Cherwell Software announced the latest release of Cherwell Service Management, offering a completely new web portal experience using leading edge, cross-platform technologies (HTML5/CSS3, AJAX and jQuery) to provide a rich and responsive browser application experience that requires no plugins.
Web portal technology is key to the future success of the Service Desk. With increasing business demand for enhanced services and improved access to information, Service Desk professionals will need agile, innovative and flexible web based technologies to meet the demands and expectations of their users.
This re-engineered offering resolves a number of common pain points experienced by Service Desks and offers the following key functionality:
- Serve multiple customers, locations, constituents, etc., from one system. Create multiple portals to provide services to different business groups.
- Move beyond IT. IT becomes the hero by fulfilling other department’s business needs utilizing Cherwell’s Platform as a Service (PaaS). No need to learn other technologies or products. No coding or scripting required.
- View and edit other people’s records (approvals, add comments, withdraw requests, etc.).
- Anytime, anywhere access. No proprietary browser code. Use any modern browser, tablet or mobile device. Plus, directly integrate with social media tools.
- Help users to help themselves. With the self-service portal, users can log – and resolve – incidents, access the Service Catalog, etc., freeing up IT resources to focus on higher level activities.
The latest release of Cherwell Service Management is available starting May 1, 2012.
The Latest
In Part 1 of this two-part series, I defined multi-CDN and explored how and why this approach is used by streaming services, e-commerce platforms, gaming companies and global enterprises for fast and reliable content delivery ... Now, in Part 2 of the series, I'll explore one of the biggest challenges of multi-CDN: observability.
CDNs consist of geographically distributed data centers with servers that cache and serve content close to end users to reduce latency and improve load times. Each data center is strategically placed so that digital signals can rapidly travel from one "point of presence" to the next, getting the digital signal to the viewer as fast as possible ... Multi-CDN refers to the strategy of utilizing multiple CDNs to deliver digital content across the internet ...
We surveyed IT professionals on their attitudes and practices regarding using Generative AI with databases. We asked how they are layering the technology in with their systems, where it's working the best for them, and what their concerns are ...
40% of generative AI (GenAI) solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023, according to Gartner ...
Today's digital business landscape evolves rapidly ... Among the areas primed for innovation, the long-standing ticket-based IT support model stands out as particularly outdated. Emerging as a game-changer, the concept of the "ticketless enterprise" promises to shift IT management from a reactive stance to a proactive approach ...
In MEAN TIME TO INSIGHT Episode 10, Shamus McGillicuddy, VP of Research, Network Infrastructure and Operations, at EMA discusses Generative AI ...
By 2026, 30% of enterprises will automate more than half of their network activities, an increase from under 10% in mid-2023, according to Gartner ...
A recent report by Enterprise Management Associates (EMA) reveals that nearly 95% of organizations use a combination of do-it-yourself (DIY) and vendor solutions for network automation, yet only 28% believe they have successfully implemented their automation strategy. Why is this mixed approach so popular if many engineers feel that their overall program is not successful? ...
As AI improves and strengthens various product innovations and technology functions, it's also influencing and infiltrating the observability space ... Observability helps translate technical stability into customer satisfaction and business success and AI amplifies this by driving continuous improvement at scale ...
Technical debt is a pressing issue for many organizations, stifling innovation and leading to costly inefficiencies ... Despite these challenges, 90% of IT leaders are planning to boost their spending on emerging technologies like AI in 2025 ... As budget season approaches, it's important for IT leaders to address technical debt to ensure that their 2025 budgets are allocated effectively and support successful technology adoption ...
