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Ivanti to Integrate Cherwell ITSM Solutions with Ivanti Neurons Platform

Ivanti announced its vision for the convergence of Ivanti and Cherwell solutions, continuing its plans to layer on hyper-automation with the Ivanti Neurons platform to self-service, self-heal and self-secure the Everywhere Workplace.

Every line of business can now benefit from the combination of technologies from Ivanti and Cherwell and apply hyper-automation to deal with increased IT demand and complexity in today’s hybrid and remote work environment.

Ivanti acquired Cherwell in March 2021 to expand the reach of its Ivanti Neurons platform, and to help cement Ivanti’s position as one of the only enterprise service management vendors to offer end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge. With a converged roadmap, Ivanti is integrating the platforms and introducing innovations in a way that will benefit both Ivanti and Cherwell customers.

“Integrating Cherwell with the Ivanti Neurons solutions has already benefitted existing Cherwell customers in a number of ways,” said Nayaki Nayyar, President, Service Management Solutions, and Chief Product Officer at Ivanti. “Through the introduction of self-healing, self-securing and improved self-service capabilities to the Cherwell solutions, we have accelerated the roadmap significantly. We are committed to the success of every customer, and they can also expect to benefit from a more frequent and regular cadence of product releases.”

“The potential uses for service management tools has evolved past its roots in IT support,” said Adam Holtby, Principal Analyst at Omdia. “As covered in our recent report on Enterprise Service Management, the acquisitions made by Ivanti have significantly strengthened its offering and the way that it supports digital workspace initiatives.”

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Ivanti to Integrate Cherwell ITSM Solutions with Ivanti Neurons Platform

Ivanti announced its vision for the convergence of Ivanti and Cherwell solutions, continuing its plans to layer on hyper-automation with the Ivanti Neurons platform to self-service, self-heal and self-secure the Everywhere Workplace.

Every line of business can now benefit from the combination of technologies from Ivanti and Cherwell and apply hyper-automation to deal with increased IT demand and complexity in today’s hybrid and remote work environment.

Ivanti acquired Cherwell in March 2021 to expand the reach of its Ivanti Neurons platform, and to help cement Ivanti’s position as one of the only enterprise service management vendors to offer end-to-end service and asset management from IT to lines of business and from every endpoint to the IoT edge. With a converged roadmap, Ivanti is integrating the platforms and introducing innovations in a way that will benefit both Ivanti and Cherwell customers.

“Integrating Cherwell with the Ivanti Neurons solutions has already benefitted existing Cherwell customers in a number of ways,” said Nayaki Nayyar, President, Service Management Solutions, and Chief Product Officer at Ivanti. “Through the introduction of self-healing, self-securing and improved self-service capabilities to the Cherwell solutions, we have accelerated the roadmap significantly. We are committed to the success of every customer, and they can also expect to benefit from a more frequent and regular cadence of product releases.”

“The potential uses for service management tools has evolved past its roots in IT support,” said Adam Holtby, Principal Analyst at Omdia. “As covered in our recent report on Enterprise Service Management, the acquisitions made by Ivanti have significantly strengthened its offering and the way that it supports digital workspace initiatives.”

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According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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