Latest Release of Riverbed SteelCentral Provides Unified APM and End-User Experience Monitoring Solution
June 06, 2018
Share this

Riverbed announced the latest release of Riverbed SteelCentral that redefines the application performance management (APM) market with a unified APM and end-user experience monitoring solution.

This unique approach enables organizations to monitor the digital experience for all applications, and capture every application transaction at a level of depth and quality that is essential for today’s digital business.

With this SteelCentral release, Riverbed is also introducing powerful AI-based business analytics that provide meaningful insights for the business, as well as new integration between SteelCentral and Riverbed Xirrus Wi-Fi access points.

Riverbed SteelCentral is an end-to-end solution that blends device-based end user experience, infrastructure, application, and network monitoring to enable customers to holistically manage the users’ digital experience.

“Companies in virtually every industry are pursuing digital business initiatives to deliver a better end user experience – these are highly strategic investments designed to drive significant improvements in employee productivity, customer loyalty, and financial performance. But as organizations roll these digital initiatives out, they’re discovering that they’re blind – their highly fragmented traditional APM tools are unable to help them accurately measure the end user experience and identify the underlying drivers of that experience,” said Mike Sargent, SVP, GM for SteelCentral at Riverbed. “With today’s SteelCentral release, we are reinventing APM – it’s the only user experience centric solution that captures all data for every application and transaction. SteelCentral continues to lead the industry in delivering the most comprehensive, integrated and unified solution for monitoring and managing the entire digital experience of the enterprise’s most precious asset: the end user.”

This SteelCentral release is well aligned to address emerging enterprise needs and in a recent Riverbed survey of business decision makers, nearly all respondents agreed (99%) that visibility across a customer’s digital experience is critical to their business. In addition, 77% said it was critical to invest in improving the digital experience for users or customers in the next 12-months.

“As companies transform their business, there is a critical need for them to understand the impact of their digital initiatives: both in terms of the customers’ experience and the interaction between application components and that experience. When there is ineffective digital experience management, this leads to business disruption in the form of risk to the reputation of the company and management, a decrease in revenue growth, lack of scale or lack of customer insight,” said Stephen Elliot, Program Vice President, Management Software and DevOps, at IDC. “When the focus is on the end user customer, the business wins.”

Unified APM and End User Experience Monitoring Solution

With this release, SteelCentral delivers an unified APM and End User Experience Monitoring solution that supports a true enterprise view. SteelCentral enables enterprises to monitor the digital experience of every user, every app in the portfolio, troubleshoot every transaction executed and analyze the business impact of poor performance to isolate and resolve problems faster while optimizing app and digital performance. It is critical that companies have digital experience management capabilities in place so that they can truly measure the digital experience.

The unified solution introduces a single license for end user devices and applications, and is a SaaS offering. This dramatically simplifies procurement, deployment and data collection by enabling companies to quickly and flexibly deploy across applications and end user devices to monitor potential changes in performance for critical transformation initiatives like cloud migration, data center consolidation or office expansion. It is available from Riverbed, the Riverbed partner community and the ServiceNow Store.

Unparalleled Scale for Digital Business

SteelCentral has also significantly enhanced its industry leading scalability with a new management clustered architecture that enables companies to keep pace with the challenges of managing modern application architectures. Other APM vendors make a trade-off between data quality and scale – sampling transactions and sacrificing metadata or depth in the call stack in order to support large environments. This leaves significant user experience and application performance blind spots, making it impossible to manage and optimize every user’s experience and deliver customer intimacy. SteelCentral’s auto-tuning and data compression mechanisms, along with our new clustered architecture, help to solve this big-data problem. A single analysis server can now support tens of thousands of agents, enabling our customers to monitor and manage billions of transactions per day.

AI-Powered Big Data Business Analytics

SteelCentral is also introducing AI-based visualizations that put the data richness to work for the business. Traditional APM tools were not built to cope with the massive data volume, high transaction velocity and highly varied data that are generated by today’s digital business. With this release, Riverbed leverages its "big transaction data" alongside state-of-the-art data science concepts that enhances the ability for users to diagnose transaction trends over time. This release introduces an innovative “Prism” report which looks longitudinally at the conversion funnel for a business transaction flow. This view allows users to visually examine trends over time, spot issues and then proactively resolve related problems.

Integration with Riverbed Xirrus Wi-Fi

Finally, this release enables customers deploying Riverbed Xirrus Wi-Fi solutions to ensure they deliver an excellent digital experience to their end users leveraging these wireless access points. A bi-directional integration between Xirrus Wi-Fi and SteelCentral enables IT to rapidly identify and resolve end user issues caused by poor signal strength or device performance.

Share this

The Latest

May 21, 2020

As cloud computing continues to grow, tech pros say they are increasingly prioritizing areas like hybrid infrastructure management, application performance management (APM), and security management to optimize delivery for the organizations they serve, according to ...

May 20, 2020

Businesses see digital experience as a growing priority and a key to their success, with execution requiring a more integrated approach across development, IT and business users, according to Digital Experiences: Where the Industry Stands ...

May 19, 2020

Fully 90% of those who use observability tooling say those tools are important to their team's software development success, including 39% who say observability tools are very important ...

May 18, 2020

As our production application systems continuously increase in complexity, the challenges of understanding, debugging, and improving them keep growing by orders of magnitude. The practice of Observability addresses both the social and the technological challenges of wrangling complexity and working toward achieving production excellence. New research shows how observable systems and practices are changing the APM landscape ...

May 14, 2020
Digital technologies have enveloped our lives like never before. Be it on the personal or professional front, we have become dependent on the accurate functioning of digital devices and the software running them. The performance of the software is critical in running the components and levers of the new digital ecosystem. And to ensure our digital ecosystem delivers the required outcomes, a robust performance testing strategy should be instituted ...
May 13, 2020

The enforced change to working from home (WFH) has had a massive impact on businesses, not just in the way they manage their employees and IT systems. As the COVID-19 pandemic progresses, enterprise IT teams are looking to answer key questions such as: Which applications have become more critical for working from home? ...

May 12, 2020

In ancient times — February 2020 — EMA research found that more than 50% of IT leaders surveyed were considering new ITSM platforms in the near future. The future arrived with a bang as IT organizations turbo-pivoted to deliver and support unprecedented levels and types of services to a global workplace suddenly working from home ...

May 11, 2020

The Internet of Things (IoT) is changing the world. From augmented reality advanced analytics to new consumer solutions, IoT and the cloud are together redefining both how we work and how we engage with our audiences. They are changing how we live, as well ...

May 07, 2020

Despite IT professionals' confidence in their ability to support today's much greater dependence on digital services, there is a rise in application performance errors reported by more than half of consumers, according to the Impact of COVID-19 on Digital Transformation survey from xMatters ...

May 06, 2020

The new normal includes not only periodic recurrences of Covid-19 outbreaks but also the periodic emergence of new global pandemics. This means putting in place at least three layers of digital business continuity practice ...