LiveAction Introduces Visibility as a Service for Service Providers
November 01, 2023
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LiveAction announced Visibility as a Service (VaaS) to Service Providers (SP) and Managed Service Providers (MSP) with an enhanced portfolio of network and application performance visibility for enterprise customers.

This offers them and their customers service delivery and assurance with full visibility, monitoring and reporting across multi-tenant networks.

LiveAction’s Visibility as a Service offerings leverage LiveAction’s suite of industry-leading network intelligence products – including LiveSP, LiveNX and LiveWire – to help end-users gain advanced end-to-end visibility for their networks and applications while optimizing network operations and reducing Mean Time to Resolution (MTTR).

Visibility as a Service allows SP and MSPs to leverage the visibility provided by LiveAction’s LiveNX and LiveWire to help growing enterprises spot network issues and maintain the agility and productivity that are now absolute requirements.

VaaS allows SMBs to benefit from expensive and powerful solutions at an affordable monthly rate, which are normally used only by big enterprises.

For MSPs, VaaS is an opportunity to enhance their managed service offering visibility services to their customers. With the LiveAction suite, MSPs can provide a variety of visibility offerings – from infrastructure and application performance visibility to SD-WAN end-to-end performance visibility. These can provide significant and recurring revenue to MSPs who can combine their visibility service with auditing services.

MSPs will be able to simplify operations with tools that automate repetitive workflows and the ability to monitor SD-WAN performance will let them identify issues even before their customers. Furthermore, MSPs will be able to solidify customer retention with innovative service offerings, customized to individual customers’ needs.

“Business productivity is more dependent upon network visibility than ever,” says Simon Najarian, Customer Success Manager at LiveAction. “Just think of all the applications we rely on like Slack, Salesforce, Online Banking, CRM & ERP, Healthcare, etc… where the stability of network is key and which allow us to conduct business rapidly across the globe. Jitter or performance drops in any of these crucial applications can slow or even paralyze productivity. That can be enormously expensive for an enterprise and traditional network monitoring tools are often too slow to fix those performance issues. Visibility as a Service comes as a way to remediate these kinds of performance issues cheaply, quickly and easily.”

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