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ITinvolve Launches New Version of Social ITSM Solution

ITinvolve announced the launch of its Winter '13 social IT service and knowledge management solutions.

ITinvolve's fourth product release in 12 months, Winter '13 incorporates frontline customer feedback and showcases ITinvolve's commitment to innovation in a market increasingly dissatisfied with traditional process-heavy, user-unfriendly tools.

Winter '13 delivers the following features:

- The ability to easily use ITinvolve's breakthrough social knowledge management and visualization capabilities as a complement to an existing Service Desk or ITSM investment

- Expanded capabilities to core IT processes for incident, request, problem, and change management that make ITinvolve both highly competitive with and strategically differentiated from traditional alternatives

- Numerous enhancements directly based on customer feedback, demonstrating that ITinvolve is a company that takes customer feedback and trust seriously

Winter '13 provides the following customer benefits:

- Improves time to resolve issues and restore service by 30 percent or more

- Reduces the number of changes that have unintended consequences by 30 percent or more

- Improves end-user satisfaction by 20 percent or more

- Enables IT departments to make decisions with confidence across a wide range of areas including: disaster recovery planning, data center consolidation and moves, mergers and acquisitions, and more

- Improves cross-team coordination of daily IT operations activities by 50 percent or more

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ITinvolve Launches New Version of Social ITSM Solution

ITinvolve announced the launch of its Winter '13 social IT service and knowledge management solutions.

ITinvolve's fourth product release in 12 months, Winter '13 incorporates frontline customer feedback and showcases ITinvolve's commitment to innovation in a market increasingly dissatisfied with traditional process-heavy, user-unfriendly tools.

Winter '13 delivers the following features:

- The ability to easily use ITinvolve's breakthrough social knowledge management and visualization capabilities as a complement to an existing Service Desk or ITSM investment

- Expanded capabilities to core IT processes for incident, request, problem, and change management that make ITinvolve both highly competitive with and strategically differentiated from traditional alternatives

- Numerous enhancements directly based on customer feedback, demonstrating that ITinvolve is a company that takes customer feedback and trust seriously

Winter '13 provides the following customer benefits:

- Improves time to resolve issues and restore service by 30 percent or more

- Reduces the number of changes that have unintended consequences by 30 percent or more

- Improves end-user satisfaction by 20 percent or more

- Enables IT departments to make decisions with confidence across a wide range of areas including: disaster recovery planning, data center consolidation and moves, mergers and acquisitions, and more

- Improves cross-team coordination of daily IT operations activities by 50 percent or more

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Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 5 covers the infrastructure and hardware supporting AI ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 4 covers advancements in AI technology ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 3 covers AI's impact on employees and their roles ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

In the final part of APMdigest's 2025 Predictions Series, industry experts offer predictions on how AI will evolve and impact technology and business in 2025 ...

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

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Broadcom

The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

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The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

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Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...