Organizations that are working with artificial intelligence (AI) or machine learning (ML) have, on average, four AI/ML projects in place, according to a recent survey by Gartner, Inc. Of all respondents, 59% said they have AI deployed today.
The Gartner AI and ML Development Strategies study was conducted via an online survey in December 2018 with 106 Gartner Research Circle Members – a Gartner-managed panel composed of IT and IT/business professionals. Participants were required to be knowledgeable about the business and technology aspects of ML or AI either currently deployed or in planning at their organizations.
“We see a substantial acceleration in AI adoption this year,” said Jim Hare, Research VP at Gartner. “The rising number of AI projects means that organizations may need to reorganize internally to make sure that AI projects are properly staffed and funded. It is a best practice to establish an AI Center of Excellence to distribute skills, obtain funding, set priorities and share best practices in the best possible way.”
Today, the average number of AI projects in place is four, but respondents expect to add six more projects in the next 12 months, and another 15 within the next three years. This means that in 2022, those organizations expect to have an average of 35 AI or ML projects in place.
Customer Experience (CX) and Task Automation Are Key Motivators
40% of organizations named CX as their top motivator to use AI technology.
While technologies such as chat bots or virtual personal assistants can be used to serve external clients, most organizations (56%) today use AI internally to support decision making and give recommendations to employees.
“It is less about replacing human workers and more about augmenting and enabling them to make better decisions faster,” Hare said.
Automating tasks is the second most important project type — named by 20% of respondents as their top motivator.
The top challenges to adopting AI for respondents were a lack of skills (56%), understanding AI use cases (42%), and concerns with data scope or quality (34%).
“Finding the right staff skills is a major concern whenever advanced technologies are involved,” said Hare. “Skill gaps can be addressed using service providers, partnering with universities, and establishing training programs for existing employees. However, establishing a solid data management foundation is not something that you can improvise. Reliable data quality is critical for delivering accurate insights, building trust and reducing bias. Data readiness must be a top concern for all AI projects.”
Measuring the Success of AI Projects
The survey showed that many organizations use efficiency as a target success measurement when they seek to measure a project’s merit.
“Using efficiency targets as a way of showing value is more prevalent in organizations who say they are conservative or mainstream in their adoption profiles. Companies who say they’re aggressive in adoption strategies were much more likely instead to say they were seeking improvements in customer engagement,” said Whit Andrews, Distinguished VP, Analyst at Gartner.
The Latest
APMdigest and leading IT research firm Enterprise Management Associates (EMA) are partnering to bring you the EMA-APMdigest Podcast, a new podcast focused on the latest technologies impacting IT Operations. In Episode 2 - Part 2 Pete Goldin, Editor and Publisher of APMdigest, discusses Network Observability with Shamus McGillicuddy, Vice President of Research, Network Infrastructure and Operations, at EMA ...
Most organizations suffer from some form of alert noise. Alert noise is only going to increase as organizations support cloud-native applications spanning multiple public and private clouds, including ephemeral deployments and more. It's not going to get easier for organizations to understand the signal from all those alerts being sent. So what can be done about it? ...
This blog presents the case for a radical new approach to basic information technology (IT) education. This conclusion is based on a study of courses and other forms of IT education which purport to cover IT "fundamentals" ...
To achieve maximum availability, IT leaders must employ domain-agnostic solutions that identify and escalate issues across all telemetry points. These technologies, which we refer to as Artificial Intelligence for IT Operations, create convergence — in other words, they provide IT and DevOps teams with the full picture of event management and downtime ...
APMdigest and leading IT research firm Enterprise Management Associates (EMA) are partnering to bring you the EMA-APMdigest Podcast, a new podcast focused on the latest technologies impacting IT Operations. In Episode 2 - Part 1 Pete Goldin, Editor and Publisher of APMdigest, discusses Network Observability with Shamus McGillicuddy, Vice President of Research, Network Infrastructure and Operations, at EMA ...
CIOs have stepped into the role of digital leader and strategic advisor, according to the 2023 Global CIO Survey from Logicalis ...
Synthetic monitoring is crucial to deploy code with confidence as catching bugs with E2E tests on staging is becoming increasingly difficult. It isn't trivial to provide realistic staging systems, especially because today's apps are intertwined with many third-party APIs ...
Recent EMA field research found that ServiceOps is either an active effort or a formal initiative in 78% of the organizations represented by a global panel of 400+ IT leaders. It is relatively early but gaining momentum across industries and organizations of all sizes globally ...
Managing availability and performance within SAP environments has long been a challenge for IT teams. But as IT environments grow more complex and dynamic, and the speed of innovation in almost every industry continues to accelerate, this situation is becoming a whole lot worse ...
Harnessing the power of network-derived intelligence and insights is critical in detecting today's increasingly sophisticated security threats across hybrid and multi-cloud infrastructure, according to a new research study from IDC ...