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Keysight Technologies Expands KeysightCare Program

Keysight Technologies expanded the company's KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support.

KeysightCare is a scalable and comprehensive support model offering test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements and test. This integrated support model is now available with five tiers to meet the specific hardware, software and technical support needs of customers.

The newest offering in the KeysightCare portfolio is KeysightCare Technical Support, tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period or discontinuance status. Since November 2018, classic KeysightCare Assured is included with the majority of newly delivered Keysight instruments and software. However, customers still operate previously acquired equipment in R&D and manufacturing test setups, which require fast predictable access to technical support experts.

KeysightCare Technical Support provides for committed response time from a live technical support expert, as well as access to technical expertise through the KeysightCare portal and a knowledge center 24x7, which contains decades of R&D expertise in thousands of technical articles and programming examples on leading edge technologies.

"Our customers demand faster access to technical support when challenges arise in operating test and measurement instruments and software," said Ted Burns, Global Director of KeysightCare. "Since Keysight implemented KeysightCare in 2018, we've been able to improve committed response times by 50 percent, while continuing to invest in our global support infrastructure, empowering our customers to mitigate project risk and get products to market faster. KeysightCare helps customers remove barriers to success through a committed, accessible, and proactive engagement with our measurement experts."

KeysightCare is offered in five service levels:

- NEW KeysightCare Technical Support – This entry level technical support offering, removes technical barriers with less than two business days committed response time by technical support and application engineers.

This level is tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period, or discontinuance status.

- KeysightCare Assured Delivers Fast Support – This level offers committed four-business-hour technical response, repair coverage with ten-business-day repair turnaround time, and proactive firmware notifications.

- KeysightCare Enhanced Delivers Priority Support – This level offers committed two-business hour technical response, repair coverage with seven-business-day repair turnaround time, calibration coverage with five-business-day turnaround time, and proactive firmware notifications.

- KeysightCare Performance Delivers Enterprise Support – This level offers committed two-clock hour technical response, repair coverage with five-business-day turnaround time, calibration coverage with three-business-day turnaround time, proactive firmware notifications, and 24x7 emergency response

- KeysightCare Software – This level delivers subscription support and protects software investment with flexible licensing options to maintain budget control and balance project's requirements. Software remains always current with the latest enhancements and measurement standards

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Keysight Technologies Expands KeysightCare Program

Keysight Technologies expanded the company's KeysightCare program to provide a growing customer base with fast, reliable access to priority technical support.

KeysightCare is a scalable and comprehensive support model offering test and measurement expertise through a dedicated, proactive single point of contact for instruments, software, application measurements and test. This integrated support model is now available with five tiers to meet the specific hardware, software and technical support needs of customers.

The newest offering in the KeysightCare portfolio is KeysightCare Technical Support, tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period or discontinuance status. Since November 2018, classic KeysightCare Assured is included with the majority of newly delivered Keysight instruments and software. However, customers still operate previously acquired equipment in R&D and manufacturing test setups, which require fast predictable access to technical support experts.

KeysightCare Technical Support provides for committed response time from a live technical support expert, as well as access to technical expertise through the KeysightCare portal and a knowledge center 24x7, which contains decades of R&D expertise in thousands of technical articles and programming examples on leading edge technologies.

"Our customers demand faster access to technical support when challenges arise in operating test and measurement instruments and software," said Ted Burns, Global Director of KeysightCare. "Since Keysight implemented KeysightCare in 2018, we've been able to improve committed response times by 50 percent, while continuing to invest in our global support infrastructure, empowering our customers to mitigate project risk and get products to market faster. KeysightCare helps customers remove barriers to success through a committed, accessible, and proactive engagement with our measurement experts."

KeysightCare is offered in five service levels:

- NEW KeysightCare Technical Support – This entry level technical support offering, removes technical barriers with less than two business days committed response time by technical support and application engineers.

This level is tailored to cover all Keysight instruments at a customer site, regardless of performance level, use model, warranty period, or discontinuance status.

- KeysightCare Assured Delivers Fast Support – This level offers committed four-business-hour technical response, repair coverage with ten-business-day repair turnaround time, and proactive firmware notifications.

- KeysightCare Enhanced Delivers Priority Support – This level offers committed two-business hour technical response, repair coverage with seven-business-day repair turnaround time, calibration coverage with five-business-day turnaround time, and proactive firmware notifications.

- KeysightCare Performance Delivers Enterprise Support – This level offers committed two-clock hour technical response, repair coverage with five-business-day turnaround time, calibration coverage with three-business-day turnaround time, proactive firmware notifications, and 24x7 emergency response

- KeysightCare Software – This level delivers subscription support and protects software investment with flexible licensing options to maintain budget control and balance project's requirements. Software remains always current with the latest enhancements and measurement standards

The Latest

According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...

Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...

IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...

Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...

Image
Cloudbrink's Personal SASE services provide last-mile acceleration and reduction in latency

In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ... 

In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...

In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...

In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...

In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...

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From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...