Ivanti announced Ivanti Neurons Digital Assistant.
With this release, Ivanti continues to deliver on its mission of enabling and securing the Everywhere Workplace.
Ivanti Neurons is a hyperautomation platform that leverages artificial intelligence and machine learning to address the growing demands placed on IT and security teams amid the global shift to remote and hybrid work. It autonomously self-heals and self-secures devices and provides personalized self-service experiences to end users. Ivanti Neurons uses automation bots to provide real-time intelligence across all assets in the Everywhere Workplace, including every endpoint and the IoT edge, while delivering a consumer-grade employee experience. Ivanti plans updates to Ivanti Neurons on a quarterly basis, in addition to continually enhancing solutions across the entire platform, to further help customers quickly and securely embrace the future of work.
Ivanti Neurons Digital Assistant improves the Digital Employee Experience. Through these AI powered enhancements, Ivanti customers can achieve outcomes such as resolving the majority of issues before they are reported, decreasing phone calls to the help desk, and deflecting overall ticket volume. Ivanti Neurons Digital Assistant is an AI-powered Virtual Support Agent (VSA) that automates the resolution of employee questions, issues, and help desk requests and brings the kind of self-service experience employees have come to expect from their consumer lives. This new scalable solution comes with billions of understood phrases out-of-the-box, while also continually learning and improving with every employee interaction. Ivanti Neurons for Healing is enhanced with ticket classification functionality, which improves the accuracy of initial incident classification and associated follow up activities and workflows. Through these new solutions, IT teams will find it easier to automate employee workflows, such as resetting passwords and ordering approved equipment, while delivering 24x7 coverage for the Everywhere Workplace. Departments beyond IT, such as HR and Facilities, can also benefit from the self-service automation combined with ready-made extensions so it can be leveraged as part of an Enterprise Service Management strategy. These enhancements come at a critical time, as call volumes to service desks have risen during the pandemic, resulting in high operating costs and reduced employee productivity and satisfaction. Furthermore, recent research conducted by Ivanti revealed that two-thirds of decision-makers reported they accelerated their plans or increased their adoption of automated IT service offerings.
“These solutions were purpose-built to help our customers address the everchanging business and threat landscape,” said Nayaki Nayyar, President and CPO at Ivanti. “... With Ivanti Neurons Digital Assistant employees receive the same self-service experience they have come to expect in their consumer lives, resolving most questions and issues instantly, and freeing up the IT service desk to focus on more strategic initiatives. These new releases automate and simplify complicated workflows, resulting in a better employee experience and helping organizations achieve a strong security profile.”
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...