Large organizations have estimated the cost of network downtime ranges from hundreds of thousands to millions of dollars per hour, according to Endace's 2012 Network Visibility Survey.
The survey findings highlight the operational challenges being faced by IT teams as they come to terms with the latest high-speed, network-centric technologies such as cloud, unified communications and VDI.
Highlights from the survey, which is based on more than 100 interviews with senior network IT professionals from organizations with 5,000 to 200,000 employees, include the following about the current state of operational effectiveness:
- 23 percent of organizations experience serious service-affecting problems on a daily basis
- An additional 25 percent admit to experiencing serious network issues each month
- Organizations’ hardest network problems can take up to 30 days or more to rectify, making MAX-TTR (maximum time-to-resolution) an expensive issue for large, resource-constrained organizations
- Organizations can have up to 250 performance-related trouble tickets open at any given time, with half of respondents reporting that at least 50 percent of their trouble tickets stay open for more than 24 hours
- Nearly 40 percent of respondents noted that they do not know which applications are in use on their network, while 53 percent admit that employees use applications that violate IT policies
- Despite an abundance of monitoring tools, nearly 30 percent of organizations do not have a clear understanding of bandwidth utilization, which makes troubleshooting end-user issues extremely challenging
For obvious reasons, minimizing Time-to-Resolution on all types of service-affecting issues has become a top priority for organizations, putting IT operational teams squarely in the spotlight.
Comments from survey respondents confirmed that processes for diagnosing and remediating difficult issues are often ad-hoc.
“Most IT shops have invested heavily in detection technologies that alert on issues and correlation technologies that attempt to filter and triage the most important issues. But what we’ve learned from this study is that many shops still face long resolution times far too often,” said Spencer Greene, senior vice president of marketing and product management at Endace.
Hot Topic
The Latest
According to Auvik's 2025 IT Trends Report, 60% of IT professionals feel at least moderately burned out on the job, with 43% stating that their workload is contributing to work stress. At the same time, many IT professionals are naming AI and machine learning as key areas they'd most like to upskill ...
Businesses that face downtime or outages risk financial and reputational damage, as well as reducing partner, shareholder, and customer trust. One of the major challenges that enterprises face is implementing a robust business continuity plan. What's the solution? The answer may lie in disaster recovery tactics such as truly immutable storage and regular disaster recovery testing ...
IT spending is expected to jump nearly 10% in 2025, and organizations are now facing pressure to manage costs without slowing down critical functions like observability. To meet the challenge, leaders are turning to smarter, more cost effective business strategies. Enter stage right: OpenTelemetry, the missing piece of the puzzle that is no longer just an option but rather a strategic advantage ...
Amidst the threat of cyberhacks and data breaches, companies install several security measures to keep their business safely afloat. These measures aim to protect businesses, employees, and crucial data. Yet, employees perceive them as burdensome. Frustrated with complex logins, slow access, and constant security checks, workers decide to completely bypass all security set-ups ...
In MEAN TIME TO INSIGHT Episode 13, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses hybrid multi-cloud networking strategy ...
In high-traffic environments, the sheer volume and unpredictable nature of network incidents can quickly overwhelm even the most skilled teams, hindering their ability to react swiftly and effectively, potentially impacting service availability and overall business performance. This is where closed-loop remediation comes into the picture: an IT management concept designed to address the escalating complexity of modern networks ...
In 2025, enterprise workflows are undergoing a seismic shift. Propelled by breakthroughs in generative AI (GenAI), large language models (LLMs), and natural language processing (NLP), a new paradigm is emerging — agentic AI. This technology is not just automating tasks; it's reimagining how organizations make decisions, engage customers, and operate at scale ...
In the early days of the cloud revolution, business leaders perceived cloud services as a means of sidelining IT organizations. IT was too slow, too expensive, or incapable of supporting new technologies. With a team of developers, line of business managers could deploy new applications and services in the cloud. IT has been fighting to retake control ever since. Today, IT is back in the driver's seat, according to new research by Enterprise Management Associates (EMA) ...
In today's fast-paced and increasingly complex network environments, Network Operations Centers (NOCs) are the backbone of ensuring continuous uptime, smooth service delivery, and rapid issue resolution. However, the challenges faced by NOC teams are only growing. In a recent study, 78% state network complexity has grown significantly over the last few years while 84% regularly learn about network issues from users. It is imperative we adopt a new approach to managing today's network experiences ...
From growing reliance on FinOps teams to the increasing attention on artificial intelligence (AI), and software licensing, the Flexera 2025 State of the Cloud Report digs into how organizations are improving cloud spend efficiency, while tackling the complexities of emerging technologies ...