Skip to main content

Kyndryl Introduces Experience Management as a Service

Kyndryl announced availability of Kyndryl Experience Management as a Service, an end-to-end digital workplace capability that helps customers effectively plan, implement and derive tangible business outcomes from their technology services.

Kyndryl's new Experience Management services leverage the design-led collaboration of Kyndryl Vital, know-how and expertise of Kyndryl Consult and integrated AIOps and automation of Kyndryl Bridge to provide customers a seamless approach to envisioning, designing, adopting, managing and continuously optimizing their technology environments.

"The one-size-fits all approach to managing and measuring digital workplace experiences for customers no longer meets the needs of today's complex and dynamic digital businesses," said Ivan Dopplé, Kyndryl SVP, Global Digital Workplace Services Practice. "Customers want a flexible approach that is tailored to their requirements and improves their ability to manage, measure and derive value from the technology services they rely upon to achieve their business objectives."

Kyndryl's Experience Management as a Service approach utilizes a differentiated model that is more dynamic than standardized competitive offerings because it provides customers greater freedom of choice via a modular implementation model, rather than locking them into a pre-packaged solution.

"As organizations deal with a wave of new cloud and AI-enabled workplace capabilities, many are unsure how to derive and document the most value implementing these advanced solutions," said Amy Loomis, Research Vice President, Future of Work, IDC. "Kyndryl's approach to measuring and monitoring the digital employee experience provides companies a direct understanding of how new technologies improve productivity, employee engagement and bottom-line growth."

The new Experience Management capability was conceived and created using learning and know-how that Kyndryl digital workplace experts gained through many successful transformative projects with global customers -- such as leading marketing data and analytics company Kantar – who have chosen Kyndryl to enhance and empower their employee experiences.

Kyndryl is ready to meet customers where they are on their digital observability journey and can address their individual needs by implementing Experience Level Agreements (XLAs) that provide greater insight into how technology services are impacting an organization's business objectives.

Kyndryl Vital and Kyndryl Consult experts are available and ready to begin helping customers co-create the right design and architecture for their business; select services tailored to their specific requirements; and rapidly benchmark, recalibrate and deploy new capabilities based on changing requirements.

The Latest

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 5 covers the infrastructure and hardware supporting AI ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 4 covers advancements in AI technology ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 3 covers AI's impact on employees and their roles ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

In the final part of APMdigest's 2025 Predictions Series, industry experts offer predictions on how AI will evolve and impact technology and business in 2025 ...

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

Image
Broadcom

The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

Image
Catchpoint

The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

Image
Datastrike

Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...

Kyndryl Introduces Experience Management as a Service

Kyndryl announced availability of Kyndryl Experience Management as a Service, an end-to-end digital workplace capability that helps customers effectively plan, implement and derive tangible business outcomes from their technology services.

Kyndryl's new Experience Management services leverage the design-led collaboration of Kyndryl Vital, know-how and expertise of Kyndryl Consult and integrated AIOps and automation of Kyndryl Bridge to provide customers a seamless approach to envisioning, designing, adopting, managing and continuously optimizing their technology environments.

"The one-size-fits all approach to managing and measuring digital workplace experiences for customers no longer meets the needs of today's complex and dynamic digital businesses," said Ivan Dopplé, Kyndryl SVP, Global Digital Workplace Services Practice. "Customers want a flexible approach that is tailored to their requirements and improves their ability to manage, measure and derive value from the technology services they rely upon to achieve their business objectives."

Kyndryl's Experience Management as a Service approach utilizes a differentiated model that is more dynamic than standardized competitive offerings because it provides customers greater freedom of choice via a modular implementation model, rather than locking them into a pre-packaged solution.

"As organizations deal with a wave of new cloud and AI-enabled workplace capabilities, many are unsure how to derive and document the most value implementing these advanced solutions," said Amy Loomis, Research Vice President, Future of Work, IDC. "Kyndryl's approach to measuring and monitoring the digital employee experience provides companies a direct understanding of how new technologies improve productivity, employee engagement and bottom-line growth."

The new Experience Management capability was conceived and created using learning and know-how that Kyndryl digital workplace experts gained through many successful transformative projects with global customers -- such as leading marketing data and analytics company Kantar – who have chosen Kyndryl to enhance and empower their employee experiences.

Kyndryl is ready to meet customers where they are on their digital observability journey and can address their individual needs by implementing Experience Level Agreements (XLAs) that provide greater insight into how technology services are impacting an organization's business objectives.

Kyndryl Vital and Kyndryl Consult experts are available and ready to begin helping customers co-create the right design and architecture for their business; select services tailored to their specific requirements; and rapidly benchmark, recalibrate and deploy new capabilities based on changing requirements.

The Latest

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 5 covers the infrastructure and hardware supporting AI ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 4 covers advancements in AI technology ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 3 covers AI's impact on employees and their roles ...

Industry experts offer predictions on how AI will evolve and impact technology and business in 2025. Part 2 covers the challenges presented by AI, as well as solutions to those problems ...

In the final part of APMdigest's 2025 Predictions Series, industry experts offer predictions on how AI will evolve and impact technology and business in 2025 ...

E-commerce is set to skyrocket with a 9% rise over the next few years ... To thrive in this competitive environment, retailers must identify digital resilience as their top priority. In a world where savvy shoppers expect 24/7 access to online deals and experiences, any unexpected downtime to digital services can lead to significant financial losses, damage to brand reputation, abandoned carts with designer shoes, and additional issues ...

Efficiency is a highly-desirable objective in business ... We're seeing this scenario play out in enterprises around the world as they continue to struggle with infrastructures and remote work models with an eye toward operational efficiencies. In contrast to that goal, a recent Broadcom survey of global IT and network professionals found widespread adoption of these strategies is making the network more complex and hampering observability, leading to uptime, performance and security issues. Let's look more closely at these challenges ...

Image
Broadcom

The 2025 Catchpoint SRE Report dives into the forces transforming the SRE landscape, exploring both the challenges and opportunities ahead. Let's break down the key findings and what they mean for SRE professionals and the businesses relying on them ...

Image
Catchpoint

The pressure on IT teams has never been greater. As data environments grow increasingly complex, resource shortages are emerging as a major obstacle for IT leaders striving to meet the demands of modern infrastructure management ... According to DataStrike's newly released 2025 Data Infrastructure Survey Report, more than half (54%) of IT leaders cite resource limitations as a top challenge, highlighting a growing trend toward outsourcing as a solution ...

Image
Datastrike

Gartner revealed its top strategic predictions for 2025 and beyond. Gartner's top predictions explore how generative AI (GenAI) is affecting areas where most would assume only humans can have lasting impact ...