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Kaseya Introduces Entry Level Cloud-Based ITSM

Kaseya expanded its product line to offer a new entry-level cloud-based IT systems management solution.

With unique pricing, the entry-level Foundation solution allows IT professionals to enhance their break-fix processes with basic IT automation functionality at an affordable administrator-based price.

The new solution complements existing Essentials and Advanced cloud-based product bundles to offer something for every IT professional with varied job requirements and responsibilities.

“We’ve received many inquiries from small IT departments and service providers that want to embrace a more efficient remote break-fix approach and aren’t yet looking for the full IT Automation of Kaseya. In order to address this growing demand, we’ve created a new entry-level SaaS offering aimed specifically at this market. Our new Foundation offering enables those new to the IT systems management to come out and test drive,” said Bob Davis, CMO, Kaseya. “Additionally, we’re excited to now offer an ecommerce option on our website so you can buy from Kaseya 24x7 to suit your IT needs accordingly.”

The Foundation bundle is a SaaS solution that gives IT administrators access to the power of the Kaseya platform with pre-configured content and policies.

Foundation also provides options to add on antivirus and data backup modules. The base bundle includes:

- Per administrator pricing, unlimited seats

- Windows, Mac, Linux, iOS, Android and Blackberry Device support

- Remote Control

- Audit and Inventory

- Alerting

- Reports and Dashboards

- Windows Patch Updates

- Standard Policies

The Essentials solution is aimed at the managed service provider and IT professional that needs a more robust IT systems management platform that delivers additional automation options including the ability to create custom policies and schedules with optional add-on modules.

This offering includes full versions of all the elements in Foundation plus the following:

- Customization with Agent Procedures and Scripting

- Network Discovery Ticketing

- Time Tracking

- Service Billing and Service Desk Included for Managed Service Providers

The Advanced solution is designed for the experienced IT professional and managed service provider who requires advanced automation, compliance, monitoring, as well as ITIL Service Desk templates.

This solution includes all the elements in Essentials plus the following:

- Desktop Migration

- Desktop Policy and Intel vPro Management

- Directory Services

- Service Desk with ITIL Templates

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Kaseya Introduces Entry Level Cloud-Based ITSM

Kaseya expanded its product line to offer a new entry-level cloud-based IT systems management solution.

With unique pricing, the entry-level Foundation solution allows IT professionals to enhance their break-fix processes with basic IT automation functionality at an affordable administrator-based price.

The new solution complements existing Essentials and Advanced cloud-based product bundles to offer something for every IT professional with varied job requirements and responsibilities.

“We’ve received many inquiries from small IT departments and service providers that want to embrace a more efficient remote break-fix approach and aren’t yet looking for the full IT Automation of Kaseya. In order to address this growing demand, we’ve created a new entry-level SaaS offering aimed specifically at this market. Our new Foundation offering enables those new to the IT systems management to come out and test drive,” said Bob Davis, CMO, Kaseya. “Additionally, we’re excited to now offer an ecommerce option on our website so you can buy from Kaseya 24x7 to suit your IT needs accordingly.”

The Foundation bundle is a SaaS solution that gives IT administrators access to the power of the Kaseya platform with pre-configured content and policies.

Foundation also provides options to add on antivirus and data backup modules. The base bundle includes:

- Per administrator pricing, unlimited seats

- Windows, Mac, Linux, iOS, Android and Blackberry Device support

- Remote Control

- Audit and Inventory

- Alerting

- Reports and Dashboards

- Windows Patch Updates

- Standard Policies

The Essentials solution is aimed at the managed service provider and IT professional that needs a more robust IT systems management platform that delivers additional automation options including the ability to create custom policies and schedules with optional add-on modules.

This offering includes full versions of all the elements in Foundation plus the following:

- Customization with Agent Procedures and Scripting

- Network Discovery Ticketing

- Time Tracking

- Service Billing and Service Desk Included for Managed Service Providers

The Advanced solution is designed for the experienced IT professional and managed service provider who requires advanced automation, compliance, monitoring, as well as ITIL Service Desk templates.

This solution includes all the elements in Essentials plus the following:

- Desktop Migration

- Desktop Policy and Intel vPro Management

- Directory Services

- Service Desk with ITIL Templates

The Latest

Developers building AI applications are not just looking for fault patterns after deployment; they must detect issues quickly during development and have the ability to prevent issues after going live. Unfortunately, traditional observability tools can no longer meet the needs of AI-driven enterprise application development. AI-powered detection and auto-remediation tools designed to keep pace with rapid development are now emerging to proactively manage performance and prevent downtime ...

Every few years, the cybersecurity industry adopts a new buzzword. "Zero Trust" has endured longer than most — and for good reason. Its promise is simple: trust nothing by default, verify everything continuously. Yet many organizations still hesitate to implement Zero Trust Network Access (ZTNA). The problem isn't that ZTNA doesn't work. It's that it's often misunderstood ...

For many retail brands, peak season is the annual stress test of their digital infrastructure. It's also when often technical dashboards glow green, yet customer feedback, digital experience frustration, and conversion trends tell a different story entirely. Over the past several years, we've seen the same pattern across retail, financial services, travel, and media: internal application performance metrics fail to capture the true experience of users connecting over local broadband, mobile carriers, and congested networks using multiple devices across geographies ...

PostgreSQL promises greater flexibility, performance, and cost savings compared to proprietary alternatives. But successfully deploying it isn't always straightforward, and there are some hidden traps along the way that even seasoned IT leaders can stumble into. In this blog, I'll highlight five of the most common pitfalls with PostgreSQL deployment and offer guidance on how to avoid them, along with the best path forward ...

The rise of hybrid cloud environments, the explosion of IoT devices, the proliferation of remote work, and advanced cyber threats have created a monitoring challenge that traditional approaches simply cannot meet. IT teams find themselves drowning in a sea of data, struggling to identify critical threats amidst a deluge of alerts, and often reacting to incidents long after they've begun. This is where AI and ML are leveraged ...

Three practices, chaos testing, incident retrospectives, and AIOps-driven monitoring, are transforming platform teams from reactive responders into proactive builders of resilient, self-healing systems. The evolution is not just technical; it's cultural. The modern platform engineer isn't just maintaining infrastructure. They're product owners designing for reliability, observability, and continuous improvement ...

Getting applications into the hands of those who need them quickly and securely has long been the goal of a branch of IT often referred to as End User Computing (EUC). Over recent years, the way applications (and data) have been delivered to these "users" has changed noticeably. Organizations have many more choices available to them now, and there will be more to come ... But how did we get here? Where are we going? Is this all too complicated? ...

On November 18, a single database permission change inside Cloudflare set off a chain of failures that rippled across the Internet. Traffic stalled. Authentication broke. Workers KV returned waves of 5xx errors as systems fell in and out of sync. For nearly three hours, one of the most resilient networks on the planet struggled under the weight of a change no one expected to matter ... Cloudflare recovered quickly, but the deeper lesson reaches far beyond this incident ...

Chris Steffen and Ken Buckler from EMA discuss the Cloudflare outage and what availability means in the technology space ...

Every modern industry is confronting the same challenge: human reaction time is no longer fast enough for real-time decision environments. Across sectors, from financial services to manufacturing to cybersecurity and beyond, the stakes mirror those of autonomous vehicles — systems operating in complex, high-risk environments where milliseconds matter ...