Latest Release of Riverbed SteelCentral Provides Unified APM and End-User Experience Monitoring Solution
June 06, 2018
Share this

Riverbed announced the latest release of Riverbed SteelCentral that redefines the application performance management (APM) market with a unified APM and end-user experience monitoring solution.

This unique approach enables organizations to monitor the digital experience for all applications, and capture every application transaction at a level of depth and quality that is essential for today’s digital business.

With this SteelCentral release, Riverbed is also introducing powerful AI-based business analytics that provide meaningful insights for the business, as well as new integration between SteelCentral and Riverbed Xirrus Wi-Fi access points.

Riverbed SteelCentral is an end-to-end solution that blends device-based end user experience, infrastructure, application, and network monitoring to enable customers to holistically manage the users’ digital experience.

“Companies in virtually every industry are pursuing digital business initiatives to deliver a better end user experience – these are highly strategic investments designed to drive significant improvements in employee productivity, customer loyalty, and financial performance. But as organizations roll these digital initiatives out, they’re discovering that they’re blind – their highly fragmented traditional APM tools are unable to help them accurately measure the end user experience and identify the underlying drivers of that experience,” said Mike Sargent, SVP, GM for SteelCentral at Riverbed. “With today’s SteelCentral release, we are reinventing APM – it’s the only user experience centric solution that captures all data for every application and transaction. SteelCentral continues to lead the industry in delivering the most comprehensive, integrated and unified solution for monitoring and managing the entire digital experience of the enterprise’s most precious asset: the end user.”

This SteelCentral release is well aligned to address emerging enterprise needs and in a recent Riverbed survey of business decision makers, nearly all respondents agreed (99%) that visibility across a customer’s digital experience is critical to their business. In addition, 77% said it was critical to invest in improving the digital experience for users or customers in the next 12-months.

“As companies transform their business, there is a critical need for them to understand the impact of their digital initiatives: both in terms of the customers’ experience and the interaction between application components and that experience. When there is ineffective digital experience management, this leads to business disruption in the form of risk to the reputation of the company and management, a decrease in revenue growth, lack of scale or lack of customer insight,” said Stephen Elliot, Program Vice President, Management Software and DevOps, at IDC. “When the focus is on the end user customer, the business wins.”

Unified APM and End User Experience Monitoring Solution

With this release, SteelCentral delivers an unified APM and End User Experience Monitoring solution that supports a true enterprise view. SteelCentral enables enterprises to monitor the digital experience of every user, every app in the portfolio, troubleshoot every transaction executed and analyze the business impact of poor performance to isolate and resolve problems faster while optimizing app and digital performance. It is critical that companies have digital experience management capabilities in place so that they can truly measure the digital experience.

The unified solution introduces a single license for end user devices and applications, and is a SaaS offering. This dramatically simplifies procurement, deployment and data collection by enabling companies to quickly and flexibly deploy across applications and end user devices to monitor potential changes in performance for critical transformation initiatives like cloud migration, data center consolidation or office expansion. It is available from Riverbed, the Riverbed partner community and the ServiceNow Store.

Unparalleled Scale for Digital Business

SteelCentral has also significantly enhanced its industry leading scalability with a new management clustered architecture that enables companies to keep pace with the challenges of managing modern application architectures. Other APM vendors make a trade-off between data quality and scale – sampling transactions and sacrificing metadata or depth in the call stack in order to support large environments. This leaves significant user experience and application performance blind spots, making it impossible to manage and optimize every user’s experience and deliver customer intimacy. SteelCentral’s auto-tuning and data compression mechanisms, along with our new clustered architecture, help to solve this big-data problem. A single analysis server can now support tens of thousands of agents, enabling our customers to monitor and manage billions of transactions per day.

AI-Powered Big Data Business Analytics

SteelCentral is also introducing AI-based visualizations that put the data richness to work for the business. Traditional APM tools were not built to cope with the massive data volume, high transaction velocity and highly varied data that are generated by today’s digital business. With this release, Riverbed leverages its "big transaction data" alongside state-of-the-art data science concepts that enhances the ability for users to diagnose transaction trends over time. This release introduces an innovative “Prism” report which looks longitudinally at the conversion funnel for a business transaction flow. This view allows users to visually examine trends over time, spot issues and then proactively resolve related problems.

Integration with Riverbed Xirrus Wi-Fi

Finally, this release enables customers deploying Riverbed Xirrus Wi-Fi solutions to ensure they deliver an excellent digital experience to their end users leveraging these wireless access points. A bi-directional integration between Xirrus Wi-Fi and SteelCentral enables IT to rapidly identify and resolve end user issues caused by poor signal strength or device performance.

Share this

The Latest

November 14, 2019

A brief introduction to Applications Performance Monitoring (APM), breaking it down to a few key points, followed by a few important lessons which I have learned over the years ...

November 13, 2019

Research conducted by ServiceNow shows that Gen Zs, now entering the workforce, recognize the promise of technology to improve work experiences, are eager to learn from other generations, and believe they can help older generations be more open‑minded ...

November 12, 2019

We're in the middle of a technology and connectivity revolution, giving us access to infinite digital tools and technologies. Is this multitude of technology solutions empowering us to do our best work, or getting in our way? ...

November 07, 2019

Microservices have become the go-to architectural standard in modern distributed systems. While there are plenty of tools and techniques to architect, manage, and automate the deployment of such distributed systems, issues during troubleshooting still happen at the individual service level, thereby prolonging the time taken to resolve an outage ...

November 06, 2019

A recent APMdigest blog by Jean Tunis provided an excellent background on Application Performance Monitoring (APM) and what it does. A further topic that I wanted to touch on though is the need for good quality data. If you are to get the most out of your APM solution possible, you will need to feed it with the best quality data ...

November 05, 2019

Humans and manual processes can no longer keep pace with network innovation, evolution, complexity, and change. That's why we're hearing more about self-driving networks, self-healing networks, intent-based networking, and other concepts. These approaches collectively belong to a growing focus area called AIOps, which aims to apply automation, AI and ML to support modern network operations ...

November 04, 2019

IT outages happen to companies across the globe, regardless of location, annual revenue or size. Even the most mammoth companies are at risk of downtime. Increasingly over the past few years, high-profile IT outages — defined as when the services or systems a business provides suddenly become unavailable — have ended up splashed across national news headlines ...

October 31, 2019

APM tools are ideal for an application owner or a line of business owner to track the performance of their key applications. But these tools have broader applicability to different stakeholders in an organization. In this blog, we will review the teams and functional departments that can make use of an APM tool and how they could put it to work ...

October 30, 2019

Enterprises depending exclusively on legacy monitoring tools are falling behind in business agility and operational efficiency, according to a new study, Prevalence of Legacy Tools Paralyzes Enterprises' Ability to Innovate conducted by Forrester Consulting ...

October 29, 2019

Hyperconverged infrastructure is sometimes referred to as a "data center in a box" because, after the initial cabling and minimal networking configuration, it has all of the features and functionality of the traditional 3-2-1 virtualization architecture (except that single point of failure) ...