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ITSM is Important to Digital Transformation

Pete Goldin
Editor and Publisher
APMdigest

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes Insights, the strategic research and thought leadership practice of Forbes Media.

The results also reveal that while 86 percent surveyed understand that the pace of IT change and transformation is increasing, over half (55 percent) state that the share of IT budget spend on ongoing management and maintenance is growing.

To meet the demand for increased efficiency and productivity, IT executives indicated they are increasingly turning to cloud-based services and implementing greater automation, creating a clear case for digital transformation to make their organizations and workforces more agile, mobile and responsive to customer demands.

Specifically, 88 percent of respondents stated that ITSM is important to their digital transformation efforts. Likewise, the majority of IT executives also see ITSM as important to related initiatives around cloud computing (86 percent), mobility (83 percent) and big data (83 percent).

Despite the clear call to invest more in innovation and new digital solutions, more money and effort is being put towards “keeping the lights on.” As a result, 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organization.

“Businesses of all sizes are scrambling to keep pace with the fierce rate of change, transformation and risk of extinction in the wake of more agile newcomers and incumbents,” said Nayaki Nayyar, President, Digital Service Management at BMC. “These survey results shine a clear spotlight on the need to invest in multi-cloud service management solutions that accelerate digital transformation. The key to success is balancing agility with cost, control, and security.”

Methodology: The survey includes responses from 261 senior-level executives, representing a range of job functions and industries. 61 percent are from North America, 30 percent are from Western Europe, and 5 percent are from Asia-Pacific. Close to one-third are C-level executives, while 61 percent are vice presidents or directors. Primary industries surveyed include: technology, manufacturing and business services. 22 percent are at organizations with annual revenues exceeding $5 billion, and 25 percent represent companies with between $1 billion and $5 billion in revenues. Another 28 percent report revenues between $500 million and $1 billion.

Pete Goldin is Editor and Publisher of APMdigest

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ITSM is Important to Digital Transformation

Pete Goldin
Editor and Publisher
APMdigest

The majority of IT executives believe investment in IT Service Management (ITSM) is important to gain the agility needed to compete in an era of global, cross-industry disruption and digital transformation, according to Delivering Value to Today’s Digital Enterprise: The State of IT Service Management 2017, a report by BMC, conducted in association with Forbes Insights, the strategic research and thought leadership practice of Forbes Media.

The results also reveal that while 86 percent surveyed understand that the pace of IT change and transformation is increasing, over half (55 percent) state that the share of IT budget spend on ongoing management and maintenance is growing.

To meet the demand for increased efficiency and productivity, IT executives indicated they are increasingly turning to cloud-based services and implementing greater automation, creating a clear case for digital transformation to make their organizations and workforces more agile, mobile and responsive to customer demands.

Specifically, 88 percent of respondents stated that ITSM is important to their digital transformation efforts. Likewise, the majority of IT executives also see ITSM as important to related initiatives around cloud computing (86 percent), mobility (83 percent) and big data (83 percent).

Despite the clear call to invest more in innovation and new digital solutions, more money and effort is being put towards “keeping the lights on.” As a result, 75 percent believe the time, money, and resources spent on ongoing maintenance and management is affecting the overall competitiveness of their organization.

“Businesses of all sizes are scrambling to keep pace with the fierce rate of change, transformation and risk of extinction in the wake of more agile newcomers and incumbents,” said Nayaki Nayyar, President, Digital Service Management at BMC. “These survey results shine a clear spotlight on the need to invest in multi-cloud service management solutions that accelerate digital transformation. The key to success is balancing agility with cost, control, and security.”

Methodology: The survey includes responses from 261 senior-level executives, representing a range of job functions and industries. 61 percent are from North America, 30 percent are from Western Europe, and 5 percent are from Asia-Pacific. Close to one-third are C-level executives, while 61 percent are vice presidents or directors. Primary industries surveyed include: technology, manufacturing and business services. 22 percent are at organizations with annual revenues exceeding $5 billion, and 25 percent represent companies with between $1 billion and $5 billion in revenues. Another 28 percent report revenues between $500 million and $1 billion.

Pete Goldin is Editor and Publisher of APMdigest

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Today, organizations are generating and processing more data than ever before. From training AI models to running complex analytics, massive datasets have become the backbone of innovation. However, as businesses embrace the cloud for its scalability and flexibility, a new challenge arises: managing the soaring costs of storing and processing this data ...

Despite the frustrations, every engineer we spoke with ultimately affirmed the value and power of OpenTelemetry. The "sucks" moments are often the flip side of its greatest strengths ... Part 2 of this blog covers the powerful advantages and breakthroughs — the "OTel Rocks" moments ...

OpenTelemetry (OTel) arrived with a grand promise: a unified, vendor-neutral standard for observability data (traces, metrics, logs) that would free engineers from vendor lock-in and provide deeper insights into complex systems ... No powerful technology comes without its challenges, and OpenTelemetry is no exception. The engineers we spoke with were frank about the friction points they've encountered ...

Enterprises are turning to AI-powered software platforms to make IT management more intelligent and ensure their systems and technology meet business needs for efficiency, lowers costs and innovation, according to new research from Information Services Group ...

The power of Kubernetes lies in its ability to orchestrate containerized applications with unparalleled efficiency. Yet, this power comes at a cost: the dynamic, distributed, and ephemeral nature of its architecture creates a monitoring challenge akin to tracking a constantly shifting, interconnected network of fleeting entities ... Due to the dynamic and complex nature of Kubernetes, monitoring poses a substantial challenge for DevOps and platform engineers. Here are the primary obstacles ...

The perception of IT has undergone a remarkable transformation in recent years. What was once viewed primarily as a cost center has transformed into a pivotal force driving business innovation and market leadership ... As someone who has witnessed and helped drive this evolution, it's become clear to me that the most successful organizations share a common thread: they've mastered the art of leveraging IT advancements to achieve measurable business outcomes ...

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Real privacy protection thanks to technology and processes is often portrayed as too hard and too costly to implement. So the most common strategy is to do as little as possible just to conform to formal requirements of current and incoming regulations. This is a missed opportunity ...

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