ITinvolve Launches New Version of Social ITSM Solution
February 20, 2013
Share this

ITinvolve announced the launch of its Winter '13 social IT service and knowledge management solutions.

ITinvolve's fourth product release in 12 months, Winter '13 incorporates frontline customer feedback and showcases ITinvolve's commitment to innovation in a market increasingly dissatisfied with traditional process-heavy, user-unfriendly tools.

Winter '13 delivers the following features:

- The ability to easily use ITinvolve's breakthrough social knowledge management and visualization capabilities as a complement to an existing Service Desk or ITSM investment

- Expanded capabilities to core IT processes for incident, request, problem, and change management that make ITinvolve both highly competitive with and strategically differentiated from traditional alternatives

- Numerous enhancements directly based on customer feedback, demonstrating that ITinvolve is a company that takes customer feedback and trust seriously

Winter '13 provides the following customer benefits:

- Improves time to resolve issues and restore service by 30 percent or more

- Reduces the number of changes that have unintended consequences by 30 percent or more

- Improves end-user satisfaction by 20 percent or more

- Enables IT departments to make decisions with confidence across a wide range of areas including: disaster recovery planning, data center consolidation and moves, mergers and acquisitions, and more

- Improves cross-team coordination of daily IT operations activities by 50 percent or more

Share this

The Latest

June 21, 2024

In MEAN TIME TO INSIGHT Episode 7, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA continues on the theme of network automation, asking the question: Build or Buy? ...

June 20, 2024

The total cost of downtime for Global 2000 companies is $400 billion annually — or 9% of profits — when digital environments fail unexpectedly, according to The Hidden Costs of Downtime, a new report from Splunk ...

June 18, 2024

With the rise of digital transformation and the increasing reliance on applications for business operations, the need for application performance management (APM) has become more critical ... This blog explains what APM is all about, its significance and key features ...

June 17, 2024

Generative AI (GenAI) has captured significant attention by redefining content creation and automation processes. Despite this surge in GenAI's popularity, it's crucial to highlight the continuous, vital role of machine learning (ML) in underpinning crucial business functions. This era is not about GenAI replacing ML; rather, it's about these technologies collaborating to supercharge intelligent automation across industries ...

June 13, 2024

As organizations continue to navigate their digital transformation journeys, the need for efficient, secure, and scalable data movement strategies has never been more critical ... In an era when enterprise IT landscapes are continually evolving, the strategic movement of data has become a cornerstone of maintaining agility, competitive edge, and operational efficiency ...

June 12, 2024

In May, New Relic published the State of Observability for IT and Telecommunications Report to share insights, statistics, and analysis on the adoption and business value of observability for the IT and telecommunications industries. Here are five key takeaways from the report ...

June 11, 2024
Over the past decade, the pace of technological progress has reached unprecedented levels, where fads both quickly rise and shrink in popularity. From AI and composability to augmented reality and quantum computing, the toolkit of emerging technologies is continuing to expand, creating a complex set of opportunities and challenges for businesses to address. In order to keep pace with competitors, avoiding new models and ideas is not an option. It's critical for organizations to determine whether an idea has transformative properties or is just a flash in the pan — a challenge tackled in Endava's new 2024 Emerging Tech Unpacked Report ...
June 10, 2024

The rapidly evolving nature of the industry, particularly with the recent surge in generative AI, can catch firms off-guard, leaving them scrambling to adapt to new trends without the necessary funds ... This blog will discuss effective strategies for optimizing cloud expenses to free up funds for emerging AI technologies, ensuring companies can adapt and thrive without financial strain ...

June 06, 2024

Software developers are spending more than 57% of their time being dragged into "war rooms" to solve application performance issues, rather than investing their time developing new, cutting-edge software applications as part of their organization's innovation strategy, according to a new report from Cisco ...

June 05, 2024

Generative Artificial Intelligence (GenAI) is continuing to see massive adoption and expanding use cases, despite some ongoing concerns related to bias and performance. This is clear from the results of Applause's 2024 GenAI Survey, which examined how digital quality professionals use and experience GenAI technology ... Here's what we found ...