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Ivanti Neurons for IT Service and Asset Management Released

Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM), delivering on its mission to enable the Everywhere Workplace.

Ivanti Neurons for ITSM empowers service desk analysts and end users with “Interactive Neurons” for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalized experiences. And Ivanti Neurons for ITAM provides IT teams with a comprehensive picture of IT assets from cloud to edge, which is more important in the new remote work environment than ever before.

The pandemic has catalyzed a monumental shift in where and how people work. In the “Everywhere Workplace,” employees use myriad devices to access enterprise applications and data over various networks to stay productive as they work from anywhere. And these employees require immediate and personalized resolutions for IT issues impacting their ability to remain productive, regardless of where they are working or what devices they are using. As a result, companies across all industries need to automate their service desks and IT operations. With these latest innovations, Ivanti is meeting market demand and empowering customers with greater visibility, in real time, to actionable information across devices, infrastructure and users to improve the accuracy, speed and efficiency of services delivered.

Ivanti Neurons for ITSM leverages automation bots to proactively detect and resolve issues, resulting in improved employee experiences and reduced help desk ticket volumes. Automation bots proactively identify issues and interact with users in their channel of choice to provide the most personalized and contextualized resolutions. And Ivanti Neurons for ITAM brings all hardware, software, server, client, virtual and cloud asset activities together, enabling customers to manage them in one place. By tracking availability and performance, organizations can optimize use and performance of IT assets, reducing costs and increasing productivity.

“Through real-time, pre-ticket and post-ticket automation, we’re empowering IT teams to proactively manage, secure and service users, devices, and data – all while enabling employees to deliver peak performance from wherever they are. We are transforming service management and paving the way to a truly self-healing future.” said Nayaki Nayyar, President, Service Management Solutions Group and Chief Product Officer, Ivanti.

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Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

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Ivanti Neurons for IT Service and Asset Management Released

Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM), delivering on its mission to enable the Everywhere Workplace.

Ivanti Neurons for ITSM empowers service desk analysts and end users with “Interactive Neurons” for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalized experiences. And Ivanti Neurons for ITAM provides IT teams with a comprehensive picture of IT assets from cloud to edge, which is more important in the new remote work environment than ever before.

The pandemic has catalyzed a monumental shift in where and how people work. In the “Everywhere Workplace,” employees use myriad devices to access enterprise applications and data over various networks to stay productive as they work from anywhere. And these employees require immediate and personalized resolutions for IT issues impacting their ability to remain productive, regardless of where they are working or what devices they are using. As a result, companies across all industries need to automate their service desks and IT operations. With these latest innovations, Ivanti is meeting market demand and empowering customers with greater visibility, in real time, to actionable information across devices, infrastructure and users to improve the accuracy, speed and efficiency of services delivered.

Ivanti Neurons for ITSM leverages automation bots to proactively detect and resolve issues, resulting in improved employee experiences and reduced help desk ticket volumes. Automation bots proactively identify issues and interact with users in their channel of choice to provide the most personalized and contextualized resolutions. And Ivanti Neurons for ITAM brings all hardware, software, server, client, virtual and cloud asset activities together, enabling customers to manage them in one place. By tracking availability and performance, organizations can optimize use and performance of IT assets, reducing costs and increasing productivity.

“Through real-time, pre-ticket and post-ticket automation, we’re empowering IT teams to proactively manage, secure and service users, devices, and data – all while enabling employees to deliver peak performance from wherever they are. We are transforming service management and paving the way to a truly self-healing future.” said Nayaki Nayyar, President, Service Management Solutions Group and Chief Product Officer, Ivanti.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...