Knoa Software announced the availability of Knoa Experience and Performance Manager (EPM) version 7.0. The new version supports SAP enterprise software, including the SAP NetWeaver Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services.
The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.
This new version of Knoa EPM provides complete integration with industry-leading SAP BusinessObjects Business Intelligence (BI) solutions, enabling analytics that provide a complete view of end-user behavior that expedites insight and action. It monitors the entire SAP solution-based landscape, analyzes in detail the user’s interaction with the application, and provides remediation recommendations so that customers can take immediate action.
“Knoa EPM version 7.0 represents a major evolution in the state of user experience management and brings unique and powerful capabilities to our global customers,” said Thad Eidman, chief executive officer, Knoa Software. “Out-of-the-box, the new version fully enables every application screen, button and function immediately and automatically, without the manual scripting of legacy products. Furthermore, it automatically discovers and then integrates customizations. Knoa EPM continues to set the industry standard for enterprise user experience management.”
Knoa's vision for user experience management starts with monitoring application performance from the end-user perspective. The new version goes well beyond simply measuring the performance of the application. The Knoa agent monitors the user's interaction with SAP applications and captures all of the actual workflow executed, as well as the ecosystem and application errors; from all users, at all locations, at all times.
“In partnership with Knoa, SAP is providing customers true end-to-end enablement and helping them achieve greater productivity from their workforce,” commented Markus Schwarz, global head of SAP Education. “The new release of Knoa EPM, also available from SAP as SAP UEM, gives customers the opportunity to reduce the overall cost of IT service desk operations and training while also providing executive-level insight into application usage.”
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