ITOA Delivers Powerful Insights
September 29, 2014

Sasha Gilenson
Evolven

Share this

IT Operations professionals are now facing overwhelming amounts of infrastructure-related changes - such as hardware upgrades, OS patching, software upgrades, and server consolidations.

Based on the results of a recent survey conducted by Evolven, The IT Operations Analytics Report offers valuable insights into the challenges facing IT Operations, and how IT Operations Analytics (ITOA) can address these issues .

How Many of Your Incidents are Related to Changes?

With IT systems becoming more complex and more critical to keeping the business available, how are companies prepared to make sure performance does not suffer?

82% of IT professionals surveyed experienced at least one unplanned outage in the past 24 months due to changes that were difficult to investigate.

Between applications, environments, and individual instances, mistakes and unauthorized changes happen, demanding that IT Ops spend significant amounts of time managing configuration values.

The more complex the environment, the longer it takes to rectify or recover from downtime, with one of the first questions usually asked being “What changed?”

For many in IT Operations, as we saw from our survey, the answer to this question is difficult to reach, requiring detailed information. IT teams find themselves in a never-ending chase to keep up with the pace of change across the IT landscape. IT organizations are increasingly recognizing, as the survey results show, that a proactive approach to risk identification is more effective for outage prevention than playing catch-up.

What Tools are Key to Achieving IT Operations Excellence?

Today’s increasingly complex environments simply can’t be managed effectively through traditional processes. Likewise, information should not be siloed, and enterprise systems should not be disparate and disconnected. Looking to increase efficiency and minimize errors caused by change, IT organizations are looking to enhance their configuration management.

76% of IT professionals surveyed say tools that analyze IT configuration issues are the key to IT operations performance.

Configuration inconsistencies and unauthorized changes cause the most extreme challenges in IT. At the same time, the pressures faced by IT are only increasing. On one hand, IT teams are being asked to hold down spending, while expected to improve service quality.

Organizations have seen the following issues result from poor configuration management:

■ Increased reactive support issues and lower availability

■ Inability to determine user impact from changes

■ Increased time to resolve problems

■ Higher costs due to unused components

What Use Case Types Would You Find Most Valuable for Leveraging ITOA?

As companies face increased IT complexity, which is slowing progress and placing strain on IT staff, they are seeking to get the most value out of their day-to-day IT operations.

88% of IT professionals surveyed see the value of IT Operations Analytics as being applied to common IT Operations use cases.

The vast majority of the IT professionals surveyed consider IT analytics to be the best solution for addressing IT’s big data challenges.

IT Operations Analytics can be effectively applied to many common use cases in IT Operations, such as:

Change Management: Perform sanity checks to determine the probability of success before any change is executed.

Configuration Management: Detect discrepancies from desired configuration (drift) and reduce risk to environment stability.

Incident Management: Reduce incident response time and help eliminate incidents from occurring, transforming the investigation process by automatically analyzing all changes that occurred since the system worked fine, applying pattern and statistics based algorithms to identify an incident’s root-cause.

Problem Management: Reach root cause, or a probable cause, identification faster.

IT Operations Analytics Helps

IT Operations Analytics can end the chronic change and configuration challenges facing IT Operations today. The takeaway is that analytics are crucial to IT evolution and business success.

Sasha Gilenson is the Founder and CEO of Evolven Software.

Share this

The Latest

January 25, 2022

Most enterprise IT organizations struggle with network and cloud infrastructure configuration management and worry that their networks will fail configuration compliance audits. This issue is amplified as enterprise network engineers continue to take the "if it's not broke, don't fix it" approach to network infrastructure management ...

January 24, 2022

The shift to containers and microservices is a key component of the digital transformation and shift to an all encompassing digital experience that modern customers have grown to expect. But these seismic shifts have also presented a nearly impossible task for IT teams: achieve ceaseless innovation whilst maintaining an ever more complex infrastructure environment, one that tends to produce vast volumes of data. Oh and can you also ensure that these systems are continuously available? ...

January 20, 2022

As part of 2022 APM Predictions list, APMdigest asked industry experts to predict how Digital Transformation will evolve and impact business in 2022 ...

January 19, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Cloud will evolve and impact business in 2022 ...

January 18, 2022

As part of APMdigest's list of 2022 predictions, industry experts offer thoughtful and insightful predictions on how Network Performance Management (NPM) and related technologies will evolve and impact business in 2022 ...

January 13, 2022

Gartner highlighted 6 trends that infrastructure and operations (I&O) leaders must start preparing for in the next 12-18 months ...

January 11, 2022

Technology is now foundational to financial companies' operations with many institutions relying on tech to deliver critical services. As a result, uptime is essential to customer satisfaction and company success, and systems must be subject to continuous monitoring. But modern IT architectures are disparate, complex and interconnected, and the data is too voluminous for the human mind to handle. Enter AIOps ...

January 11, 2022

Having a variety of tools to choose from creates challenges in telemetry data collection. Organizations find themselves managing multiple libraries for logging, metrics, and traces, with each vendor having its own APIs, SDKs, agents, and collectors. An open source, community-driven approach to observability will gain steam in 2022 to remove unnecessary complications by tapping into the latest advancements in observability practice ...

January 10, 2022

These are the trends that will set up your engineers and developers to deliver amazing software that powers amazing digital experiences that fuel your organization's growth in 2022 — and beyond ...

January 06, 2022

In a world where digital services have become a critical part of how we go about our daily lives, the risk of undergoing an outage has become even more significant. Outages can range in severity and impact companies of every size — while outages from larger companies in the social media space or a cloud provider tend to receive a lot of coverage, application downtime from even the most targeted companies can disrupt users' personal and business operations ...