Kaseya announced the general availability of Kaseya VSA 9.3 which delivers a reimagined technician experience to greatly improve productivity, enable 24x7 operations, provide policy-driven end-point security and increased platform scalability and extensibility.
VSA 9.3 delivers fast, reliable and functionally complete remote monitoring and management to reimagine the technician experience through:
- Real Time Visibility: Live Connect module delivers immediate, comprehensive, and real-time visibility into every aspect of an end point such as CPU utilization, application processes, services, disk utilization, activity metrics and service tickets-without interrupting the end user’s system.
- Fast Remote Control: VSA’s remote control is accessible within Live Connect to enable rapid resolution of complex device problems by technicians.
- Reduced Site Visits: New Kaseya VSA and Intel vPro integration enables non-responsive PCs or kiosks to be repaired remotely without the cost or delays associated with a site visit.
- Extensible Automation: Technicians can leverage an extensible library of automated procedures to address common issues, such as rebooting, disk cleanup, service restarts, or clearing registry problems.
- Improved Technician Multi-tasking and Efficiency: Technicians can simultaneously monitor multiple devices, quickly toggle between remote sessions, and quickly zero-in to resolve issues.
- New Technician Experience: Live Connect employs Google’s Material Design guidelines to deliver a modern, clean and intuitive interface, which further increases efficiency and dramatically reduces staff training requirements.
VSA is engineered to meet the demands of today’s disparate networks through:
- Peer-to-Peer: New peer-to-peer software deployment technology provides a new approach to distributing software applications and updates on a massive scale.
- Improved Scalability: Kaseya VSA 9.3 has benchmarked improved performance by up to 30 percent due to database performance, refactoring the server architecture and advanced performance engineering.
- Automation Exchange: New Automation Exchange puts the power of the community to work by providing a central “clearing house” to foster the easy exchange of automation processes, scripts, reports, integrations and other customization.
- Self-Managing Agents: Kaseya VSA can deploy new agents on a scheduled- basis or automatically update them based on policy-driven settings to ensure that the system is always up-to-date.
- Programmatic Control: New REST API enables customers and partners to extend the Kaseya platform and customize the system to their needs using the latest REST-based API protocols.
- Partner Extensibility: VSA 9.3 expands capabilities for partners such as ESET, Trend Micro, Webroot, Veeam, IT Glue, APC by Schneider Electric and Greater Intell. All have announced new integrated offerings giving Kaseya customers the choice and control for using best-of-breed technologies through a single platform.
- PSA Integration: Kaseya VSA 9.3 introduces new bi-directional data connection integrations with 3rd party PSA products from Autotask, Connectwise and Tigerpaw Software, bringing a new level of interoperability between RMM and PSA products.
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