 2019, nearly quadrupling in size," said Dave Shirk, president of Products and Marketing, Kony, Inc. "Companies need to be prepared to meet this demand for mobile business solutions with proper alignment between lines of business, IT developers and IT management, to effectively manage and lead enterprise mobility projects. As the largest independent provider of enterprise mobility solutions, Kony has successfully helped the world's leading enterprises to effectively use mobility as a catalyst for business innovation."

Key findings from the study include:

■ Developers need to prepare for an App-ageddon as companies look to IT for the bulk of their apps development: There will be a 25 percent increase in time spent on internal apps projects in the next two years - from 43 percent to 63 percent.

■ The mix of development diversifies beyond just IT: IT is doing the majority (58 percent) of mobile app development work currently, while 42 percent is being done outside of IT. However, in two years, the study reveals that this figure will increase: two-thirds of apps will be developed externally - by business application vendors (21 percent), system integrators (16 percent), digital agency partners (14 percent) and developer partners (14 percent).

■ Uncertainty of who leads mobile apps projects: The majority of developers and IT management with the enterprise are currently grappling with who has ownership of mobile projects: 55 percent of developers think they should lead mobile app projects, while 61 percent of IT management respondents said they should be leading, forcing enterprises to tear down internal barriers to align business and IT on mobile projects.

■ Disconnect between aspirations and capabilities: Among the companies planning to build 20+ employee apps, around 60% are also planning 20+ customer and partner apps. Majority (71 percent) of these companies expect IT to be managing those app projects.

■ Companies using mobile-specific tooling are ahead of the pack: Companies with the higher numbers of deployed apps are significantly less likely to opt for custom back-end integrations and more likely to be using mobile tools like MAPs and MBaaS.

Pete Goldin is Editor and Publisher of APMdigest

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In MEAN TIME TO INSIGHT Episode 12, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses purchasing new network observability solutions.... 

There's an image problem with mobile app security. While it's critical for highly regulated industries like financial services, it is often overlooked in others. This usually comes down to development priorities, which typically fall into three categories: user experience, app performance, and app security. When dealing with finite resources such as time, shifting priorities, and team skill sets, engineering teams often have to prioritize one over the others. Usually, security is the odd man out ...

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IT outages, caused by poor-quality software updates, are no longer rare incidents but rather frequent occurrences, directly impacting over half of US consumers. According to the 2024 Software Failure Sentiment Report from Harness, many now equate these failures to critical public health crises ...

In just a few months, Google will again head to Washington DC and meet with the government for a two-week remedy trial to cement the fate of what happens to Chrome and its search business in the face of ongoing antitrust court case(s). Or, Google may proactively decide to make changes, putting the power in its hands to outline a suitable remedy. Regardless of the outcome, one thing is sure: there will be far more implications for AI than just a shift in Google's Search business ... 

Image
Chrome

In today's fast-paced digital world, Application Performance Monitoring (APM) is crucial for maintaining the health of an organization's digital ecosystem. However, the complexities of modern IT environments, including distributed architectures, hybrid clouds, and dynamic workloads, present significant challenges ... This blog explores the challenges of implementing application performance monitoring (APM) and offers strategies for overcoming them ...

Service disruptions remain a critical concern for IT and business executives, with 88% of respondents saying they believe another major incident will occur in the next 12 months, according to a study from PagerDuty ...

IT infrastructure (on-premises, cloud, or hybrid) is becoming larger and more complex. IT management tools need data to drive better decision making and more process automation to complement manual intervention by IT staff. That is why smart organizations invest in the systems and strategies needed to make their IT infrastructure more resilient in the event of disruption, and why many are turning to application performance monitoring (APM) in conjunction with high availability (HA) clusters ...

In today's data-driven world, the management of databases has become increasingly complex and critical. The following are findings from Redgate's 2025 The State of the Database Landscape report ...

With the 2027 deadline for SAP S/4HANA migrations fast approaching, organizations are accelerating their transition plans ... For organizations that intend to remain on SAP ECC in the near-term, the focus has shifted to improving operational efficiencies and meeting demands for faster cycle times ...

As applications expand and systems intertwine, performance bottlenecks, quality lapses, and disjointed pipelines threaten progress. To stay ahead, leading organizations are turning to three foundational strategies: developer-first observability, API platform adoption, and sustainable test growth ...