Keysight Technologies expanded the company's KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support.
KeysightCare is a scalable and comprehensive support model offering test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements and test. This integrated support model is now available with five tiers to meet the specific hardware, software and technical support needs of customers.
The newest offering in the KeysightCare portfolio is KeysightCare Technical Support, tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period or discontinuance status. Since November 2018, classic KeysightCare Assured is included with the majority of newly delivered Keysight instruments and software. However, customers still operate previously acquired equipment in R&D and manufacturing test setups, which require fast predictable access to technical support experts.
KeysightCare Technical Support provides for committed response time from a live technical support expert, as well as access to technical expertise through the KeysightCare portal and a knowledge center 24x7, which contains decades of R&D expertise in thousands of technical articles and programming examples on leading edge technologies.
"Our customers demand faster access to technical support when challenges arise in operating test and measurement instruments and software," said Ted Burns, Global Director of KeysightCare. "Since Keysight implemented KeysightCare in 2018, we've been able to improve committed response times by 50 percent, while continuing to invest in our global support infrastructure, empowering our customers to mitigate project risk and get products to market faster. KeysightCare helps customers remove barriers to success through a committed, accessible, and proactive engagement with our measurement experts."
KeysightCare is offered in five service levels:
- NEW KeysightCare Technical Support – This entry level technical support offering, removes technical barriers with less than two business days committed response time by technical support and application engineers.
This level is tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period, or discontinuance status.
- KeysightCare Assured Delivers Fast Support – This level offers committed four-business-hour technical response, repair coverage with ten-business-day repair turnaround time, and proactive firmware notifications.
- KeysightCare Enhanced Delivers Priority Support – This level offers committed two-business hour technical response, repair coverage with seven-business-day repair turnaround time, calibration coverage with five-business-day turnaround time, and proactive firmware notifications.
- KeysightCare Performance Delivers Enterprise Support – This level offers committed two-clock hour technical response, repair coverage with five-business-day turnaround time, calibration coverage with three-business-day turnaround time, proactive firmware notifications, and 24x7 emergency response
- KeysightCare Software – This level delivers subscription support and protects software investment with flexible licensing options to maintain budget control and balance project's requirements. Software remains always current with the latest enhancements and measurement standards
The Latest
AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...
Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...
A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...
IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...
A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...
According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...
2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...
Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...
An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...
Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...