Skip to main content

Juniper Networks and ServiceNow Collaborate on End-to-End Automation for Network Service Provisioning and Monitoring

Juniper Networks and ServiceNow announced a partnership to deliver end-to-end automation for Managed Service Providers and Enterprises.

With this newly formed collaboration leveraging Juniper Mist Cloud and ServiceNow Telecom Service Management and Order Management for Telecom, joint customers can eliminate multi-layer, multivendor solutions, thereby boosting network deployment and operational efficiencies while reducing costs.

Juniper Networks joins the ServiceNow Technology Partner Program enabling both companies to expand their global reach while delivering better experiences for Managed Service Providers and Enterprise IT teams and their end users. With their longstanding relationship as mutual customers delivering best-of-breed automation solutions, Juniper and ServiceNow come together to automate and simplify day-to-day operations. Together, Juniper and ServiceNow will provide a turnkey, AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for rapid network and services deployments.

For Managed Service Providers specifically, this collaboration automates many complex, manual and multiorganizational workflows that begin with onboarding customers and continue through the customer's life cycle. The combined solution accelerates time to revenue for Service Providers offering managed services by benefiting from the automated workflows available out of the box, including:

- Customer onboarding and order management
- Reusable template-based abstractions for simplified network services deployment
- End-to-end monitoring and alerting

Joint customers and their end users can benefit from the following:

- End-to-end network service provisioning, monitoring and alerting
- Minimized manual workflows and operator errors
- Proactive auto-ticketing for detection of network and service issues through AIOps

“By leveraging the power of two industry leaders, Juniper and ServiceNow, we are able to maximize the value of our offerings and drive meaningful value for our Service Provider and Enterprise customers and their customers,” said Sudheer Matta, Group VP of Products at Juniper Networks. “By combining ServiceNow’s powerful service management capabilities with Juniper’s AI-driven network automation, customers can benefit from a comprehensive end-to-end automation solution.”

“As businesses invest in digital transformation to address the complex market environment, they’re looking for proven platforms that orchestrate and automate manual work,” said Rohit Batra, Global GM and VP of Telco, Media and Technology Industries, ServiceNow. “Together, Juniper Networks and ServiceNow are redefining the possibilities for end-to-end automation by providing both Service Provider and Enterprise customers with a complete set of intelligent tools to streamline operations, improve experiences and lower costs.”

The collaboration between Juniper and ServiceNow builds upon the long-standing relationship between the two companies, rooted in common philosophies and open architectures that maximize user experiences.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...

Juniper Networks and ServiceNow Collaborate on End-to-End Automation for Network Service Provisioning and Monitoring

Juniper Networks and ServiceNow announced a partnership to deliver end-to-end automation for Managed Service Providers and Enterprises.

With this newly formed collaboration leveraging Juniper Mist Cloud and ServiceNow Telecom Service Management and Order Management for Telecom, joint customers can eliminate multi-layer, multivendor solutions, thereby boosting network deployment and operational efficiencies while reducing costs.

Juniper Networks joins the ServiceNow Technology Partner Program enabling both companies to expand their global reach while delivering better experiences for Managed Service Providers and Enterprise IT teams and their end users. With their longstanding relationship as mutual customers delivering best-of-breed automation solutions, Juniper and ServiceNow come together to automate and simplify day-to-day operations. Together, Juniper and ServiceNow will provide a turnkey, AI-driven, closed-loop solution that integrates into OSS/BSS or enterprise management systems for rapid network and services deployments.

For Managed Service Providers specifically, this collaboration automates many complex, manual and multiorganizational workflows that begin with onboarding customers and continue through the customer's life cycle. The combined solution accelerates time to revenue for Service Providers offering managed services by benefiting from the automated workflows available out of the box, including:

- Customer onboarding and order management
- Reusable template-based abstractions for simplified network services deployment
- End-to-end monitoring and alerting

Joint customers and their end users can benefit from the following:

- End-to-end network service provisioning, monitoring and alerting
- Minimized manual workflows and operator errors
- Proactive auto-ticketing for detection of network and service issues through AIOps

“By leveraging the power of two industry leaders, Juniper and ServiceNow, we are able to maximize the value of our offerings and drive meaningful value for our Service Provider and Enterprise customers and their customers,” said Sudheer Matta, Group VP of Products at Juniper Networks. “By combining ServiceNow’s powerful service management capabilities with Juniper’s AI-driven network automation, customers can benefit from a comprehensive end-to-end automation solution.”

“As businesses invest in digital transformation to address the complex market environment, they’re looking for proven platforms that orchestrate and automate manual work,” said Rohit Batra, Global GM and VP of Telco, Media and Technology Industries, ServiceNow. “Together, Juniper Networks and ServiceNow are redefining the possibilities for end-to-end automation by providing both Service Provider and Enterprise customers with a complete set of intelligent tools to streamline operations, improve experiences and lower costs.”

The collaboration between Juniper and ServiceNow builds upon the long-standing relationship between the two companies, rooted in common philosophies and open architectures that maximize user experiences.

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

Image
Broadcom

From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...