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Kintaba Launches "Automations"

Kintaba, an incident management platform built by ex-Facebook engineers, launched Automations, a new feature that helps teams automate decision-making during major incidents and outages.

By intelligently automating incident management processes, Kintaba’s Automations helps teams loop in the right people at the right moment, freeing response teams to focus on resolving the problem versus “managing” the incident.

“Taking the busywork and overhead out of Incident Management helps make sure that everyone at the company feels empowered to participate in the response process, even if it’s their first time being involved,” said John Egan, CEO and Co-Founder of Kintaba. “With the introduction of Automations, incident reporters and responders alike can feel confident that the right people will be included at the right time to help resolve the incident.”

“That’s not just the SREs either -- that may include legal, PR, or even the account reps for the customers impacted by the outage. That’s a big differentiator for how Kintaba views the world: Incident Response should be an open, company-wide initiative and Automations makes that more attainable for our users.”

With the launch of Automations, teams and companies using Kintaba can define a rules-based decision tree for engaging the right responders and subscribers with active incidents.

For example, if an incident is categorized as impacting PII (personally identifiable information), the Automations system can be configured to instantly add the current oncall for the legal team and the customer success manager for the impacted customer as a responder, while simultaneously adding the CIO as a subscriber. These automations can be triggered both at the moment of incident creation and as the incident progresses, so that the response team evolves organically with the analysis and mitigation process.

“Incidents often start out fuzzy and ill-defined, but then rapidly gain shape and definition,” said Zac Morris, CSO and Co-Founder at Kintaba and former mobile application security manager at Uber. “As that happens, it’s important that the platform you’re working on enables automation when it’s valuable, and stays out of your way when your team needs to focus. Kintaba’s Automations does just that.”

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Kintaba Launches "Automations"

Kintaba, an incident management platform built by ex-Facebook engineers, launched Automations, a new feature that helps teams automate decision-making during major incidents and outages.

By intelligently automating incident management processes, Kintaba’s Automations helps teams loop in the right people at the right moment, freeing response teams to focus on resolving the problem versus “managing” the incident.

“Taking the busywork and overhead out of Incident Management helps make sure that everyone at the company feels empowered to participate in the response process, even if it’s their first time being involved,” said John Egan, CEO and Co-Founder of Kintaba. “With the introduction of Automations, incident reporters and responders alike can feel confident that the right people will be included at the right time to help resolve the incident.”

“That’s not just the SREs either -- that may include legal, PR, or even the account reps for the customers impacted by the outage. That’s a big differentiator for how Kintaba views the world: Incident Response should be an open, company-wide initiative and Automations makes that more attainable for our users.”

With the launch of Automations, teams and companies using Kintaba can define a rules-based decision tree for engaging the right responders and subscribers with active incidents.

For example, if an incident is categorized as impacting PII (personally identifiable information), the Automations system can be configured to instantly add the current oncall for the legal team and the customer success manager for the impacted customer as a responder, while simultaneously adding the CIO as a subscriber. These automations can be triggered both at the moment of incident creation and as the incident progresses, so that the response team evolves organically with the analysis and mitigation process.

“Incidents often start out fuzzy and ill-defined, but then rapidly gain shape and definition,” said Zac Morris, CSO and Co-Founder at Kintaba and former mobile application security manager at Uber. “As that happens, it’s important that the platform you’re working on enables automation when it’s valuable, and stays out of your way when your team needs to focus. Kintaba’s Automations does just that.”

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AI is the catalyst for significant investment in data teams as enterprises require higher-quality data to power their AI applications, according to the State of Analytics Engineering Report from dbt Labs ...

Misaligned architecture can lead to business consequences, with 93% of respondents reporting negative outcomes such as service disruptions, high operational costs and security challenges ...

A Gartner analyst recently suggested that GenAI tools could create 25% time savings for network operational teams. Where might these time savings come from? How are GenAI tools helping NetOps teams today, and what other tasks might they take on in the future as models continue improving? In general, these savings come from automating or streamlining manual NetOps tasks ...

IT and line-of-business teams are increasingly aligned in their efforts to close the data gap and drive greater collaboration to alleviate IT bottlenecks and offload growing demands on IT teams, according to The 2025 Automation Benchmark Report: Insights from IT Leaders on Enterprise Automation & the Future of AI-Driven Businesses from Jitterbit ...

A large majority (86%) of data management and AI decision makers cite protecting data privacy as a top concern, with 76% of respondents citing ROI on data privacy and AI initiatives across their organization, according to a new Harris Poll from Collibra ...

According to Gartner, Inc. the following six trends will shape the future of cloud over the next four years, ultimately resulting in new ways of working that are digital in nature and transformative in impact ...

2020 was the equivalent of a wedding with a top-shelf open bar. As businesses scrambled to adjust to remote work, digital transformation accelerated at breakneck speed. New software categories emerged overnight. Tech stacks ballooned with all sorts of SaaS apps solving ALL the problems — often with little oversight or long-term integration planning, and yes frequently a lot of duplicated functionality ... But now the music's faded. The lights are on. Everyone from the CIO to the CFO is checking the bill. Welcome to the Great SaaS Hangover ...

Regardless of OpenShift being a scalable and flexible software, it can be a pain to monitor since complete visibility into the underlying operations is not guaranteed ... To effectively monitor an OpenShift environment, IT administrators should focus on these five key elements and their associated metrics ...

An overwhelming majority of IT leaders (95%) believe the upcoming wave of AI-powered digital transformation is set to be the most impactful and intensive seen thus far, according to The Science of Productivity: AI, Adoption, And Employee Experience, a new report from Nexthink ...

Overall outage frequency and the general level of reported severity continue to decline, according to the Outage Analysis 2025 from Uptime Institute. However, cyber security incidents are on the rise and often have severe, lasting impacts ...